Home2 Suites By Hilton Harvey New Orleans Westbank

Recent Reviews: 70

• User:Shoner J

  Trip type: Family

  Never again!

  13 Jun 2026

  The general manager was nice and tried to be helpful, but the minute she left, the staff did nothing she told me they would do. There is a sign that says, if you want clean towels bring the dirty ones downstairs and pick up more. Requested late check out as a diamond member and was told 12:30. Front desk clerks don’t speak at all. No greeting. Breakfast was standard. Shower pressure low. Room was fine. Because of the lack of customer service from staff, I would not stay here again.

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• User:Shannon G

  Trip type: Couples

  Displeased with this particular location.

  27 Dec 2025

  We were pretty disappointed with our stay at this location. We choose to stay at Home2 suites for two reasons - the breakfast spread and the space. We have never been disappointed until now. We arrived at breakfast at 9 AM and there was extremely slim pickings for “hot breakfast”. In fact, there was scraping in the bowl from the scrambled eggs and grits a couple of egg patties, hashbrowns and one breakfast burrito. We waited for a little while and had some coffee, hoping that some breakfast would be replaced. Other people came down during this time and took what little hot breakfast was left and they also seemed to be waiting for more options. Eventually, a lady came out and started tidying up, but didn’t even replace egg patties until 30 minutes later after our arrival to breakfast 37 minutes later, there was then bacon but nothing else was put out in regards to hot breakfast despite us asking and other people coming downstairs during the 9 o’clock hour. By 9:45 nothing else has been put out except the before mentioned items and she began cleaning up the other hot food options. We had intended to stay another night at this location, but after this morning experience, we have no intention of returning. People that have breakfast at nine should be afforded the same opportunity as the people that come down at seven. The only positive experience was the wonderful lady that checked us in the afternoon before. Mason Piediscalzo, Owner at Home2 Suites by Hilton Harvey New Orleans Westbank, responded to this review Dear valued guest,Thank you for choosing to stay with us and for sharing your perspective regarding your recent visit. We are pleased to hear that you enjoyed the space of our suites and that our afternoon front desk agent provided a wonderful check-in experience.We appreciate you bringing your breakfast experience to our attention. We aim to provide a consistent variety of options for all our guests throughout the entire breakfast window, from the early morning until closing. Your feedback regarding the selection and the timing of replenishment during the 9:00 AM hour is very helpful, as it allows us to review our morning service flow and staffing to ensure we are meeting our high standards for guest satisfaction.We value the loyalty you have shown to the brand, and we would truly appreciate the opportunity to provide you with the robust breakfast experience you have come to expect the next time your travels bring you to this area.Sincerely, Management.

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• User:G6959YPkatieg

  Trip type: Solo travel

  Great people and accommodating!

  18 Oct 2025

  The Manager Alaina is absolutely the best! Never had a bad experience! They are very warm and welcoming. If anything is wrong they make it right! Thanks guys!! Mason Piediscalzo, Owner at Home2 Suites by Hilton Harvey New Orleans Westbank, responded to this review Dear valued guest, Thank you so much for taking the time to share your glowing review! We are absolutely thrilled to hear that you consistently have such a positive experience with our team.It is especially rewarding to hear your high praise for our manager, Alaina. We strive to ensure every guest feels warm and welcoming, and your recognition of our staff's commitment to accommodating needs and "making things right" means the world to us. We will certainly pass along your wonderful compliments to Alaina and the entire team.We genuinely appreciate your loyalty and your kind words. Thank you again for choosing our hotel; we can't wait to welcome you back for another great stay!Sincerely, Management

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• User:frank d

  Trip type: Family

  Ok

  28 Apr 2025

  Mrs Patrice who works the breakfast is awesome. Our 1st night was horrible. Front desk relocated us the remaining days. Our stay after changing rooms was good. Note, there’s no management or maintenance staff on weekends so keep that in mind. Also management NEVER reached out as promised. That was 4/11. It’s now 4/29 Mason Piediscalzo, Owner at Home2 Suites by Hilton Harvey New Orleans Westbank, responded to this review Dear valued guest, Thank you for your feedback. We’re very glad to hear Mrs. Patrice made a positive impression—she truly is a valued part of our team. While we’re happy your stay improved after the room change, we understand your frustration regarding the lack of follow-up and the limited weekend staffing. Your comments have been shared with our team, and we appreciate you bringing this to our attention. We regret that the communication you were promised did not take place, and we’ll be reviewing how we can better follow through moving forward.Sincerely,Management

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• User:Bruce H

  Trip type: Business

  Southern Hospitality

  30 Sept 2024

  The rooms were in immaculate condition and very comfortable. John had awesome customer service and very professional. Thanks John for your warm welcome. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. Mason Piediscalzo, Owner at Home2 Suites by Hilton Harvey New Orleans Westbank, responded to this review Dear valued guest, We love hearing about your fantastic experience! 🎉 It sounds like John really rolled out the red carpet with that Southern hospitality—he’s truly one of a kind! We’re thrilled the room was spotless, cozy, and that breakfast hit the spot each morning. And isn’t the location just perfect for exploring all the local gems? 😍 We hope to see you again soon for more great stays and delicious breakfasts!Safe travels,Management

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