Great experience. Staff was friendly. Room was clean. Hotel is located walking distance from many dining options.Bruce in The Market always had hot coffee and a smile with his service. Would stay there again.
User:Janet W
Trip type: Business
Highly Recommended
28 Mar 2026
Beautiful hotel, excellent and friendly staff. I'd highly recommend staying here if visiting Morristown, NJ. I forgot my laptop power cord & they provided me one to use & saved the day!
Hyatt Hotels and Resorts, Owner at Hyatt Regency Morristown, responded to this review
Dear Janet W,Thank you so much for your kind words. We are delighted to hear you enjoyed the hotel and our team’s service, and we are especially glad we could help with the power cord when you needed it most. We truly appreciate the recommendation and look forward to welcoming you back to Hyatt Regency Morristown on your next visit.Warm regards,Janet
User:Veronica C
Trip type: Business
Poor Check In Experience
15 Mar 2026
Poor customer service. Even though the company that hired me took all the steps to book me ahead of time and have everything arranged appropriately, as soon as I got to the hotel from a late international flight, the hotel front desk representative informed me that the hotel had overbook and that I needed to go to another hotel. To be fair, they did arrange transportation to the other hotel, but I ended up sleeping only 3 hours before I had to get up and deliver a full day of training. I know Hyatt can do better and will love for them to elevate the custoemr service experience for other executives.
Hyatt Hotels and Resorts, Owner at Hyatt Regency Morristown, responded to this review
Hello Veronica,Thank you for sharing your experience with us. We’re truly sorry for the inconvenience caused by the overbooking and understand how frustrating that must have been after a long international flight. Your feedback is important and helps us continue to elevate the experience for all our guests. We appreciate you giving us the chance to improve and we hope to welcome you back for a much smoother stay.Best wishes,Macy
User:Daniel T
Trip type: Business
very unhappy
05 Mar 2026
They don't tell you about a $25 parking fee in advance. I was told by person who checked me in he was not going to charge me for parking until the next day as it may be waived. He charged me when I checked in.
Hyatt Hotels and Resorts, Owner at Hyatt Regency Morristown, responded to this review
Hello Daniel, thank you for taking time to share feedback on your recent stay at Hyatt Regency Morristown. I am sorry to hear that your stay did not meet expectations. Please send your stay information and a brief descriptions to: propertyreviews@hyatt.com. We would like the opportunity to make this right for you. We look forward to your future stays with Hyatt. Best Regards, Christi
User:K7670YZmaryf
Trip type: Family
Excellent service
24 Feb 2026
We stayed here on 2/22 during an incredibly stressful situation — my 86-year-old mother had fallen and broken her leg and needed surgery the next morning. With a storm (ahem, blizzard) approaching, we chose to stay close to the hospital. She was wheelchair-bound, and managing everything was not easy.The staff was extraordinary.A young man in the parking area immediately stepped in to help with all of our luggage. A manager (short blonde haircut) personally made sure we were settled and comfortable. The next morning, two security guards dropped what they were doing and kindly helped me get my mother safely into the car.Every interaction was warm, professional, and compassionate. In a very difficult moment, their team made all the difference.Truly grateful for the care and kindness we experienced here.
Hyatt Hotels and Resorts, Owner at Hyatt Regency Morristown, responded to this review
Hello K7670YZmaryf,Thank you so much for sharing this thoughtful review. We are truly honored that you chose to stay with us during such a stressful and emotional time, and we’re incredibly grateful to hear that our team was able to support you and your mother when you needed it most.It means so much to know that our staff—from the parking attendant who helped with your luggage, to the manager who ensured your comfort, to the security team who assisted you the next morning—provided the care, compassion, and professionalism you deserved. We will make sure each of them knows the impact they had on your stay.Navigating an emergency, especially with a loved one who is wheelchair‑bound, is never easy, and we’re glad we could offer even a small measure of relief and stability in the midst of such a difficult situation.Thank you again for your kind words. We hope your mother’s surgery went smoothly and that her recovery is steady and comfortable. Please don’t hesitate to reach out if we can support you in any way during future visits.Warm regards,RebeccaGuest Experience
Historic Downtown, Morristown - NJ
About Hyatt Regency Morristown
User Rating & Reviews
10 Apr 2026
15 Mar 2026
0204 505 9777