Moxy New Orleans Downtown/French Quarter Area

Recent Reviews: 464

• User:Michelle L

  Trip type: Couples

  HORRIBLE!!! We booked three rooms. One wasn’t cleaned, no a/c in other- horrible customer service- AVOID /DISGUSTING

  27 Jun 2026

  HORRIBLE!!! One room wasn’t even cleaned, no a/c in other General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Michelle, we are truly sorry for the experience you described. The conditions in your guest rooms and the service from our team members clearly did not meet the standard we set for ourselves. Our housekeeping and engineering teams will be reviewing your comments so we can address these issues directly. Thank you for bringing this to our attention.

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• User:Helen A

  Trip type: Business

  Never staying at a Moxy again!

  11 Apr 2026

  I am currently sitting in the lobby at check in time and being told that my room is not ready and they don’t have any idea when it will be. This is highly unacceptable! General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Helen, we are genuinely sorry for the experience you are having with your guest room not being ready at check-in time. Waiting without any clear updates is incredibly frustrating, and this is not how we want anyone to feel at our hotel. Our Guest Relations team is aware of your situation and will do all they can to assist and communicate as soon as possible. We appreciate you sharing your experience so we can work to do better.

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• User:Michelle C

  Trip type: Couples

  Terrible experience

  12 Feb 2026

  Arrived after a 10 hour Amtrak journey to be told they had given our room away, leaving travellers in the lurch like that is not okay. 19.30 pm and we were sat in the lobby in the middle of Mardi Gras trying to find alternative accommodation General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Michelle, thank you for sharing your experience. We’re sorry your visit didn’t meet expectations and understand how disappointing it must have been to arrive after a long journey and face unexpected challenges. Your comments have been shared with our team so we can work on improving our service.

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• User:Lisa J

  Trip type: Couples

  Avoid - terrible service and unresolved incorrect charge

  18 Jan 2026

  Avoid – terrible after-service and unresolved incorrect chargeOur stay itself is completely overshadowed by what has happened afterwards. We stayed at Moxy Hotel New Orleans in October and checked out on 3/11. At checkout, we were clearly told by the reception desk that there was nothing to pay and our account was settled.Despite this, the hotel later incorrectly charged my card. Since then, I have been chasing a refund with absolutely no resolution. Both the hotel and Marriott customer services have been shocking — slow to respond, dismissive, and completely unwilling to take ownership of their own mistake.This is not a small issue. Taking money you are not owed and then refusing to fix it is unacceptable. months later and various calls and email , the charge is still unresolved, and I’ve been left wasting my time repeatedly following up.I would strongly advise others to be very cautious. If something goes wrong, do not expect this hotel or Marriott to step up and resolve it. Based on this experience alone, I would never stay here again. General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Lisa, thank you for sharing your concerns. We’re sorry to hear about the frustration and inconvenience you experienced after your stay. Your comments have been shared with our team to help us address these issues. We truly appreciate you taking the time to let us know about your experience.

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• User:Janet P

  Trip type: Couples

  Just Not Us

  17 Jan 2026

  Our original room was literally smaller than my Freshman dorm room in the 80s! The room was clean, but you just couldn’t move. There’s no closet or drawers of any kind. If you even want to unpack your bag, you are given 4 wood hangers with a leather strap to hang on wood pegs across one way like your dryer was broken ??. Our heat went out on the 2nd day so we got moved to an upgraded room with king bed. Definitely much better! Twice as much room even with the bigger bed. The showers were great in both rooms. The staff were very friendly and accommodating. We personally would not stay at a Moxy again. Just not us. General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Janet, thank you for sharing your thoughts about your stay. We’re glad to hear you found our team welcoming and enjoyed the showers in both rooms. We appreciate your feedback about the room design and amenities, as it helps us improve. Your comments will be shared with our team to ensure an even better experience for future guests.

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