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Aloft New Orleans Downtown

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Aloft New Orleans Downtown

locationDowntown, New Orleans - LA

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About Aloft New Orleans DowntownAbout Aloft New Orleans Downtown

Location

This hotel is located in the heart of New Orleans.

Facility

The hotel has a lift and features 188 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the sun terrace. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including a gym, billiards, a spa and a sauna. The hotel offers an entertainment programme for adults.

Meals

The dining area includes a restaurant and a bar. A continental breakfast guarantees a great start to the day.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Aloft New Orleans Downtown Amenities at Aloft New Orleans Downtown

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Billiards/Snooker

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      Entertainment Programme

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

724

Very Good

390

Average

126

Poor

65

Terrible

93

Recent Reviews: 1398

  • User:hien h

    Trip type: Family

    Scammer hotel

    rating28 Apr 2026

    Beware of this hotel!!!! Do not stay here! They are scammers!! I recently booked my stay here from March 13th to 15th. I arrived on the early of March 14th at around 1:30 am. Parking fee each day is $56. On the 14th, I decided not to park at the hotel and parked somewhere much cheaper. I told the front desk that I am no longer parking at the hotel. They told me that they took care of that. When I checked out, I asked if I was going to be charge for parking on the 14th. They told me no. When I got home, I noticed that they charged me for it. I called the hotel, and they told me this will reverse in couple days. However, it never did. I contacted my credit card company and disputed. Credit company told me that they cannot credit back. I felt like they cheated. Please do not stay at this hotel people!!!! General Manager, Owner at Aloft by Marriott New Orleans Downtown, responded to this review We are truly sorry for your experience, 285hienh. The situation you described regarding the parking charge and the follow-up communication with our team is absolutely not the kind of experience we want for our guests. Your comments have been shared with our Guest Relations team so they can review how this was handled and ensure your concerns are addressed with care.Thank you for taking the time to let us know.

  • User:Regina J

    Trip type: Friends getaway

    Exceptional Stay at Aloft Downtown New Orleans!

    rating16 Mar 2026

    ⭐️⭐️⭐️⭐️⭐️ Exceptional Stay at Aloft Downtown New Orleans! Our group of five stayed at Aloft Downtown New Orleans to celebrate a birthday, and from the moment we arrived, the experience was nothing short of amazing. The entire staff—from the front desk to the bar—went above and beyond to make our celebration unforgettable.A very special shout-out to Miss Renee at the bar, who is truly a gem. Her warm personality made us feel right at home, and her Lemon Drop martini is hands-down the best I’ve ever had—perfectly balanced and absolutely delicious. She made every evening feel like a celebration.The Chef deserves major praise as well. The chicken wings, pizzas, and especially the jambalaya were out of this world. I’ve had jambalaya many times in New Orleans, but this was truly the best I’ve ever tasted. The food and drinks were consistently excellent throughout our stay.The staff was incredibly friendly, attentive, and eager to accommodate all our needs. They surprised us with champagne in the room and even provided a $25 drink voucher, which made the birthday celebration feel even more special. Their thoughtfulness did not go unnoticed.A heartfelt thank you to Ty Bolton, General Manager, along with Alisha and Narissa, for their exceptional hospitality. Their professionalism and kindness elevated our entire experience.The hotel itself is in a perfect location—close to everything, yet peaceful enough to relax. Our room was spacious, the bed was extremely comfortable, and the price was excellent for the quality and convenience. The unlimited coffee, tea, and hot chocolate each morning was a delightful touch and the perfect way to start our days.Aloft Downtown New Orleans has a warm, home-like feel with great people, great food, and great energy. We will definitely be returning, and as a travel professional, I will be highly recommending this hotel to all my clients visiting New Orleans.Thank you, Aloft, for making our celebration truly unforgettable! General Manager, Owner at Aloft by Marriott New Orleans Downtown, responded to this review What a fantastic review, Regina! Reading about your group’s birthday celebration with us at Aloft New Orleans Downtown truly made our day. We are so appreciative that you took the time to share such detailed and heartfelt feedback.Knowing that Miss Renee’s hospitality, along with her renowned Lemon Drop martinis, helped make every evening memorable means a lot to our team. We’ll be sure to celebrate her and pass along your kind words, as well as your compliments to our Chef for those standout jambalaya and dishes you enjoyed. Surprising you with champagne and a drink voucher for your celebration was a joy for us, and it is wonderful to hear those extra touches resonated.We are also grateful for the recognition you gave to Ty, Alisha, and Narissa. Their dedication reflects the atmosphere we strive to create for all our guests. Your comments about your guest room’s comfort, our location, and those early morning coffee and tea offerings are the best rewards we could ask for.Regina, it was a pleasure to have you and your group here. Thank you for your kind words and for recommending us to your clients. We cannot wait to welcome you back for another unforgettable stay!

  • User:Sylinda F

    Trip type: Couples

    Never had a room without windows.

    rating15 Feb 2026

    We booked a city view room through a third party sight and was bumped to a room without any windows (no price adjustment) because we didn't book through their website. Was told that the room we were switched to was comparable to the one we booked without windows. Not an issue had I known that was the policy and the rates were the same or adjusted.The refrigerator didn't work called for a new one. It was finally replaced on Saturday after I called again. The room was pretty but dark. If you like to sleep in you probably like it. Ask for room 1603. Not enough lighting for me. General Manager, Owner at Aloft by Marriott New Orleans Downtown, responded to this review Thank you for taking the time to share your experience, Sylinda. We are sorry you were disappointed with the change in your room and the lack of windows, as well as the delay you experienced getting a working refrigerator. Your comments have been shared with our Guest Relations and engineering teams so we can look into both the room assignment process and response times for maintenance requests.We appreciate your note about the lighting in your room and understand how important this is for comfort. Thank you again for letting us know about your visit.

  • User:Lynee L

    Trip type: Business

    Disappointing

    rating14 Feb 2026

    While I understand that New Orleans is incredibly busy this weekend, my client booked a King - City View room at a premium rate for her 50th birthday and Mardi Gras weekend at Aloft New Orleans Downtown Hotel. Upon arrival, she was downgraded to a significantly smaller room with no windows. Most concerningly, she was informed by hotel management that this downgrade occurred specifically because the reservation was made via a third-party partner.As a travel professional, I find this justification unacceptable. Regardless of the booking channel, my client paid for a specific room category which has not been honored. This has significantly impacted her milestone celebration. General Manager, Owner at Aloft by Marriott New Orleans Downtown, responded to this review Thank you for sharing your experience. We’re sorry to hear that your client's special celebration didn’t meet expectations and understand how disappointing it must have been not to receive the reserved room type. Your feedback is important and has been shared with our team to ensure we provide a better experience for all guests, no matter how they book. We appreciate you letting us know what happened.

  • User:Jeff K

    Trip type: Family

    Afwul Management treatment

    rating10 Feb 2026

    Hotel manager really screwed me. Cancelled my reservation without notification. It was due to running my card and it declined because of fraud protection. Left me without a place to stay on Mardi Gras weekend. Only became aware of this 2 days prior to my arrival. General Manager, Owner at Aloft by Marriott New Orleans Downtown, responded to this review Jeffkq4602Sz, thank you for sharing your experience. We’re sorry your visit did not meet expectations and understand how frustrating this situation must have been. Your feedback is important to us, and our management team will review your comments to help us find ways to improve.

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