Sonesta Simply Suites Parsippany Morris Plains

Recent Reviews: 130

• User:Richie S

  Trip type: Couples

  No consideration for unanticipated illness!

  09 Dec 2024

  My wife and I booked three nights at this hotel. The morning of the first day of our reservation my wife tested positive for Covid. When I called the hotel early that morning to cancel our reservation I was told that I had to pay for one night. When I explained that the cancellation was due to a medical condition I was told it didn’t matter I still had to pay. As I just joined the Sonesta loyalty program a few days prior I thought I would get consideration but was told there was nothing that they would do. I guess I made a terrible mistake. I will continue my memberships in Marriott, Hyatt and Hilton Hotel brands. Much better treatment with those. Live and learn!!!

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• User:s H

  Trip type: Solo travel

  Overall my stay was okay. However, it did not compare to the ES Sonesta in Maryland

  29 Jun 2024

  The property is clean and quiet. The staff was friendly and responsive.However, the appliances are not well maintained. Only one eye on the stove top worked and the refrigerator kept making this LOUD annoying noise. This location was formerly a Candlewood Suites. The building could use some maintenance. Chris Perren, General Manager at Sonesta Simply Suites Parsippany Morris Plains, responded to this review Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon.

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• User:M8683XRjustinel

  Trip type: Business

  Expensive, Noisy, Unfriendly

  28 Mar 2022

  Poor location. You could always see people smoking at the front door. Walls are thin, you could hear the next door talking. The hotel allows people to part at their rooms with open doors or at the back of the hotel at night. Poor facilities and services for the high price! Chris Perren, General Manager at Sonesta Simply Suites Parsippany Morris Plains, responded to this review Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Chris PerrenGeneral Manager

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• User:Dahlia S

  Trip type: Business

  Weekend nightmare

  13 Oct 2020

  This review is only my experience after 3 weeks in this place. Not a good one.manager prefers work crews in the area opposed to single business people. Many things went wrong in my room as well as on the property however he always had some excuse. The straw that made me leave was that every weekend there were free for alls and no supervision. People would be drunk and smoking pot and noone in the hotel told them to stop. I was told that I would have a quiet apt for anger stay. Every weekend I got no sleep. One night 2 girls checked in at midnight and kept me up all night which caused me to miss a meeting. The sales woman told me there were no one bedrooms available that weekend so people had to be put in the room under me. Not true. I checked on line I was able to book 3 one bedrooms available. I would never check in with children or even business men. This place is good for truckers only.also truckers were washing their trucks in the small parking lot on weekends. All this place want is too fill rooms. They don't care with whom. IHG Service, Owner at Sonesta Simply Suites Parsippany Morris Plains, responded to this review Hi Dahlia S,Thank you for staying with us and for your patronage. Our hotel provides a simple stay for working travelers in an environment they can make their own. I received your remarks and I'm sorry for the issues with people misbehaving, the loud noise, and people smoking in our installations. I understand your disapproval of what you describe happened but you can rest assured that this does not represent what we consider as of great quality and service. Your feedback was forwarded to our managing team and we have taken action to prevent these issues from happening again. I hope you give us the opportunity to serve you again. Best wishes,Oscar C.Case ManagerIHGService

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• User:mks4513

  Trip type: Business

  Relaxing trip / friendly staff

  04 Mar 2020

  I arrived on Monday night March 2nd at around 8 pm. The staff member behind the desk was helpful, quick and extremely friendly. Since it was work and sleep, I did not use any of the amenities offered by the hotel. I found the room to be comfortable and clean. Next time i need to stay in Morris County, I will look here first.