Quality Inn New Orleans I-10 East

Recent Reviews: 433

• User:U6343OLerinm

  Trip type: Family

  Stay elsewhere

  13 Jun 2026

  Upon arrival, there was a lady in the lobby yelling and cussing at the gentleman behind the desk. Being very disrespectful and derogatory. Threatened to”blow this place up”. We went outside to escape this distraction and talked about calling the police. She finally left and the gentleman behind the desk said she is known to them. After getting to our rooms they were below average. There was a bug on a bed. The curtains had a wet, red substance on them and the lights didn’t work. We complained and were offered new rooms. However, the rooms offered had water standing on the floor and no lights that worked. It was then we decided to check out. We were told we would have to call Choice Hotels to get a refund. Choice wouldn’t give our money back but did file a complaint. I have emailed the manager to the property and awaiting a response. Guest Relations Manager, Other at Quality Inn, responded to this review Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear about the extremely distressing experience you encountered upon arrival, as well as the condition of the rooms you were shown afterward.We sincerely apologize that your visit began with a disruptive situation in the lobby. We understand how unsettling it must have been to witness behavior that made you feel uncomfortable, and we regret that this impacted your first impression of the property.We are also very concerned to hear about the condition of the rooms you were provided, including cleanliness issues, maintenance concerns, and lighting problems. This is not the standard of safety, cleanliness, or comfort that we expect to provide for any guest, and we truly regret that your experience fell so far below acceptable levels.We understand your disappointment with the room replacements offered and the continued issues you encountered. Having multiple rooms fail to meet expectations is unacceptable, and we are sorry for the frustration and inconvenience this caused, especially after travel and check-in.Your feedback is taken very seriously, as it highlights significant concerns that require immediate attention in both property management and quality control. We appreciate you bringing these matters forward, as they are essential in helping address and correct the issues you experienced.Thank you again for sharing your experience, and we sincerely regret that your stay did not reflect the level of comfort and reliability you deserved.

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• User:raymondgonzales1978

  Trip type: Solo travel

  Affordable, Safe and Clean

  16 Aug 2024

  Quality Inn New Orleans I-10 East is affordable, clean, and safe. This is exactly what I needed when driving and looking for a place to sleep in New Orleans. The check-in staff was very nice and welcoming. I had an issue with my first room, where the air conditioning didn’t work properly, but the front desk accommodated my needs and gave me a room next to it. The rooms are clean and have a microwave and fridge, which made it convenient for snacks and drinks. There's also complimentary Wi-Fi and a TV for entertainment. The parking is gated, and the area feels secure. I appreciated the peace of mind knowing my car was safe overnight. There is a pool that seemed nice, but I didn’t have a chance to use it. I would definitely stay here again, especially for the value and service provided. Guest Relations Manager, Other at Quality Inn, responded to this review Hi raymondgonzales1978, Thank you for taking the time to share your experience at Quality Inn New Orleans I-10 East. We’re delighted to hear that you found our hotel to be affordable, clean, and safe—exactly what you needed during your travels. It’s great to know that our welcoming staff was able to assist you quickly with the room issue, ensuring you had a comfortable stay. We’re glad you appreciated the amenities in your room, including the microwave, fridge, Wi-Fi, and TV, as well as the secure gated parking.While it sounds like you didn’t get to enjoy the pool this time, we hope you’ll have the opportunity to relax by it on your next visit. We truly value your feedback and are thrilled to hear that you would stay with us again. We look forward to welcoming you back on your next trip to New Orleans!

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• User:rdmiller_pcj

  Trip type: Family

  They broke their promise and let us down .

  09 May 2024

  We were sent here by Delta Airlines because , due to equipment failure , their flight was cancelled . We needed to return to the airport by 7:00 AM the next day . We were assured the Quality Inn 5:00AM shuttle would get us there on time . When we checked in we were assured by the front desk there would be no problem . They wrote our name on the list . We got up in time to be in the lobby by 4:50 AM . The 7 passenger bus already had 7 passengers . .4 of us were left . The only hotel rep there told us to “ catch a cab “ Fortunately two of the incredibly nice passengers already on board saw our predicament and gave up their seats so we made it on time ( barely ) . Surly for an airport hotel nothing could be more important . Guest Relations Manager, Other at Quality Inn, responded to this review Dear rdmiller_pcj, I want to express my sincerest apologies for the inconvenience and frustration you experienced with our shuttle service during your recent stay with us. I am deeply sorry to hear that you encountered difficulties with our shuttle service and that you were left in a predicament on the morning of your departure. Providing reliable transportation to and from the airport is a top priority for us, and it is disheartening to learn that we fell short of your expectations in this regard.We will address comments with our shuttle service team to ensure that immediate action is taken to prevent similar occurrences in the future. Your experience does not reflect the high standards of service we aim to provide, and we are committed to making the necessary improvements to regain your trust.Once again, I apologize for the inconvenience and frustration this situation caused, and I appreciate your patience and understanding. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

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• User:debmac66

  Trip type: Couples

  Splurge on something nicer

  18 Nov 2022

  This really is a case of too good to be true. Managed to get a room in New Orleans for a good deal - we thought - and at a Quality Inn! Ok, the hotel has rebranded it looks like, and is in the middle of renovations. But - found our room. Whatever they used for either cleaning or to deodorize was nasty - perfumey incense or something not expected in a Quality Inn brand, I needed to hold a coffee pod to my nose for a few hours. There were no towels in our room, so I called the front desk, and was told to go to the office to get them. There was a couple of long black hairs in one of the clean(?) bath towels. There was only coffee for one in the room, and no one added more the next couple of days we were there. The bed was ok, pillows super squishy and not very comfortable. The door to the room had major gaps between the bottom, and the lock never did close quite right. It got chilly at night, and there was a draft. We had to use some of our bags and coats to block the wind. The room was not done up the second day - staff walked by the room peeking in the windows, and never knocked to see if we needed new towels or coffee. The breakfast - the first morning, there were no more eggs, and the waffle batter dispenser was empty. Asked for more eggs, and some were made. Asked for waffle batter, and we were made 2 waffles which was nice. The second morning, we asked for more eggs as there were none again, and we were told they weren’t going to make any more eggs so they could be thrown out like the day before. No fruit cups in the fridge, and the only fresh fruit available were bananas. Barely any yogurt either. The waffle batter dispenser was full and available tho. The third day, we just made our own breakfast. Definitely do not recommend. There were also a couple of larger size bugs in the bathroom and sink area. Guest Relations Manager, Other at Quality Inn, responded to this review Dear debmac66, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

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• User:792madisonp

  Trip type:

  Homeless Shelter

  27 Feb 2022

  I booked the room a month prior but when I got there the whole parking lot was blocked off. A security guard came up to us and said the hotel was being used as a homeless shelter- didn't specify if it was run by a charity or state department- so I would have to find a room somewhere else. He also explained several other people had rooms booked. The front desk phone is disconnected so I had no way of contacting anyone else in charge of this situation. There was no communication by the hotel to inform me (or anyone else) of the change, they kept the charges for the stay, and the night ended with trying to find another hotel room right before Mardi Gras. I can't find anything else in the news, charity blogs, or state department websites that explain why this happened without refunding hotel guests or blocking out dates so they couldn't make reservations. Guest Relations Manager, Other at Quality Inn, responded to this review Dear 792madisonp, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve especially with the condition of the hotel. We have addressed your comments with the appropriate departments to ensure we use your feedback to improve our operations. We hope you allow us another opportunity to exceed your expectations on your next trip to the area.

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