Embassy Suites Nashville at Vanderbilt

Recent Reviews: 1836

• User:Tour110760

  Trip type: Couples

  Pass on this one right now

  31 May 2026

  First the good. All staff we encountered were very friendly and helpful. The breakfast was good, as was the evening reception. Unfortunately, the good ends there. I will say AFTER the renovations are done I do think this will be a better hotel, but I would not stay there until then. Hopefully management will fix all the issues. 1. Neither one of us could get the app digital key to work. 2. Both of our physical keys had to be reprogrammed during our stay (we were part of a larger group and everybody had this issue so there is something wrong with the system/keys). 3. The lobby is very hot and humid. 4. Our couch in the room was supposed to be beige but was black due to dirt/filth and should have been thrown out a long time ago. 4. The toilet paper holder was hanging off the wall and wouldn't hold a roll. 5. The living room TV was broken and thus should have been replace a long time ago. 6. The soda machine broke during the stay. 7. The auto front doors would just stop working/not open.I just feel like they let this property go way too long and maintenance needs a big improvement. The room rate is way too high for all these issues. There is major construction going on (which they do point out on website) but it's just a mess right now. General Manager, Marketing at Embassy Suites by Hilton Nashville at Vanderbilt, responded to this review Dear Tour110760,We sincerely appreciate your feedback and thank you for taking the time to share your thoughts. I regret to learn that your recent visit did not fully meet your expectations. Your insights are incredibly valuable, as they not only highlight some of our achievements but also help us identify opportunities to enhance the overall experience. We are grateful for your input, as it helps us continue our pursuit of improvement.Sincerely,Jamie WaltersGeneral Manager

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• User:GoPlaces626042

  Trip type: Business

  Room Theft

  20 May 2026

  Had AirPods stolen from the room. Reported it to the front desk and was told I was the FOURTH person that day to say their AirPods were stolen. The GM does not return phone calls. General Manager, Marketing at Embassy Suites by Hilton Nashville at Vanderbilt, responded to this review Dear GoPlaces626042,We understand how distressing it can be to lose a personal item, and we genuinely empathize with your experience. At our hotel, we take great pride in our integrity and do our utmost to locate lost items. I'm truly sorry that we disappointed you. Your feedback is important to us, and I am here to assist you if you would like to discuss your concerns in greater detail.Sincerely,Jamie WaltersGeneral Manager

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• User:laurelr165

  Trip type: Family

  Great staff, Nice location

  17 May 2026

  This was a great location. Close to the action, especially with the free hotel shuttle (the drivers are great), yet far enough away things don’t get too loud. Noah at the front desk is funny and helpful. Across the street from Hattie Bs. The rooms are comfortable and clean if a bit worn. We thought it was a bargain. General Manager, Marketing at Embassy Suites by Hilton Nashville at Vanderbilt, responded to this review Dear laurelr165,We sincerely appreciate your wonderful feedback! We’re thrilled to hear that you enjoyed our cozy rooms, outstanding service, and fantastic location. Your kind words will inspire our team. We warmly invite you to visit us again soon!Best,Jamie WaltersGeneral Manager

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• User:Sherpa628434

  Trip type: Family

  Rundown and not clean

  02 Apr 2026

  The staff were nice, but the hotel and room were not clean or maintained well at all. The bathroom was dirty. The light fixtures had a lot of rust. The shower tiles and grout had mold. One of the towels had visible grime (not a stain) from a previous guest. The ceiling had multiple, obvious repairs from water damage, and the repairs were done poorly. One of the repairs had mold showing through it. The carpet, mattresses and furniture were very old and worn down. Altogether, the place had a drab, unclean feel. General Manager, Marketing at Embassy Suites by Hilton Nashville at Vanderbilt, responded to this review Dear Sherpa628434,We truly appreciate your kind words about our staff, but we sincerely apologize for the shortcomings you experienced with your accommodations. It’s disappointing to hear that you found our hotel lacking, and we understand how important a well-maintained environment is to your overall experience. Your feedback is invaluable to us, and we will carefully consider your comments as we continually update and improve our facilities. Thank you for staying with us, and we genuinely hope to have the chance to welcome you back in the future for a more enjoyable stay.Sincerely,Jamie WaltersGeneral Manager

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• User:Flyer34597076358

  Trip type: Business

  Gets the job done - mediocre

  06 Mar 2026

  This hotel is in need of a refurb. I am not sure about the glowing reviews - it's mediocre. It gets the job done. - Had to ask for earplugs from road and street noise. Grumpy dude at counter will get some for you. - Toilet burbled on it's own and this putrid smell came up. - Door at Floor 3 from parking has the door handle jammed. You have to put all your stuff down and pretend like you're ramming the door to get in. - You now get a "ticket" to keep track of your drinks at happy hour. Cheesy. - Door handle to room stuck like the parking door. It took about 4 tries on average to get it open by always putting my stuff on the ground. - Fridge froze my food I bought. - Shower and water goes scalding hot. - Non hotel guest from the streets hanging in hotel. - Gym: one treadmill has it's own idea of a workout for you and does random hills. The other doesn't do anything but manual. There's also a gross broken hot tub in the room next door and an ice cream freezer in another room. - From what I gather they don't have venmo/not allowed anymore for the bar or egg station guy. Best part of the stay? Egg station guy. He listens and makes the best omelettes. He is awesome. Other best part? It's so much closer to the highway to get yourself home. General Manager, Marketing at Embassy Suites by Hilton Nashville at Vanderbilt, responded to this review Dear Flyer34597076358,We aim to impress, so I'm sorry that your visit was just mediocre. Your insights are invaluable to us, as they help us identify areas where we can improve. Thank you for taking the time to share your thoughts. We sincerely hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Jamie WaltersGeneral Manager

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