Candlewood Suites NYC Times Square



36+ photos
This hotel is located in the heart of New York City.

339 W 39th Street
Check-in from 3:00 PM · Check-out by 12:00 PM

339 W 39th Street
Check-in from 3:00 PM · Check-out by 12:00 PM
Very Good
2162 reviewsUser: alessia b
Trip type: Couples
SECURITY DEPOSIT -
The room itself was adequately equipped and had everything necessary for a standard stay. Unfortunately, the handling of payments and the lack of transparency completely overshadowed the experience.The listing clearly stated a security deposit of USD 100. However, an amount of USD 331.68 appeared on the final invoice as a charge, with the indication that it was a deposit.At check-out on December 3… The room itself was adequately equipped and had everything necessary for a standard stay. Unfortunately, the handling of payments and the lack of transparency completely overshadowed the experience.The listing clearly stated a security deposit of USD 100. Howe…
User: Tom Z
Trip type: Business
Comfortable room, good value
This hotel is one of the better values in midtown. The size of the room is above average for the price point. The kitchenette is a nice bonus. Good WiFi, helpful staff. The bed was comfortable. Convenient and relatively quiet location. There were complimentary snacks (muffins, cookies) and beverages (coffee, tea, hot chocolate, lemonade) in the lobby. Fitness room in basement - it’s rather small,… This hotel is one of the better values in midtown. The size of the room is above average for the price point. The kitchenette is a nice bonus. Good WiFi, helpful staff. The bed was comfortable. Convenient and relatively quiet location. There were complimentary…
User: FishingJunkie
Trip type: Family
So glad we chose Candlewood Suites in NYC
Check in was prompt and friendly. Refreshments were at the ready, the room was clean, comfortable and well equipped. The bed was also clean and comfortable. The shower had good pressure and was hot. The staff was accommodating. When I told the front desk staff that our son would be delayed checking in due to weather, they prepared a welcome bag waiting for him. *View/photo from room 2504 Genera… Check in was prompt and friendly. Refreshments were at the ready, the room was clean, comfortable and well equipped. The bed was also clean and comfortable. The shower had good pressure and was hot. The staff was accommodating. When I told the front desk staff…
User: review87
Trip type: Couples
Perfect Stay
Ideal location. Hotel is clean, cosy (which is ideal in the cold winter months). Bed is comfy, shower is very powerful. Clean towels and bed made daily. Tv with quite a few channels, wi-fi was great. Free tea, coffee, hot chocolate, water & lemonade in reception. Stay fees approx £17 a night plus $100 refundable deposit to be paid on a credit card at check in. Check out isn’t until 12 noon. Wo… Ideal location. Hotel is clean, cosy (which is ideal in the cold winter months). Bed is comfy, shower is very powerful. Clean towels and bed made daily. Tv with quite a few channels, wi-fi was great. Free tea, coffee, hot chocolate, water & lemonade in rec…
User: Beachlover046
Trip type: Family
bad stay
Major elevator problems, had to walk down stairs 5 times or wait forever for the one elevator. Problems with keys all weekend. Room had black mild in dresser. Room smell was musty. Desk staff couldn't care at all when discussing issues with them. Poor hotel, avoid. General Manager, Guest Services / Front Office at Candlewood Suites New York City- Times Square by IHG, responded to this review… Major elevator problems, had to walk down stairs 5 times or wait forever for the one elevator. Problems with keys all weekend. Room had black mild in dresser. Room smell was musty. Desk staff couldn't care at all when discussing issues with them. Poor hotel, a…
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