Homewood Suites New Orleans

Recent Reviews: 2265

• User:Teresa W

  Trip type: Family

  100%

  04 Jun 2026

  I can't say enough good accolades about the staff at Homewood Suites by Hilton. One staff member went way beyond the call of duty. That staff member was Jakeiera. She guided us through the phone because our GPS was not working right and it was our first time coming to New Orleans. She even came outside to assist us with parking since it was difficult for beginners. Even when we obtained our room she checked on us more than once. I told people in the registering room how much she assisted us. The other staff member was Kevana , she was outstanding too. They were kind, considerate, professional and displayed 100% strong work ethic. We ended up staying 3 nights instead of one. Teresa Walker Florida

  Read more

• User:Cherish A

  Trip type: Family

  We will be back!!!

  02 Jun 2026

  The room was spacious and had all the amenities and toiletries needed. Very close to Bourbon Street and Amtrak. Great brekky too!!! TANYA DAVIS, Owner at Homewood Suites by Hilton New Orleans, responded to this review Dear Cherish,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

• User:Roam63775812191

  Trip type: Business

  Friendly staff. Comfortable room. Great location.

  28 May 2026

  Friendly staff. Comfortable room. Great location. Highly recommend for anyone visiting for business or play.

• User:B2581YCmikem

  Trip type: Family

  Never Again!!

  24 May 2026

  When we arrived at our room, we checked the room thoroughly for any issues. We found the kitchen sink leaking underneath and reported it immediately. They said they would have maintenance come up and repair it. We also found that there were no hooks in the bathroom to hang our towels while showering - there was a wall bracket for a hook, but no hook; and the back of the door had holes where a bracket usually is, but no hook. The shower rod was loose and already hanging, so we couldn't hang our towel at the far end of the rod while showering in fear the rod would fall off. It was really inconvenient to get out of the shower dripping wet and walk into the other area of the bathroom to get a towel to dry off. The bathroom sink hot water handle was extremely loose and we had to fiddle with it each time we used it to get it to shut off. And, both TVs had an annoying beeping sound every 2-3 minutes which made it unpleasant to watch. After confronting the front desk with these issues, we were told maintenance would come repair them the next day while we were out of the hotel (we were gone for a total of 8 hours). When we returned, nothing had been addressed. We told the evening front desk person that nothing was repaired, and she put in another work order. Third day, still nothing...The second day we wanted to go to the pool at 9:00 am when it opened, just to find out that the pool was closed due to water issues and wouldn't open until sometime later that day. We went to the pool on the third day, it was open but the water clarity was pretty murky - you couldn't even see the bottom of the pool in the shallow end. When we checked out, it voiced my concerns about not having anything fixed during our stay, and the front desk person said she was sorry because the maintenance request was issued. I asked if she would issue some compensation and she told me she couldn't do anything except put some extra points on my Hilton Awards... that didn't happen either.This hotel allows dogs, and two mornings in a row there was a dog on our floor barking and whining starting at 6:00 am. The only reason this review got at least one star is for the breakfast bar... food (and coffee) were good, and the breakfast staff were cordial and accommodating.Even though I am a Hilton Awards customer, I will not stay at this particular Homewood Suites at 901 Poydras Ave. again. Hilton usually does a great job, but this hotel is a big FAIL. TANYA DAVIS, Owner at Homewood Suites by Hilton New Orleans, responded to this review Dear Mike,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Tanya

  Read more

• User:Melissa b

  Trip type: Couples

  Kind people are my kind of people

  18 May 2026

  We booked this hotel because the friendliness of the front desk operator. I booked a room at another hotel and reservations were cancelled because I was unable to check in early. I called Homewood tired and unable to make the 3 hour trip home. The operator gave me all cost involved in early check and assured me that I could get there valet would take care of parking. I rested and even enjoyed the city’s vibrant nightlife. I headed home thankful for the kindness I was shown when I needed it most. TANYA DAVIS, Owner at Homewood Suites by Hilton New Orleans, responded to this review Dear Melissa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tanya

  Read more