Ace Hotel New York

Recent Reviews: 2824

• User:jimcJ2690WM

  Trip type: Solo travel

  Always stay at the Ace

  03 Jun 2026

  The Ace on 29th street is my home away from home. I stay there every time I travel to New York City. The rooms are great and the whole set up is efficient. When I’m not working in my room I’m downstairs in the lobby. It’s also a great spot to invite friends to meet for drinks. Whenever I’m there Freddy at the front desk looks after me. He’s helpful, courteous and on the ball/clued up. Plus he’s got an awesome friendly smile.

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• User:Kevin V

  Trip type: Business

  Blown Away

  02 Jun 2026

  When I arrived, Trey informed me that I had been upgraded to one of the nicest rooms at the Ace Hotel. Having stayed a handful of times before, I was unsure what I would walk into when I got to the room. When I say this room was amazing. It was absolutely incredible. Spacious, great views, and one of the best features was that there was a Martin Acoustic Guitar right when I walked in the door on a guitar stand. As a guitar player, when I went back down to the front desk to ask if they had guitar picks so I could play, Trey pulled out an entire jar of them and let me pick out a couple. Room 911 was the room number and if you ever get the chance to stay in this room, you will not be disappointed. David Spillane, Owner at Ace Hotel New York, responded to this review Hello Kevin,Thank you for such an incredible review and for being a returning guest of Ace Hotel New York.I'm thrilled to hear that Trey helped make your arrival memorable with a room upgrade and that Loft exceeded your expectations. It's one of our most unique spaces, and I'm delighted that you were able to fully enjoy its spacious layout, views, and distinctive touches.As a fellow lover of music, it makes me especially happy to hear that the Martin acoustic guitar was such a highlight of your stay. The fact that Trey was able to find some guitar picks and help you make the most of the experience is exactly the kind of personalized hospitality we strive to provide. I'll be sure to share your kind words with him. I know he'll be grateful for the recognition.Thank you again for your continued support and for sharing your experience with future travelers. We look forward to welcoming you back for another unforgettable stay.DAVID SPILLANEDIRECTOR OF ROOMS & SAFETYACE HOTEL NEW YORK

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• User:Luke P

  Trip type: Family

  Ace hotel review

  31 May 2026

  Bed was super comfortable, beautiful view of the Empire State Building and Freddie is the man David Spillane, Owner at Ace Hotel New York, responded to this review Hello Luke,Thank you for the great review!We're thrilled to hear that you enjoyed a comfortable night's sleep and the beautiful views of the Empire State Building. There's nothing quite like waking up to one of New York City's most iconic landmarks.Most importantly, thank you for recognizing Freddie. We'll be sure to share your kind words with him. Team members like Freddie help create memorable experiences for our guests, and I'm certain he'll appreciate the shout-out.We appreciate your support and look forward to welcoming you back to Ace Hotel New York soon.DAVID SPILLANEDIRECTOR OF ROOMS & SAFETYACE HOTEL NEW YORK

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• User:Luke G

  Trip type: Business

  Freddy is gold.

  27 May 2026

  Freddy is the best. Took such great care of me. Got me into a great room with the best energy and made my trip. I come here a lot stay here a lot but I’ll be making this my go to David Spillane, Owner at Ace Hotel New York, responded to this review Hello Luke,Thank you for the fantastic review and for your continued loyalty to Ace Hotel New York.I was thrilled to read your comments about Freddy. Providing genuine hospitality and creating memorable experiences for our guests is what we strive for every day, and it sounds like Freddy delivered exactly that. I'll be sure to share your kind words with him, as recognition like this means a great deal to our team.It's especially rewarding to hear that Freddy helped make your trip memorable and that you're planning to make Ace your go-to hotel in New York. We truly appreciate your support and look forward to welcoming you back for many more stays to come.Warm Regards,DAVID SPILLANEDIRECTOR OF ROOMS & SAFETYACE HOTEL NEW YORK

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• User:Oded S

  Trip type: Business

  Excellent hotel

  24 May 2026

  I am a returning customer of the Ace hotel in NYC. Each time I am staying the staff is extremely friendly and helpful. Hotel location is ideal and the lobby is a great place to hang out at. I would like to recognize Vincenzo at the lobby bar He was friendly and helpful. Will be back for sure. David Spillane, Owner at Ace Hotel New York, responded to this review Hello Oded,Thank you for your wonderful review and for being a returning guest of Ace Hotel New York. There is no greater compliment than choosing to stay with us again, and we're thrilled to hear that each visit has been a positive one.I'm delighted that our team continues to make you feel welcome and that you enjoy our location and the atmosphere of the lobby. It is especially meaningful to hear that the lobby remains one of your favorite places to spend time while you're here.Thank you as well for recognizing Vincenzo. I'll be sure to share your kind words with him. Team members like Vincenzo help create the genuine hospitality experience we're known for, and I'm certain he will appreciate the recognition.We truly value your loyalty and look forward to welcoming you back for many more stays in the future.Warm Regards,DAVID SPILLANEDIRECTOR OF ROOMS & SAFETYACE HOTEL NEW YORK

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