Arlo Nomad

Recent Reviews: 2759

• User:pvtpyle69

  Trip type: Couples

  Avoid and make sure you don't get bunk beds

  10 Jun 2026

  I had an incredibly horrible experience with this hotel. I did book through "Hotel Tonight" but didn't see the language "the hotel will select the room type. Fine. I'm mean worst case scenario it would be two doubles beds right? BUNK BEDS. After even writing saying we were driving 4 hours for an even away from kids for my 50th birthday. I immediately went back down to the desk where I overheard that there were rooms available to others trying to check in, the manager says "I'm sorry we are sold out, I can't change it. I will let you cancel for no fee" you book d through a third party (like everyone else on the planet) and there is nothing we can do for you. Keep in mind these weren't just bunk beds, they were also about 4 and half feet long and I am 6'5". They also installed a tv where the footboard should be on top and bottom so my feet wouldn't fit through. The top bed railing was about to come off, very unsafe. There is nowhere to put bags, but there is a wardrobe. There is no furniture except a 2x2 piece of wood as a "desk" that had clear water stains all over. The bathroom was 50% of the room size. The door was frosted glass but had a o e foot gap at the top and bottom so there was no privacy. The room had one shade but the curtain was missing from the room. The valet was bumped up to $85 dollars instead of $75 dollars because my Jeep is considered an SUV. They also informed me that the street is closed n the morning so most likely the will have to meet me at the corner. The next morning, the manager tells me it's best to walk to the garage "On 33rd street." "Ok, so what part of 33rd street?""Oh it's just two blocks away and it's call GGM parking" "Ok, do you have an address? The valet ticket has none of this information."Finally she wrote the phone number on the ticket for me "just in case" At the end of the day it was $85 to park valet where ai had to carry luggage two blocks and get my own car. The kicker? Their sign said WEEKEND SPECIAL: $26 overnight parking. On top of getting the room between $300-$400 they added an Urban Fee of $40 for such luxuries as WiFi and a free yoga mat at a gym not really in the building. Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this review Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations.We would appreciate the opportunity to speak with you directly to better understand your experience, as several aspects of your review differ from the information documented during your stay. If you are open to it, we would be happy to arrange a phone call or continue the conversation via email at your convenience.Our goal is always to provide exceptional hospitality and resolve concerns in a thoughtful and transparent manner. We hope to connect with you and learn more about your perspective.

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• User:SHARP S

  Trip type: Family

  amazing experience

  10 Jun 2026

  I must say Jamilah at the front desk couldn’t be more amazing and friendly. She helped me with any questions I had and was very nice. Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this review Thank you for your kind words!We’re delighted to hear you had such an amazing experience with us. Providing warm, attentive service is what we strive for, and it’s wonderful to know that Jamilah made such a positive impression during your stay.I will be sure to share your recognition with her she’ll be thrilled to know her friendliness and willingness to help made your visit even more memorable.Thank you for choosing Arlo NoMad. We look forward to welcoming you back again soon!

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• User:eliasmonn

  Trip type: Solo travel

  Great weekend getaway

  07 Jun 2026

  Great views! Very friendly and helpful staff. Nice location for getting around Manhattan. 10/10 definitely recommend this hotel. The views from my room was good as well. (Essential queen room) Also sunset right on the street as I was getting back after getting some photos. The diner has good food. Can't go wrong with this hotel. Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this review Thank you so much for your wonderful review!We're thrilled to hear you had a great weekend getaway and enjoyed everything from the city views to our convenient location in the heart of Manhattan. It's especially great to know that your Essential Queen room exceeded your expectations and that you caught one of New York's beautiful sunsets on your way back to the hotel.We're also delighted that our team made you feel welcome and that you enjoyed a meal at the diner. Your kind words and recommendation mean a great deal to us.We truly appreciate you choosing Arlo NoMad and can't wait to welcome you back for another 10/10 stay!

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• User:ryanr547

  Trip type: Business

  Charged late checkout, staff didn't believe me when i told them this was a mistake

  06 Jun 2026

  About the service. Awful. I checked out and left the hotel at 8am (with all of my belongings). 24 hours later they charged me a late checkout fee ($75+taxes). When I called to explain that it was a mistake, their staff told me that their housekeeping reported being unable to enter the room at 1:45pm so I was charged a late checkout fee. I explained that I don't know whether that's true or if it was a mistake, but they refused to refund me saying sorry, we believe this note from housekeeping means you checked out late. What kind of hotel doesn't believe their customers when they call them to report an accounting mistake?About the hotel: Quality and vibe are fine. Rooms are very small. The curtains let in tons of light, it's tough to sleep into the morning past sunrise. Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this review Thank you for taking the time to share your feedback.We sincerely apologize for the frustration surrounding the late checkout charge. We have reached out to you directly via email to further discuss the matter and review the details of your stay in hopes of providing additional clarity.We value every guest's feedback and appreciate the opportunity to address concerns personally. Thank you again for bringing this to our attention, and we hope to connect with you soon.

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• User:Julio C

  Trip type: Couples

  Best service and best room with a view ever!

  05 Jun 2026

  My wife and I had the best experience at a hotel ever. Brit & Natasha at the front desk were so professionally exited to help us get the best accommodations for our anniversary celebration; a room with the best city view, a view to the Empire State Building. The room itself was very comfortable and pleasant for the two of us. This room exceeded our expectations, my wife and I were so amazed the moment we walked into the room and saw the beautiful city view! Another plus is the beautiful rooftop lounge, what a city view. We had the opportunity to eat breakfast at the hotel diner. The food was very delicious.The entire staff was very professional and happily willing to help. The hotel location is very strategically located near everything NYC has to offer.I highly recommend it, no doubt about it!

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