Best Western Plus Plaza Hotel

Recent Reviews: 3067

• User:epalinlavigne

  Trip type:

  Terrible

  07 Mar 2023

  I book a reservation in January for March and when I got there the hotel was temporary closed. I didn’t get any notice and they did not refund me. I called them and emailed them, they did not get back to me.

• User:Steve K

  Trip type: Solo travel

  Very good except noisy HVAC

  03 Feb 2023

  A short walk to subway to Manhattan. The room was very nice and big enough for one person. Two probably would’ve been fine too. TV was fine but I didn’t use it very much.Very nice & helpful male attendant at breakfast. Nice selection of cold & hot food. Great to have microwave at breakfast!Female front desk at check-in was unusually helpful and friendly. Staff inn the morning were efficient but not as warm. I thought there was no hot water in the bathtub until I tried setting it to cold then I got plenty of hot water. Guests in room 511 should be advised of this until it gets fixed.heat was way too noisy in my room (511). I ended up turning it off!and was warm enough the second night after I got the extra blanket. first night I had to choose between being cold or kept awake by the noisy heater. I would not return here in months warm enough that I expect to have to use the air conditioning because of the fear that I would be kept up all night by the noise or will be too hot if I turned it off.it’s great that they provide a refrigerator at no extra cost in the room. Most but not all staff were wearing masks. I don’t know what hotel policy is or what the law requires here but I would prefer seeing all staff wearing masks. I made a point of wearing one whenever I was near anyone. pillows are unusually small and very soft. If you prefer otherwise, bring your own. mattress was OK but softer than the very firm mattress I’m used to at home. Overall, I would be happy to return when the weather is cold enough that I would not have to run the air conditioner due to concerns over its noise. I can make do without heat as long as I get an extra blanket but when you want to risk having to be without air conditioning overnight.

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• User:James E

  Trip type:

  Great place

  26 Nov 2022

  Really nice hotel, great food options nearby, 2 blocks from a Manhattan bound subway.Breakfast was excellent, and Maintenence managed to get the oddball elevator working fairly quickly. (2 elevators, one had issues for a few houra.)

• User:fabiomazzarino

  Trip type: Couples

  Great Service, Great Value. Great Location. But the neighborhood...

  14 Nov 2022

  The hotel is very good, great value for money. It's very very close to an accessible subway station. The breakfast is very complete with many options and daily variety. The room was clean and the staff always ready for help.The soda machine was missing some variety, there was a night when there was not even a coke. The neighborhood is not good, there is a project the next block, right in front of the subway station. The deli next door is also very weird. But at any time I felt threatned by the neighbors, a minor setback in a great stay. Best Western Plaza Long Island City, Owner at Best Western Plus Plaza Hotel, responded to this review Dear fabiomazzarino, Thank you for taking the time out to write such a wonderful review of our hotel. We completely understand your hesitation towards the area and we can assure you of the safety of our location. We hope that as our neighborhood is vastly improving you will be more inclined to stay with us again. Best Regards, Best Western Plus Plaza

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• User:Srikanta D

  Trip type: Couples

  decent stay

  08 Nov 2022

  Pros: 1-Good and helpful Staff’s 2-Nice and clean room3-Price is ok4-Clean bathroom5-Good internet 6-5 minutes walk to subway 7-Nice view from the room Cons: 1- Only 2 elevator ( staff use’s 1 of the 2 elevator all morning and it’s impossible to get down to the lower floor)2- Same breakfast every day 3- Spooky neighborhood at night 4- Old and outdated room( there was a damp spot on the ceiling and the room has very low light )5- Shower in the bathroom was weird (very low water pressure)As for the price the hotel was good , but if you can spend a little more then I would suggest stay at Manhattan, otherwise it takes 35/40 min to go to Manhattan by cab. Overall it’s good staying.

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