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Holiday Inn French Quarter-Chateau Lemoyne

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Holiday Inn French Quarter-Chateau Lemoyne

locationFrench Quarter, New Orleans - LA

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About Holiday Inn French Quarter-Chateau LemoyneAbout Holiday Inn French Quarter-Chateau Lemoyne

Location

This hotel is located in the French Quarter, right in the heart of New Orleans, in one of the traditional inner courtyards of the quarter. It is just 1 block from the famous Bourbon Street and the important sightseeing attractions of the city are within walking distance.

Facility

The hotel has 171 rooms, including 11 suites and 126 single rooms, which are located on 5 storeys and are reachable by lift. The reception desk is open round the clock. Services such as a cloakroom, baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service and a laundry service. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the courtyard from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, crazy golf, fishing, a gym and bowling. At the hotel offers excellent facilities for leisure and relaxation, including an entertainment programme, live music and a dance club.

Meals

Dining facilities include a non-smoking restaurant, a café and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Holiday Inn French Quarter-Chateau Lemoyne Amenities at Holiday Inn French Quarter-Chateau Lemoyne

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Bowling

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      Gym

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

448

Very Good

318

Average

102

Poor

53

Terrible

50

Recent Reviews: 971

  • User:Mindy L

    Trip type: Couples

    Great Location in the French Quarter

    rating30 May 2026

    Location was great close to everything in the French Quarter. Our room was not ready when we arrived so we walked around the French Quarter and wait to hear from the hotel when the room was ready. Never received a call or text so we called the hotel found out they had the wrong number. The pool was great warm and clean we used it everyday we was there. The staff was very good except for last day we were there. We had to leave very early in the morning and no one was there except for security guard whom seem to be higher then a kite. Finally the front desk woman came back and checked us out and called a cab. All and all it was good experience and would recommend to other guest in the future. General Manager, Guest Services / Front Office at Holiday Inn French Quarter-Chateau Lemoyne by IHG, responded to this review We’re grateful you chose Holiday Inn French Quarter-Chateau Lemoyne for your visit and appreciate you sharing your experience, ToddandMindy. It’s wonderful to know our location and pool made your stay in the French Quarter enjoyable. We are sorry about the challenge with your room communication on arrival and the experience you described in the early morning when checking out. Our Guest Relations team will review what happened to ensure a smoother process for future guests. Thank you for recommending us, and we hope you’ll consider staying with us again on your next trip to New Orleans.

  • User:michealp648

    Trip type: Couples

    Location, location, location

    rating26 May 2026

    Location, location, location! This hotel is located just one block off Bourbon Street and super close to all the action (including the trolleys)! Yet while so close to Bourbon Street it was amazingly quiet. Our room had a king bed plus lots of extra room. While the parties one street over are not noticeable, we did experience some street traffic noise early in the morning due to deliveries or garbage pick up. It did wake us up, but going back to sleep is no problem for us. If you’re concerned, request a room overlooking the courtyard pool. Definitely recommend this property if you’re looking to do touristy things in New Orleans. General Manager, Guest Services / Front Office at Holiday Inn French Quarter-Chateau Lemoyne by IHG, responded to this review What a joy to read your review, Michealp648! It is wonderful to know you found the location of Holiday Inn French Quarter-Chateau Lemoyne so convenient for exploring all the excitement of New Orleans, and that your room offered both comfort and a peaceful night's rest despite being close to the lively Bourbon Street. We appreciate your helpful tip for future guests about courtyard pool rooms for those who might be light sleepers. Thank you for recommending us to fellow travelers. We would love the chance to welcome you back on your next visit!

  • User:JakeL94

    Trip type: Solo travel

    Good location

    rating22 May 2026

    Hotel in a good location in the French Quarter, a street away from Bourbon. On arrival my room was not ready, along with one other in my group but reception were apologetic. I did have to chase to find our what was happening as the receptionist had forgotten about us. This was quickly sorted and I was in my room. I was in a room on the 5th floor with a small window which was half covered by a blind which couldn’t be moved. This meant I had to keep the lights on or the room was very dim. Bed was comfortable and room was clean. Breakfast was a bit of a disaster. Myself and another guest ordered at the same time and waited an hour for food. Other guests left due to the delay. Some guests who ordered after us received their food first - and we had ordered off the menu… nothing complicated. Upon leaving I was able to leave my case in the hotel and when I came back a few hours later the valet knew my name which felt a very personal style of service, as he’d probably spoken to other guests that day. General Manager, Guest Services / Front Office at Holiday Inn French Quarter-Chateau Lemoyne by IHG, responded to this review Jake, thank you for taking the time to share your experience. We are glad our location worked well for your time in the French Quarter, and it's a pleasure to know our team at the valet made a positive impression during your departure.We're sorry for the wait at breakfast and for the issue you encountered at check-in. Delays of that nature are not what we want for our guests, and your comments will be shared with our Guest Relations and restaurant teams for careful review. We also appreciate your patience regarding the lighting in your room and will make sure our engineering team is made aware.Your feedback is truly valued, and we hope to have the opportunity to offer you a smoother visit in the future.

  • User:SALLE-PIERRET

    Trip type: Friends getaway

    Not very well

    rating12 May 2026

    When making our reservation, we were unaware of the practice of charging additional fees. We booked 2 rooms for 3 nights but were forced to pay an extra $166 for items we did not want. I consider this to be an abusive practice; furthermore, the bathroom door makes it difficult to access the room. General Manager, Guest Services / Front Office at Holiday Inn French Quarter-Chateau Lemoyne by IHG, responded to this review Thank you for sharing your experience with us, Salle-Pierret. We are truly sorry to hear about the frustration caused by unexpected fees and the difficulties you encountered with your room's bathroom door. Your comments have been routed to both our Guest Relations and engineering teams so we can review how these matters were handled and address the concerns you raised. We appreciate the chance to learn from your visit.

  • User:Caleb B

    Trip type: Couples

    DO NOT STAY HERE

    rating10 May 2026

    My wife and I booked a stay through Booking.com and later needed to adjust our check-in date. We notified Booking.com, and they confirmed that they had communicated the change directly to the hotel. Despite this, the hotel failed to update our reservation and ultimately canceled it when we did not arrive on the original check-in date.When we arrived to check in, we were informed that our reservation had been canceled, we were charged a no-show fee, and we were left with no option but to book a less desirable room at a higher rate. Not only was this frustrating, but it significantly impacted what was supposed to be a special trip for us.We explained the situation to the front desk staff and provided proof that Booking.com had notified the hotel of our updated arrival date. Unfortunately, our concerns were dismissed, and we were told there was nothing they could do. The front desk associate advised us that the General Manager, Salman, would be available the following day to discuss the matter.The next morning, I attempted to meet with Salman in person, but was told he was in a meeting until 10:00 AM. When I returned at that time, he still refused to come out and speak with me directly. Instead, we were forced to communicate through the front desk associate, who acted as a messenger between us. I was assured that Salman would call me by the end of the day to address the situation, but I never received that call.Overall, the experience was extremely disappointing. Not only did the hotel mishandle our reservation, but no one seemed willing to take responsibility or make any effort to correct the situation. The lack of accountability, communication, and basic customer care turned what should have been an enjoyable stay into a frustrating and stressful experience. Debra Jones, Owner at Holiday Inn French Quarter-Chateau Lemoyne by IHG, responded to this review J1098YJcalebb,We sincerely apologize for the challenges you encountered at the desk due to the third partyreservation. As soon as the complaint was brought to our attention, the cancellation fee wasimmediately refunded. A confirmation email was sent to you from our General Manager regarding the refund.In our efforts to make this right, we issued an additional good faith refund to compensate for this dilemma. A second email was sent explaining this. Unfortunately, to this date, we have not heard from you regardingour attempts to correct this situation. We look forward to your giving us another opportunity to show you the level of service for which we are known.Best Regards!

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