Holiday Inn Franklin - Cool Springs

Recent Reviews: 194

• User:Sheri M

  Trip type: Business

  Below my expectations for an IHG Property

  13 May 2026

  I am a loyal IHG member and this is the first hotel I can say I was not impressed with. The hotel definitely shows its age. Upon entering the small trees in the planter were totally brown and had been dead for some time. The cart for the luggage had a wheel missing that was placed on the bottom shelf of the cart this sat for 2 days like this. I was welcomed great at the front desk. The room was not what I expect again showing the age. The tub had rust all over by the drain, the toilet handle had all the paint worn off of it apparently still metal. No mirror in which to put on makeup, the hair dryer was old and didn't really work well. There were no toiletries with the exception of a 2 packs of makeup remover. Nothing else. The header on the curtain was filthy. All night I heard the elevator go up and down, my room was right next to it. I did ask to be switched the following day and was accommodated to a room on another floor and away from the elevator. The room was much better than the 1st floor room that I had.Breakfast was just okay, I did have a cocktail at the bar on evening which was limited the person behind the bar was a very nice guy.It was easy to find and had some nice eating places close to the hotel which made it nice since I was there for 5 days on business in the area.All staff was efficient and again for a full service Holiday Inn it was just okay, I will not be staying at this hotel for my next trip to Nashville. Hiren Dayaramani, Owner at Holiday Inn Franklin - Cool Springs By IHG, responded to this review Thank you for your loyalty to IHG and for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. While we’re glad our staff made a positive impression and were able to move you to a quieter room, we regret the maintenance, cleanliness, and condition issues you experienced throughout the property.Your comments have been shared with our management team as we work to improve the guest experience. We appreciate your feedback and are sorry we did not provide the quality stay you expected during your visit to Nashville.

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• User:Cody H

  Trip type: Family

  Find Other Accomodations

  25 Apr 2026

  Don’t stay here. Hotel is very old and dirty. First experience in the hotel is the terrible smell. Our room felt like it hadn’t been cleaned in ages. Breakfast in the morning was very dirty and looked like it was never cleaned up. Didn’t even feel like I could eat because of the unsanitary conditions. Cut short our stay after one night and quickly found new accommodations. Hiren Dayaramani, Owner at Holiday Inn Franklin - Cool Springs By IHG, responded to this review Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and unpleasant experience you encountered during your stay. What you described regarding the odor, room condition, and breakfast area does not meet the standards we strive to provide for our guests.We understand how disappointing it must have been to feel uncomfortable enough to shorten your stay, and we regret that we let you down. Your comments have been shared with our housekeeping and management teams so these concerns can be addressed immediately.We appreciate you bringing this to our attention and hope you might consider giving us another opportunity in the future to provide the quality experience you expected.

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• User:lassal34

  Trip type: Business

  Thanks for the thank you note

  04 Apr 2026

  Work travel stay. The hotel is showing its age specially on the bathrooms but it was definitely very clean spacious and comfortable. Plenty of light in the room when opening the window blinds which helps your mood specially when you travel for work. Bed was extremely comfortable, plenty of TV channels, internet was quick, and the shower water pressure was perfect. Kudos to the team for delivering a thank you note to my room. Its appreciate it. thanks again Hiren Dayaramani, Owner at Holiday Inn Franklin - Cool Springs By IHG, responded to this review Thank you for taking the time to share your feedback. We’re so pleased to hear you found your room clean, spacious, and comfortable, and that you enjoyed the bed, water pressure, fast internet, and natural light during your work stay.We also appreciate your comments regarding the age of the bathrooms, as feedback like yours helps us continue improving. Most importantly, we’re glad our team’s thank you note made a positive impression. We truly appreciate your stay and hope to welcome you back again soon!

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• User:Austin K

  Trip type: Business

  WOW WOW WOW

  17 Mar 2026

  The guest check-in experience at this hotel was truly extraordinary and set a remarkable standard for hospitality. From the moment I arrived, I was greeted by OMAR, with genuine warmth and professionalism, creating an immediate sense of comfort and welcome.Omar demonstrated exceptional efficiency while maintaining a personable and attentive approach. The check-in process was seamless and well-organized, completed promptly without feeling rushed. What stood out most was OMAR attention to detail—every aspect of my reservation was handled with care, and any questions I had were answered thoroughly and courteously.Additionally, Omar went above and beyond by offering helpful information about the hotel’s amenities and local attractions, ensuring I felt informed and at ease. Their proactive service and willingness to assist made a lasting impression.Overall, the check-in experience was not only smooth and efficient but also genuinely engaging and thoughtful. It reflected a high level of professionalism and commitment to guest satisfaction, making the start of my stay exceptionally positive.THANKS OMAR! KEEP UP THE OUTSTANDING WORK! YOU ARE SOMEONE ID LOVE TO HAVE ON MY TEAM! Thanks Again,AUSTIN K. Hiren Dayaramani, Owner at Holiday Inn Franklin - Cool Springs By IHG, responded to this review Thank you so much for your incredible feedback, Austin! We are absolutely thrilled to hear that Omar made such a lasting impression during your check-in experience. Providing warm, professional, and attentive service is exactly what we strive for, and it’s wonderful to know Omar delivered that so exceptionally well.We will be sure to recognize Omar for going above and beyond to make your stay start on such a positive note. Your kind words and recognition truly mean a lot to our team.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another outstanding experience!

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• User:ristewart

  Trip type: Family

  Great overnight stay

  04 Dec 2025

  Great check-in with friendly staff addressing our needs and questions. Nice clean room, with the only downside being the paper-thin toilet paper. Already booked another room for next year. Hiren Dayaramani, Owner at Holiday Inn Franklin - Cool Springs By IHG, responded to this review Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your overnight stay, friendly check-in experience, and clean room. We also appreciate your honest comment about the toilet paper and will share it with our team for review.Most importantly, we’re thrilled to know you’ve already booked another stay with us for next year — we look forward to welcoming you back!

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