Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel

Recent Reviews: 754

• User:janelleprado

  Trip type: Couples

  I was worried about the hotel based on some reviews, but im glad we stayed here.

  05 May 2026

  We had a really good stay here, I was really nervous because of the reviews I had read and almost backed out, but I am so glad I didn’t. We arrived early because we had to check out of our other hotel at 11 and the bell man took our suitcases and stored them for us and pointed us in the right direction to grab brunch on magazine Street. The lady working the front desk was so sweet. I had asked, if possible to be in a quieter room, she was more than happy to help us with that. She had mentioned the Wi-Fi might be spotty which I appreciated, but I still chose quiet over Wi-Fi reception since there was a two hour time difference between SF and New Orleans Orleans, we also had no issue with the Wi-Fi. The rooms were large and spacious in the shower was extremely hot and the water pressure was good. The pillows were a tiny bit soft, since I like firm pillows, but it didn’t ruin our sleep. This was within walking distance to so many beautiful homes, and there was a liquor store where we could buy water and sodas and alcohol and food right across the street. It got a little sketchy with the homeless late at night but we never felt unsafe. We would definitely come back again. The lobby and bar area were so unique and pretty, it was a vibe, we will have to get a drink down there next time. General Manager, Guest Services / Front Office at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, responded to this review What a pleasure to read your review, Janelle! It is wonderful to know your visit to Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel left you feeling glad you made the choice to stay with us, especially after some initial hesitation. Our team members always hope to offer a warm welcome and helpful service, so your kind words about your early arrival, your experience with the bellman, and the thoughtful assistance at the front desk truly mean a lot.We are pleased that your room provided the quiet and comfort you needed, and that you enjoyed the larger layout and relaxing shower. Thank you for sharing your feedback on the pillows as well—guest preferences are always important for us to keep in mind. It is great to know you enjoyed the neighborhood and found exploring Magazine Street and the surrounding area convenient.Thank you again for taking the time to share such thoughtful details about your stay. We look forward to welcoming you back on your next New Orleans visit, and would love for you to enjoy a drink at the bar next time!

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• User:Amanda C

  Trip type: Family

  Frustrating experience

  14 Apr 2026

  The stay at Hotel Tonnelle in New Orleans was very disappointing and frustrating. The room and the hotel property were nice, but that doesn't make up for the terrible service. When we arrived in the evening we asked valet and the front desk if valet was 24/7. We were told yes. We told valet that we will be leaving early in the morning for the airport and we needed our car at 2:00 am. The gentleman at the valet said that was no problem. He said he would pass along the information to the night valet. We booked a room for 4 people but everything was set up in the room for only 2 guest. We had to wait a while for someone to bring enough towels for all of us and bedding to make up the couch bed. We sent the message on our phone to valet at 2:00 am for our car. Valet never replied so we left the room with our luggage and went downstairs. The lady working at night was very nice. We told her we sent something to valet for our car but never heard anything. She radioed for valet multiple times and no response. She called a manager for valet, he showed up and was unable to get into the lock where the keys were kept. He tired for over 45 min to try and get into the lock with the keys. We did appreciate that. The lady working the front desk had the night security guard make 2 rounds on the property looking for the valet attendant. It was almost 3:00 am at this point. We had just called for an Uber to pick up our daughter at the hotel so she wouldn't miss her flight back to school. After one hour of waiting for valet to show up, he finally did. We didn't get up at 1:00am only to leave the hotel at 3:00 am because the night valet decided to walk away and not answer his walkie. No apology was ever given from the night valet. We almost missed our flights due to him disappearing. I do appreciate the efforts from the lady at the front desk, the valet manager and the security guard. I emailed the manager of the property explaining our frustrations. She replied back to my first email. I emailed her back again and nothing. She completely ignored my second email. I will never book with this hotel again. If you're thinking of using valet at this hotel, think again if you need your car early in the morning. General Manager, Guest Services / Front Office at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, responded to this review Thank you for taking the time to share this detailed account of your visit, Amanda. We are sorry your experience was so frustrating, particularly regarding the service you received from our valet team during such an important time of your trip. Waiting so long for your vehicle, especially so early in the morning and with flights on the line, is unacceptable. Our Guest Relations and valet teams will be reviewing what happened to understand exactly where things broke down, including the lack of communication and the unaddressed follow-up to your email.While it is good to know our front desk and security team members tried to assist, we understand their efforts did not change the outcome of your morning. We are truly disappointed to have left you with this impression, and we appreciate you making us aware of these failures. Your feedback is deeply valued, and we are grateful for the chance to improve.

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• User:Culture68473538612

  Trip type: Couples

  Good but not great stay

  11 Apr 2026

  Pros:- very friendly staff- decent breakfast menu (not included in rate)- located right next to a Hop on Hop Off bus tour stop and streetcar stop- walkable to restaurants and attractions - 20min drive from the airport - quiet area- fully updated and well decorated- we had a king standard room and it was big. Plenty of space.Cons:- WiFi was terrible- hotel bed sheets did not properly fit the bed. The fitted sheet kept popping off.- the tv would randomly stop responding to the remote- the shower had poor water pressure and the shower door wasn’t properly installed and scraped the floor everytime you opened and closed it- bed and pillows were just ok General Manager, Guest Services / Front Office at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, responded to this review We appreciate you sharing your detailed thoughts with us, Culture68473538612. It's encouraging to know our team’s hospitality and the location made a positive impact, and that your guest room provided the space you needed. We are sorry that certain aspects of your guest room experience, including the WiFi and some maintenance concerns, missed the mark for you.Your comments have been shared with our housekeeping and engineering teams so they can address the specific areas you mentioned. Thank you again for choosing Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel. We hope to provide a more comfortable experience on your next visit.

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• User:Dharmabum87

  Trip type: Business

  Everything a little off

  19 Mar 2026

  From the time I got to this hotel, everything was a little off. I arrived around 6pm and the feel of the checking was like a Hampton Inn. The agent was nice but not the typical professionalism of a big chain. The most odd thing was she handed me a brown paper bag with two generic water bottles in it and said it was a thank you for my Marriott Bonvoy allegiance. Literally fifty cents of water. The room was spacious but again just a bit off. The toilet was set crooked (meaning not at a right angle to the wall). The sink faucet had handles installed backwards. The shower door’s water strip was coming off so door didn’t shut properly. The lighting in the room is poor at full strength but there was a bulb out in one of the three lamps. Also the deadbolt was broken which the person who brought me a new bulb confirmed. On the plus side, the bed was comfortable and it’s pretty quiet. And location is good. General Manager, Guest Services / Front Office at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, responded to this review Thank you for sharing your experience with us, Dharmabum87. We appreciate that you took the time to provide such detailed feedback about your visit, both the positives and the areas where your stay did not feel quite right.While we are glad to hear your bed was comfortable and you appreciated the quiet of your room as well as our location, we are genuinely sorry that the overall experience fell short of your expectations. The conditions you described in your guest room, such as the lighting, fixtures, and maintenance issues, are certainly not what we aim to provide, and we have shared your observations with our housekeeping and engineering teams to ensure these matters are addressed. We also want you to know we are reviewing your comments about the welcome amenity and the arrival experience with our Guest Relations team.Thank you once again for bringing these details to our attention. Your feedback will help us improve future stays for you and other guests.

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• User:Gina P

  Trip type: Business

  Lovely hotel in great location with an AMAZING staff

  12 Feb 2026

  Lovely hotel in great location with an AMAZING staff. Special shout out to Latasha Whyte the director of housekeeping!! I left my computer behind and she got it back to me via fed ex THE NEXT DAY!! She knew how desperately I needed it back and she took care of business. General Manager, Guest Services / Front Office at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel, responded to this review Thank you so much for your wonderful feedback! We’re thrilled you enjoyed your stay at Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel and appreciated our fantastic location. Our team is delighted to know Latasha made such a positive difference during your visit. We hope to welcome you back soon.

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