If you’re a fan of spam, this is definitely the place to book!I’ve never quite understood the logic of bombarding your own customers with spam — but they seem fully committed to it, even after you hit “unsubscribe.”
User:Barry R
Trip type: Family
VERY POOR Experience
05 Nov 2025
WE arrived at 2am after a late flight. a party of young people pulled in behind us and we had to listen to their party for hours. the second night load music from one room and a women crying in another. No contact means no one a the desk to address these issues, no coffee in the lobby just the 2 small cups from the room coffee maker. NO service that I would get at another Hotel. then a surprise service fee for doing nothing on my credit card at the end.
User:karenjQ5738NJ
Trip type: Family
Had a great family break here early in the renovation - must be fabulous by now!
06 Oct 2025
Emergency change of plans - four of us in two rooms. It was lovely (clean and smelled good). Plus the vintage feel is priceless
User:Foodfanatic43
Trip type: Family
Random Fire Alarms, Mobility Obstacles, and Check-In Issues - Oh My!
26 Jul 2025
Let me start by saying the check-in system is chaotic and confusing, especially to those who aren’t tech-savvy despite what the ownership will say in response to this. Thank god James was there at the desk to get myself and the rest of our out of town friends checked in. He was gracious and patient, and did an amazing job.However what would be an 4 star review was absolutely obliterated by the fact that both nights of our stay the fire alarm was set off. One of the times was our “fault” as when the STEAM FROM THE SHOWER hit the smoke alarm, it was set off and triggered the system for the entire building. After speaking with a few other guests as we were waiting for the alarm to be shut off by the fire company (since there is NO staff on property besides James for a coupleHours on Friday), we found out this issue has been ongoing for a while now - happening multiple times a week during the night, during the day, with no rhyme or reason.The firemen on arrival said that this has been a consistent issue for them and it’s horrible for the guests and it’s horrible for them to waste their resources like that.Just because you put little tongue-in-cheek signs up across the property about how sensitive your fire alarms are, doesn’t mean that you can get away with this. It’s unacceptable and needs to be addressed. We used to love this hotel and won’t be coming back.I’m also extremely disappointed at the lack of accommodation for those with mobility issues. No elevator present and lots of stepsSide note - not the hotel’s fault, but there is no cell service at all and you’ll need to rely on their guest WiFi which was fine
User:rizzmaster13
Trip type: Couples
don't do it!
07 Jun 2025
Horrible horrible experience. My first room had a bunch of cockroaches. We got moved to another room and the second room had mouse poop in it. I am still waiting for a refund back. Do not stay here. Also there is nobody there to check in with so the communication is all view digital which is very complicated.
Fairfield, New Haven - CT
About Hotel Hi-Ho
User Rating & Reviews
10 Nov 2025
06 Oct 2025
26 Jul 2025
0204 505 9777