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St Charles Coach House, Ascend Hotel Collection

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St Charles Coach House, Ascend Hotel Collection

locationDowntown, New Orleans - LA

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About St Charles Coach House, Ascend Hotel CollectionAbout St Charles Coach House, Ascend Hotel Collection

Location

This hotel welcomes guests in New Orleans.

Facility

The hotel has a lift and features 44 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a transfer service, room service, an alarm call service and a laundry service. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a games console, a plug adapter, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, horse riding, a gym, a spa and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. Breakfast, lunch and dinner are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at St Charles Coach House, Ascend Hotel Collection Amenities at St Charles Coach House, Ascend Hotel Collection

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Gym

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      Horse Riding

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      Jacuzzi

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

599

Very Good

185

Average

46

Poor

23

Terrible

21

Recent Reviews: 874

  • User:7ifgabl7q5

    Trip type:

    Great Stay

    rating16 Jun 2026

    St. Charles coach house has a great parking option, and close proximity to the streetcar. The coffee was good.

  • User:Janet O

    Trip type: Couples

    St Charles Coach House is a small boutique hotel

    rating09 Jun 2026

    The St Charles Coach House is a small boutique hotel located in the Garden District of NOLA. We were delighted with our large room. It was uniquely decorated and had a shared balcony to the St Charles Street. The bed, chairs and couch were comfortable. There is free parking and the streetcar stops right outside the hotel. The staff were friendly. Geoffrey Taylor, General Manager at St Charles Coach House, an Ascend Collection Hotel, responded to this review Thank you for taking the time to share your experience. We are delighted you enjoyed your stay at St. Charles Coach House and appreciated our unique boutique atmosphere in the heart of the Garden District.It is wonderful to hear that you found your room spacious, comfortable, and full of character. Our balcony rooms overlooking St. Charles Avenue are among our guests' favorites, offering a front-row seat to one of New Orleans' most iconic streets. We are also pleased that you enjoyed the convenience of our complimentary gated parking and the streetcar stop located right outside our front door, making it easy to explore everything the city has to offer.Most importantly, thank you for recognizing our team. Providing friendly, genuine hospitality is something we take great pride in, and we will be sure to share your kind comments with our staff.We appreciate your support and look forward to welcoming you back to the Garden District on your next visit to New Orleans.

  • User:rbenja421569

    Trip type:

    Coach House review

    rating08 Jun 2026

    I just wish the wash clothes were more cleaner! Overall! The staff was great! And if I book again I’ll just bring my own towels so it’s cool Geoffrey Taylor, General Manager at St Charles Coach House, an Ascend Collection Hotel, responded to this review Thank you for sharing your feedback. We are pleased to hear that you found our staff to be great and that you enjoyed your overall stay.We do want to assure you that all towels and washcloths are professionally laundered and inspected before being placed in guest rooms. While our linens are thoroughly cleaned between every stay, we understand that occasional discoloration or wear can sometimes give the appearance that an item is not as fresh as it should be. We apologize if any washcloth did not meet your expectations and appreciate you bringing this to our attention so we can review it with our housekeeping team.Thank you again for your comments and for recognizing our staff. We hope to have the opportunity to welcome you back for an even better experience in the future.

  • User:Helen D

    Trip type: Family

    Best place to stay on St. Charles Avenue

    rating08 Jun 2026

    I can't say enough positive things about this hotel. We've been staying there every time we visit New Orleans for 5 years now (almost twice a year). It's a great location, clean and comfortable, but it's the staff that really makes this place. All the staff is great but a special shout out to the lovely ladies who keep everything clean. The balcony rooms are worth the extra money. Geoffrey Taylor, General Manager at St Charles Coach House, an Ascend Collection Hotel, responded to this review Thank you for your incredibly kind review and, even more importantly, for your loyalty over the past five years. Knowing that you have chosen St. Charles Coach House for your New Orleans visits year after year is one of the highest compliments we can receive.We are delighted that you continue to enjoy our location on St. Charles Avenue, our comfortable accommodations, and the unique charm of our property. We especially appreciate your recognition of our team. Your special shout-out to our housekeeping staff means a great deal, as they work hard every day behind the scenes to ensure our hotel remains clean, welcoming, and comfortable for every guest. We will be sure to share your kind words with them.We are also happy to hear you enjoy our balcony rooms. There is nothing quite like relaxing on the balcony and taking in the sights and sounds of historic St. Charles Avenue.Thank you again for your continued support. We look forward to welcoming you back for many more visits to New Orleans in the years ahead.

  • User:Abigail L

    Trip type: Family

    Priced Right with the right amount of amenities

    rating07 Jun 2026

    This place is clean, well decorated and a great location. The beds have loads of pillows, great blankets and plenty of room. The room is decorated well, clean and had a couch as well as two queen beds. Parking onsite. Absorbent thick towels. Very tall shower head with great water pressure and loads of hot water. Shower gel, shampoo, and conditioner supplied that smells great. Q-tips, lotion and cottonballs provided. Ear plugs provided in the lobby if you have someone who snores with you. Full length mirror, TV and cold AC. Friendly staff that are quick to help. I am very pleased we book our stay here. They have added so many small but significant details to make our stay great. The beds weren’t as soft as I would like but everything else was spot on! Stay here for sure! Geoffrey Taylor, General Manager at St Charles Coach House, an Ascend Collection Hotel, responded to this review Thank you for such a detailed and thoughtful review. We are thrilled to hear how much you enjoyed your stay and appreciated the many little touches our team has put in place to make our guests feel comfortable and at home.From our spacious rooms and complimentary parking to our premium bath amenities, fluffy towels, cold air conditioning, and helpful staff, it is wonderful to know that so many aspects of your stay exceeded your expectations. We especially appreciate you recognizing the small details, as those are often the things that make a stay memorable.We also appreciate your feedback regarding the mattress comfort. While we understand that mattress preferences vary from guest to guest, we do offer mattress pads upon request for guests who prefer a softer sleeping surface. We would have been happy to provide one during your stay had we known.Thank you again for your recommendation and kind words. We are delighted that you chose to stay with us and look forward to welcoming you back to St. Charles Coach House on your next visit to New Orleans.

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