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Maison Saint Charles By Hotel Rl

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Maison Saint Charles By Hotel Rl

locationGarden District, New Orleans - LA

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About Maison Saint Charles By Hotel RlAbout Maison Saint Charles By Hotel Rl

Location

This hotel lies along St. Charles Avenue in the historical Garden District of New Orleans. It is just a few minutes walk to the famous French Quarter, links to the transport network and a diversity of bars and cafés such as La Madeleine bakery.

Facility

The hotel has a lifts and features 130 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Other services include a 24-hour security service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. All kitchenettes come with a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Bathrooms with wheelchair access can also be booked. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, aerobics, a spa and a sauna.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Maison Saint Charles By Hotel Rl Amenities at Maison Saint Charles By Hotel Rl

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Foyer

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

1.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

419

Very Good

423

Average

257

Poor

173

Terrible

179

Recent Reviews: 1451

  • User:Charise R

    Trip type: Family

    Really reaearch

    rating16 May 2026

    Hotel doesn’t look like hotel thats portrayed in website pictures. But rooms were good and the place was old and quaint Customer Service, Other at Maison Saint Charles Hotel And Suites, responded to this review Hello!Thank you for sharing your feedback. We appreciate your honest observations and we are glad to hear that you enjoyed the room and found the property's character charming and quaint.We understand that the appearance of the hotel may not have fully matched your expectations based on the website photos. We continually review our online content to ensure it accurately represents the guest experience, and your comments are valuable in helping us do so.Thank you again for staying with us. We hope to have the opportunity to welcome you back in the future.Warm regards,The Maison Saint Charles team

  • User:Jessica T

    Trip type: Couples

    Horrible Experience with Suite!

    rating08 May 2026

    I booked the executive suite at Maison St Charles to get ready for my wedding and my experience was horrible! I was placed in the wrong/smaller suite from what I booked, and stated this the night I checked in and was told nothing could be done until the next day. I was gaslit into believing I was in the correct suite already and it was blamed on booking.com. Later when checking online photos and description from booking.com and their website I saw this was inaccurate. Both stated there are two bathrooms for both and there wasn’t, and the suite I booked originally is no longer on their website, and it looks completely different on both website. Next day same response from the lobby and nothing was done. Two days later they stated the suite shouldn’t have been on booking.com and wasn’t available. A few hours later they wanted to place us in the other suite. So this shows me the room was avaliable!!! I am stuck in the middle as a customer and nothing is being done to financial compensate the room difference. We paid for a premium suite we are not staying in! My family and I tried to address my suite mix up with management multiple times and have yet to hear anything from the manager. Instead he is dodging and has his workers addressing this matter. Please be weary when trying to book there is no accountable and responsible for when mistakes are made! I understand mistakes happen but nothing is being done to fix it! Customer Service, Other at Maison Saint Charles Hotel And Suites, responded to this review Hello Jessica!Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially during such an important occasion.We regret that your suite accommodations and the communication surrounding your reservation did not meet expectations.Please allow us the opportunity to investigate what happened regarding the suite assignment, booking details, and the concerns you raised with our team. We truly understand your concerns and we appreciate you bringing these matters to our attention.Your feedback is valuable and it will help us address these issues internally to improve both our service and communication moving forward.Warm regards,The Maison Saint Charles team

  • User:bobe984

    Trip type: Family

    A bit disappointed

    rating03 May 2026

    When my son and I checked in after a long and early morning flight we wanted to take a brief rest before dinner.When my son pulled back the spread there was a large brown stain on the sheets. We asked for it to changed and they sent someone almost 3 hours later.I went to put the bath mat over it and it also had brown stains.The beds were comfortable but high and the small reading lamp was a few inches below the bed - so much for reading!On the second night we had to call security due to a large number of kids having a loud party in the courtyard below us at 3:30 am!In spite of leaving tips on both pillows every morning we returned after touring and one bed was made up the other had everything piled up on the chair!Also when I got in the shower the soap dispenser was totally empty and the bath mat had not been replaced.Overall very poor house keeping!The whole time that we were there a broken and damaged luggage cart was parked by the 3rd floor elevator.The room was otherwise clean but the property is "tired" and in need of a makeover.It was in a good location and Mr. Ed's restaurant next door was very good!When I returned home I called and spoke with the manager who seemed concerned but busy and he promised to call me back. It's been a week and he hasn't called back. I will not be staying here again. Customer Service, Other at Maison Saint Charles Hotel And Suites, responded to this review Hello!Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations, especially after your long journey.We understand your concern about the housekeeping including the condition of the linens, bath mat, the room servicing, and the soap dispenser. We also regret the respond to your request and the disturbance caused by unwanted sounds late at night. We understand how this must have been and we apologize for the inconvenience caused.Your comments regarding the condition of the property and maintenance concerns have also been noted and it will be shared with the team for review and improvement.We do appreciate your positive remarks about the comfort of the beds, our location, and your experience at Mr. Ed’s restaurant. We are grateful for your honest feedback as it helps us identify areas where we must do better.Thank you again for bringing these matters to our attention.Warm regards,The Maison Saint Charles team

  • User:SUSAN S F

    Trip type: Friends getaway

    Room block for wedding

    rating23 Apr 2026

    We had a room block for a local wedding. It was a pleasure doing business with this establishment. All went well, beds were comfortable and it served its purpose as well as going above and beyond. It kept people out of the quarter and CBD during French Quarter fest weekend yet close enough if they wanted to attend. The garden district is beautiful and quieter than the other chaos. Customer Service, Other at Maison Saint Charles Hotel And Suites, responded to this review Hello Susan,Thank you for your wonderful review! We’re delighted to hear that your room block experience for the wedding went smoothly and that our team could contribute positively to such a special occasion.It’s great to know that you and your group enjoyed the comfort of the rooms and found our location to be the perfect balance, close to the festivities yet offering a quieter retreat in the Garden District.We truly appreciate you choosing to stay with us during such a busy weekend, and we hope to have the pleasure of welcoming you and your guests again in the future!Warm regards,The Maison Saint Charles team

  • User:Blair J

    Trip type: Friends getaway

    Find somewhere else

    rating19 Apr 2026

    We just got back from staying here and I would not recommend. We had 6 rooms booked amongst friends and majority of us had issues with check in, the room needing repairs, no a/c, etc. It is very old, the bathrooms aren’t in the best shape and the rails on the second floor are a hazard. Everything seems to be falling apart. The manager, Brett was terrible to deal with and gave us attitude the whole time. The receptionists’ were very polite, but unfortunately the manager ruined it for us. Customer Service, Other at Maison Saint Charles Hotel And Suites, responded to this review Hello!Thank you for taking the time to share your feedback. We’re very sorry to hear about the concerns you and your group experienced during your stay.We sincerely apologize for the condition of the rooms, air conditioning, and any areas that felt unsafe. Please be assured that your comments have been taken seriously and it will be reviewed with our team to review and address these matters promptly.While we’re pleased to hear that our reception team made a positive impression, we regret that your overall experience did not meet your expectations.We truly appreciate you bringing these to our attention, and we hope to have the opportunity to restore your confidence in the future.Warm regards,The Maison Saint Charles team

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