Courtyard New Orleans Downtown Near The French Quarter

Recent Reviews: 825

• User:Expedition784719

  Trip type: Friends getaway

  Indifferent Customer Service

  07 May 2026

  I recently stayed at the Courtyard in the French Quarter, and unfortunately, my experience was not up to the standards I typically associate with Marriott properties. Here are the key issues I encountered:1. Check-In ExperienceUpon arrival, the check-in attendant seemed distracted and unresponsive to our needs. We had questions about upgrading our room, but the attendant provided minimal assistance. Instead of exploring options to accommodate our request, he simply reiterated the type of room we had originally booked. This lack of engagement made us feel undervalued as guests.2. Breakfast ServiceAs a courtesy, the hotel offers breakfast to its guests. However, when we went to the breakfast area, we were informed that we did not pay for it, and it was an additional charge. While I understand that policies can vary, I have never encountered this situation at other Marriott properties.Additionally, the breakfast area featured Starbucks branding, but when I attempted to use my Starbucks gift card, I was told that it could not be accepted because the coffee served was not from Starbucks. This was confusing, especially since the branding implied a partnership with Starbucks. It raises the question of why the hotel is promoting Starbucks products without using their actual coffee or allowing the use of their gift cards.ConclusionOverall, the lack of attentiveness from the staff and the inconsistencies in service left a negative impression during my stay. I believe that clear communication and proper training could significantly enhance the guest experience at this location. I hope my feedback can contribute to improvements in service quality. Marriott Hotels, Guest Services / Front Office at Courtyard New Orleans Downtown Near the French Quarter, responded to this review Dear Guest,We sincerely apologize for your disappointing check-in experience and for the impression it left on you. Providing warm, personalized service is extremely important to us, and we regret that this was not reflected during your arrival. We are also sorry for the confusion regarding the breakfast offerings and the impact they had on your overall stay. We appreciate you bringing these concerns to our attention, and we will address your comments with the appropriate teams to ensure efficiency and clearer communication moving forward. Your constructive feedback is instrumental in our ongoing efforts to provide exceptional service to all our guests. We understand your frustrations and are grateful for your patience. Thank you for being our guest and for your loyalty to our brand. We hope you will consider giving us another opportunity in the future to provide you with the exceptional visit you deserve.Ali HollifieldGeneral Manager

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• User:Terry S

  Trip type: Friends getaway

  valet service was offered but not provided

  22 Apr 2026

  I stayed at the Marriott Courtyard at 124 St Charles Avenue New Orleans from March 5th to 9th, 2026. I used the valet service provided by the hotel and was told it would take approximately 15 minutes to get my vehicle. Over 75% of the time I requested my vehicle, it took 30 minutes to an hour to obtain my vehicle (and one time it was never delivered). This caused me to miss picking people up at the airport, dinners, planned events, etc. Marriott Hotels, Guest Services / Front Office at Courtyard New Orleans Downtown Near the French Quarter, responded to this review Dear Guest,We sincerely apologize for the repeated delays you experienced with our valet service and for the inconvenience it caused during your stay. We understand how frustrating it must have been to wait far longer than expected, especially when it impacted your plans and scheduled commitments. This is not the level of service we strive to provide. Your feedback has been shared with the appropriate team to address these concerns and improve the timeliness and reliability of our services. We appreciate you bringing this to our attention and thank you for your patience. We hope to have the opportunity to welcome you back and provide you with the seamless visit you deserve.Ali HollifieldGeneral Manager

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• User:Shelley K

  Trip type: Couples

  The single best spot for Mardi Gras season

  03 Apr 2026

  I stayed here with my partner for 4 days 3 nights during Mardi Gras. We booked a balcony room overlooking St Charles Avenue to watch the parades, and while expensive, IMO there is no better way to enjoy the Mardi Gras season. It’s close enough to the street-level to catch beads thrown by floats, and just high enough to avoid having to elbow your way through the crowds and chaos. Sitting on the private cast iron balcony with my partner was the most romantic experience, and when we were done we could just go back to our room or relax down at the hotel bar, which also had street-level views. Watching the massive crowds downstairs separated by just a pane of glass, we were so glad to be safe and comfortable inside!Natalie Trosclair the hotel manager was amazingly helpful and communicative with us from the moment we booked months in advance, and all throughout her stay. She went above and beyond, when I emailed her in advance to ask if we could have a very specific but relatively inexpensive bottle of sparkling white wine waiting for us in the room, she said she would do her best but couldn’t promise as it’s a small hotel with a limited wine list. Instead she delivered a bottle of actual champagne without any excess charge. Zero complaints about the upgrade, thank you Natalie!I regret that I don’t remember the name of the bartender, a tanned balding fellow with dark eyebrows, but he was so friendly and accommodating, service was immaculate and we were so impressed considering how busy he was, seemingly there around the clock! Overall we have nothing but good things to say about all the staff, from reception to housekeeping.Some minor negatives:1. If you are sensitive to noise, as other commenters have noted this is not the room for you. We read these reviews and decided to book anyway, because we cared more about the view and prime location. Noise is the tradeoff for the balcony.2. Food wise, we wished there were more appealing vegan options. If you’re here during Mardi Gras day and even a couple days before/after, it can be very hard to find restaurants that are open, accepting bookings, let alone transportation or a route through closed off streets. So if you have special dietary requirements, you must plan in advance, know that food options will be very limited and at certain times of day you can barely even exit the hotel to get through the crowds.3. The balcony rooms overlooking St Charles Avenue (parade route) are available only with 2 queen beds. For us the beds were a little small, we would’ve liked the option of a single King bed, but those rooms don’t have balconies. The hotel should consider IMO some more flexibility on that front.Other than all that, a huge thank you to Natalie and her team for a magical Mardi Gras experience! Marriott Hotels, Guest Services / Front Office at Courtyard New Orleans Downtown Near the French Quarter, responded to this review Dear Guest,Thank you for taking the time to share such a thoughtful and detailed review of your Mardi Gras stay with us. We are truly delighted to know that your balcony experience overlooking St. Charles Avenue made your visit so special, and that you were able to take in the celebrations comfortably and safely. We are especially pleased to hear your kind recognition of Natalie and our bar service. They will be thrilled to know their efforts helped make your stay even more memorable, and we will be sure to share your compliments with them and the rest of our associates. However, we apologize for the disappointment you had with the bed in your room and for the noise disturbances. We also regret any inconvenience you had due to our dining options. Your insights are valuable and will be shared with our team as we continue to evaluate ways to enhance the guest experience, especially during such a vibrant and busy time of year. Thank you again for choosing Courtyard New Orleans Downtown Near the French Quarter and for the high rating. It was a pleasure having you and your partner, and we look forward to welcoming you both back for another exceptional stay in the future.Courtyard New Orleans Downtown Near the French Quarter Team

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• User:María L

  Trip type: Family

  Horrible

  22 Feb 2026

  The service is horrible, they serve in a bad way and get annoyed when you are telling them about a problem with the room! Marriott Hotels, Guest Services / Front Office at Courtyard New Orleans Downtown Near the French Quarter, responded to this review Dear Guest, Please accept our sincere apologies for not meeting your expectations and for the inconvenience caused. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. This is not typical of our standard, and we will review your comments with our team to ensure such concerns are not repeated. Your feedback is important to us, and we will use it to improve our services going forward. We understand the frustrations you had and are grateful for your patience. Thank you for choosing us, and hope you will consider giving us a second chance to make a better impression in the future.Natalie TrosclairGeneral Manager

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• User:Jennie T

  Trip type: Couples

  Unreliable Services on my Birthday Weekend

  27 Jan 2026

  I struggled to be satisfied with my rating for the hotel's equal parts of positives and negatives. So, I'll preface by saying that I recommend this spot only if you are willing to tolerate certain oversights.I reserved a four-night stay in January 2026 to celebrate my birthday. On the Marriot Bonvoy app, the hotel confirmed this special occasion and messaged me saying I'd be gifted with wine upon arrival.I did not receive wine at any point during my visit. I do not know why they'd offer to give me a gift, but not follow through.Right before bed on my arrival day, I noticed the sheets in my room were stained with brown marks; I knew this couldn't have come from me given that I left the room almost immediately after setting down my luggage to explore the city. Since it was super late into the night, I didn't bother to request the sheets to be replaced until the following day.I requested through the app that I wanted a deep clean of the room--including replacing the bedsheets, before I went off on my excursions. I was gone for well over six hours, and when I came back, everything was exactly as I had left it. Untouched. Unclean.I gave them the benefit of the doubt. Their hotel did state that they clean every OTHER day, and the stains weren't necessarily vile to look at. Yet, I waited until the evening of my final day in New Orleans when I finally accepted that they were not going to clean my room one bit.I really don't get too hung up over small things like tiny stains, and I realize now that I should have spoken to the front desk for assistance if I was adamant on room service. However, in my defense, the app is intended for face-to-face conversations to be decreased through their message board. I specified exactly what I wanted and how long I'd be away for them to work on the issue, and not only did they say they would get to it, but they replied again hours later to apologize for a delay and reconfirm their priority over the matter.To have a hotel explicitly read and respond to a message and still not get around to achieving the task they assured a guest they would do, that's a recipe for a very disappointed customer.Fortunately, I did not choose to stay here just to lie in their room all day. I wanted to reside in a place that was close enough to the iconic Bourbon Street without being directly in the middle of the fun. Courtyard was perfect for this, I had just enough space to not be bombarded with partygoers or blasting music, with nearby cafés and souvenir shops to entertain me before sundown, when the party really gets started!The staff was generally kind; I can't say they were disrespectful in any way, but I really only spoke to them when I was checking in and out, so that's not a lot to go off of. Even so, they came off polite and that includes the barista who worked across from them at their indoor café.There's ample room on the ground floor to wait for your ride to pick you up, accessible ramps for those with disabilities, and complimentary flyers to show you the best spots in New Orleans. Aside from the stains on the bed, the room itself was good for a brief stay; complete with a hot shower, mini-fridge, desk, and couch, this was just enough to relax after a long night in bars and clubs.Overall, if your main priority is to stay out all day and night enjoying the culture of Louisiana's most popular city, then maybe Courtyard is the place for you. It's a convenient place to have some privacy and distance from the bustle of Bourbon Street, as well as all the other happenings nearby. However, if you can't stand the thought of possibly not having your room cleaned after all those fun nights, I'd say try a different spot. Courtyard may be unreliable, but at least they give you a comfortable place to rest your head. Marriott Hotels, Guest Services / Front Office at Courtyard New Orleans Downtown Near the French Quarter, responded to this review Dear 720jenniet, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced with housekeeping and the oversight regarding your special occasion welcome gift. We understand the inconvenience and frustration you encountered, and we are grateful for your patience. We will address this with the relevant teams to ensure such service lapses are not repeated. We truly value your comments, as they help us identify areas where we need to improve our service and communication. On a positive note, we are glad to hear that you enjoyed our convenient location, proximity to Bourbon Street, and the comfort and amenities of your room. We’re also pleased that you found our staff polite and our facilities accessible. Thank you again for being our guest, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable experience on a future visit.Natalie TrosclairGeneral Manager

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