Hilton New Orleans St. Charles Avenue

Recent Reviews: 1909

• User:beccal799

  Trip type: Business

  4 Night Stay

  04 Jun 2026

  Thank you! Ernel was very helpful and friendly. We appreciate the team at this hotel (and the great location!) Maya Terrance, Guest Services / Front Office at Hilton New Orleans/St. Charles Avenue, responded to this review Thank you so much for your kind words! We’re delighted to hear that Ernel was helpful and friendly during your stay — we’ll be sure to share your appreciation with him. We’re grateful for your recognition of our team and thrilled that our location added to your experience. We look forward to welcoming you back soon.

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• User:133staceyf

  Trip type: Friends getaway

  Girls’ Weekend Getaway – Excellent Service and Spacious Rooms

  02 Jun 2026

  This was a girls’ weekend trip to New Orleans to kick off the summer, and from the moment we arrived until the day we departed, the staff at the Hilton New Orleans/St. Charles Avenue made our stay memorable.We arrived by car, and John, the valet attendant, was our first point of contact. He was friendly, patient, and welcoming while we checked in, and he even shared a few recommendations for things to do during our stay.The front desk associate was equally amazing and patient. Although she had just dealt with a difficult customer before our arrival, she greeted us with a smile and provided excellent customer service. She was also accommodating when we learned there was no pool available, despite the hotel website indicating that one was onsite.The website also did not mention that the hotel was undergoing renovations. The next morning at 8:00 a.m. sharp, we were awakened by drilling and construction noise. This is when we met Tori and Cris, who were just as pleasant and accommodating as the rest of the staff. Tori immediately offered to move us to a lower floor to help minimize the disruption.Upon departure, we met another wonderful team member, Derrick, the bellman, who assisted us with our luggage and loaded our vehicle for the trip home.Overall, our weekend was a great experience. I was pleasantly surprised by how spacious and comfortable the rooms were. Despite the unexpected renovation noise, the outstanding customer service from every staff member we encountered made all the difference.Because of this experience, the Hilton New Orleans/St. Charles Avenue is now my favorite hotel in New Orleans. Thank you for a wonderful weekend! Maya Terrance, Guest Services / Front Office at Hilton New Orleans/St. Charles Avenue, responded to this review Thank you so much for choosing Hilton New Orleans/St. Charles Avenue for your girls’ weekend getaway and for taking the time to share such a thoughtful review.We are thrilled to hear that our team helped make your stay memorable from arrival through departure. I will be sure to recognize John, Tori, Cris, and Derrick for the warm hospitality and attentive service you described. It is especially meaningful to know that our front desk associate made you feel welcomed and cared for, even during a busy moment.I also appreciate your honest feedback regarding the unexpected renovation noise and the confusion surrounding the pool information on the website. We understand how disappointing it can be when amenities or property conditions do not match expectations, and I apologize for the disruption to your morning. I am glad Tori and Cris were able to respond quickly and offer a room move to improve your comfort.It means a great deal to us that, despite those inconveniences, the service provided by our team left such a positive impression and that our spacious accommodations contributed to an enjoyable weekend.Thank you again for your kind words and for making us your favorite hotel in New Orleans. We look forward to welcoming you back to the Big Easy for another memorable stay.Warm regards,Maya Terrance, MBAHilton St Charles

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• User:TanyaT198

  Trip type: Friends getaway

  Girls Trip

  01 Jun 2026

  The hotel is amazing! Very clean and the staff are absolutely fantastic! Everyone so friendly. Bree and Chris at the front desk are wonderful; they assist with all our needs. Rolando and John were amazing also. Great staff all around. The restaurant, Luke, is really good too. Maya Terrance, Guest Services / Front Office at Hilton New Orleans/St. Charles Avenue, responded to this review Thank you for taking the time to share your wonderful feedback!We are delighted to hear that you enjoyed your stay and found both our hotel and team members to be welcoming and attentive. Providing a clean, comfortable environment and exceptional hospitality is our top priority, so it is rewarding to know that our efforts made a positive impact on your experience.Thank you for recognizing Bree, Chris, Rolando, and John. We are fortunate to have such dedicated team members, and we will be sure to share your kind comments with them. I know they will be thrilled to learn that they helped make your stay memorable.We're also glad you had the opportunity to enjoy Luke and that it added to your overall experience.Thank you again for choosing Hilton New Orleans St. Charles Avenue. We look forward to welcoming you back on your next visit to New Orleans!Warm regards,Maya Terrance, MBAHilton St Charles

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• User:Patrick W

  Trip type: Couples

  First time in New Orleans and this made our stay

  15 May 2026

  What a fun, haunted, and luxurious stay.I had an incredible stay. It was the first time staying in New Orleans and the architecture for this hotel is so on theme.It has a very New Orleans vibe from walking in the hall way to the fire place in the main check in spot.The hotel is placed right in the center of the business area of New Orleans and it’s in the center of everything. The rooms are spacious, the shower is an unusually long and large, the areas are spacious, and our bed was so comfortable. I don’t remember waking up past 10 am in a long time in a deep sleep. The restaurant Luke was right there and wow was the food clean. Not only that but it was incredibly delicious.5/5 restaurant.The only thing is that the gym is not the biggest gym but honestly it works.Overall, it’s close to many popular areas within walking distance. And the greater part is you can literally walk to all the major areas such as the French quarter canal st and the French men st.Overall it was an excellent hotel to stay at.And I have to save the best for last but Shai at the front desk went above and beyond for customer service. She was unbelieving welcoming and made our stay exceptionally well.She honestly is the best.Not only that but the entire staff was exemplary and attentive.Can’t wait to come back to this super fine and amazing stay. This stay made us want to come back to New Orleans. Maya Terrance, Guest Services / Front Office at Hilton New Orleans/St. Charles Avenue, responded to this review Thank you for your wonderful review and for choosing Hilton New Orleans St. Charles Avenue for your first visit to New Orleans!We are thrilled to hear that your stay was such a memorable experience. Our historic building is one of our most cherished features, and we're delighted that you enjoyed the unique architecture, ambiance, and New Orleans character throughout the hotel. It's also great to know that our central location allowed you to easily explore the French Quarter, Canal Street, Frenchmen Street, and many of the city's other iconic attractions.We appreciate your compliments regarding the spacious accommodations, comfortable bed, and well-appointed guest room. There is no better compliment than hearing that you were able to relax and enjoy a great night's sleep during your stay.We're also pleased that you enjoyed your dining experience at Luke. We are fortunate to have such a fantastic restaurant connected to our property, and we will be sure to share your kind remarks with their team as well.Most importantly, thank you for recognizing Shai and our entire staff. Providing warm, genuine hospitality is what we strive for every day, and we are thrilled to hear that Shai's exceptional service helped make your stay so special. We will proudly share your comments with her and the rest of our team.It was our pleasure to welcome you to New Orleans, and we are honored that your experience with us has inspired you to return to our city. We look forward to welcoming you back for another unforgettable stay in the future.Warm regards,Maya Terrance, MBAHilton St Charles

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• User:Ashu K

  Trip type: Family

  No Housekeeping whatsoever!

  15 May 2026

  Without a doubt the worst Hilton I have stayed in! I stayed for 3 days! Room was not cleaned for 2 days! No towels were replaced on the one day it was cleaned! It took 4 hours and 4 calls to guest services to get fresh towels! Motels have higher standards and service than this hotel! When I spoke to the guest relations lady she said speak to manager who was not there and housekeeping was closed! Pathetic and an apology on a hotel General Manager, Agency / Consultant at Hilton New Orleans/St. Charles Avenue, responded to this review Thank you for sharing your experience. We are sincerely sorry to hear about the lack of attention to your guest room during your stay. The long wait for towels and unresponsiveness you described are not the level of care our housekeeping and Guest Relations teams are committed to delivering. We take your comments seriously and will use them as we work to improve how we serve our guests. Thank you again for letting us know about your experience.

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