Hilton Garden Inn Milford

Recent Reviews: 876

• User:BILLG3505

  Trip type: Couples

  Don’t buy the breakfast

  14 Aug 2026

  We just checked out after a one night last minute stay. Everything was fine except the $18 breakfast. I realize tthe free breakfast doesn’t happen at many higher end hotels anymore but they said there was a “hot breakfast” buffet for $18. There was a man in a chefs hat there so I assumed it was like an omelet bar included. The man ahead of me asked for French toast and they wanted to charge him above and beyond. What you got for $18 was cold scrambled eggs and a couple other things. There wasn’t even a toaster. Hilton could do better. General Manager, Agency / Consultant at Hilton Garden Inn Milford, responded to this review Thank you for taking the time to share your experience, Bill. We are glad your last-minute stay met your needs overall, but truly regret the disappointment you felt with breakfast. Our Food & Beverage team works hard to provide a solid start to the day, so we take comments like yours seriously and will review our options.We appreciate your candor and hope any future visit leaves you feeling more satisfied.

  Read more

• User:EileenP16

  Trip type: Couples

  Luggage Carts for All!

  29 Jun 2026

  We are on a road trip up to Nova Scotia from Florida. We are travelling with our golden retriever, his crate, and assorted stuff plus our things. Therefore, the one amenity we really need is a luggage cart to get everything from the car into the room. This morning, my husband went in search of a luggage cart so we could check out, load the car, and leave. There were no carts to be found! No one was outside loading cars. The front desk clerk told my husband that people take the carts into their rooms. This is so unbelievably inconsiderate. Because the clerk obviously is aware of this, the hotel should do something to prevent this. Maybe keep the carts behind the desk and request a deposit to use one with a time allowance of maybe 30-45 minutes. Then the deposit will be returned once the cart is returned. The cart issue is the main reason for the three. Other than that, there was plenty of nice grass for my dog. The room was spacious enough for his crate- he’s a large golden retriever. He was welcome to join us in the lobby for dinner. Yes, the food is a bit pricy but being able to bring the dog and sit in air conditioned comfort was worth it.I hope the hotel can do something to enable all guests to have access to the luggage carts when they need them. General Manager, Agency / Consultant at Hilton Garden Inn Milford, responded to this review Thank you for sharing your experience with us, Eileen. We understand how important it is to have access to luggage carts, especially when traveling with a pet and extra belongings. It is disappointing to hear that you were unable to find a cart when you needed it, and we can see how frustrating this must have been. Your suggestion to manage the carts differently is thoughtful, and our Guest Relations team will take it to heart as we consider ways to improve access for all guests.On a brighter note, we're glad your golden retriever was able to enjoy the grassy areas and join you comfortably in the lobby for dinner. We appreciate your feedback and the opportunity to learn from your visit.

  Read more

• User:Go38973792522

  Trip type: Friends getaway

  Don’t bother.

  18 Nov 2025

  Customer service at its worst. Lost a bunch of items when moving rooms as we had a group booking but they got all our rooms wrong forcing me to share a bed with my roommate. Very rushed transition to new rooms hence lost a couple of stuff in the old room. Went to the front desk five days in a row asking if they had seen the items(which included expensive necklaces body products and my roommates power bank amongst other stuff) but they ALL surprisingly disappeared as they said they didn’t find anything.The receptionist looked the least concerned considering I had gone to the front desk five times already?? Buffet is cold and blant and there is no assistance whatsoever.Room was cleaned once during our 10 night stay even after requesting for them to clean. General Manager, Agency / Consultant at Hilton Garden Inn Milford, responded to this review Thank you for sharing your experience. We’re sorry your visit was so disappointing, and that it did not meet expectations. Your concerns about lost items, room arrangements, and service have been noted, and your comments will be reviewed with our team so we can work on improving for future guests.

  Read more

• User:ImaBlueman

  Trip type: Couples

  very nice stay

  14 Sept 2025

  Hotel very clean, safe, staff were all super friendly. Breakfast was very good. (note if you include Breakfast when reserving, at least thru AAA rate, you get a nice price)On the first part of our trip, we stayed at Hampton Mystic, so when we got here, we realized what a much nicer stay this was.Definite Recommendation General Manager, Agency / Consultant at Hilton Garden Inn Milford, responded to this review ImaBlueman, it’s wonderful to hear you had a great time at Hilton Garden Inn Milford. The team is glad you appreciated the clean environment, welcoming atmosphere, and delicious breakfast. Thank you for your recommendation, and we look forward to your next visit.

  Read more

• User:Steve F

  Trip type: Couples

  Fine for one night on the road. Note: Electric car chargers are all broken.

  14 Aug 2025

  Strengths: Location of the property is convenient, just off I-95.Lobby is welcoming and mostly up to date. Hallways are clean. Room HVAC worked fine. Bed, pillows, bedding were all clean and comfortable. Bathroom was appropriately supplied, and the Internet and TV worked. Fridge in the room was handy.Free parking.Weaknesses:Bathroom needs a serious update. Shower door in our room was janky, toilet paper holders wouldn’t stay in place, and there does not appear to much in the way of ventilation. The condition of the property especially on the exterior needs serious attention. Peeling paint. Sections of the exterior, like the patio outside the pool, are in very rough shape and crumbling. Parts of the parking lot are choppy and it appears that the electric car chargers are all out of service. They’ve been broken for at least a month- likely longer. The woman at the front desk got scolded for confirming this immediately after I walked away. The $18 “breakfast” is laughable. It is largely identical to the free breakfast at other Hiltons like Tru or Hampton Inn. Coffee was free. 3 stars- average at best. General Manager, Agency / Consultant at Hilton Garden Inn Milford, responded to this review Steve, thank you for taking the time to share detailed feedback about your experience. It’s good to hear several aspects of your stay were comfortable, including the bedding, in-room features, and parking. Your comments regarding the upkeep of certain areas and available amenities will be shared with the relevant teams for review. The input about breakfast options and other details is appreciated, as it helps with ongoing evaluation. Thank you for your observations.

  Read more