Casablanca Hotel By Lhc

Recent Reviews: 7786

• User:JMB010

  Trip type: Couples

  Great Experience

  04 Jun 2026

  This was a lovely old hotel and a remarkably peaceful oasis just off the chaos of Times Square. Great location to walk to Broadway shows and very good subway and Grand Central Station access. To a person, the staff were warm and helpful. We will definitely return. The only bump we ran into was there's no QR code available in the room to facilitate tipping housekeeping staff - they're amazing, so being prepared for that gap is recommended. Kimberly Watson, Marketing at Casablanca Hotel By Library Hotel Collection, responded to this review Dear JMB010,Thank you for your thoughtful review! We’re so pleased you enjoyed the peaceful atmosphere, convenient location near Broadway, and easy access to transit. It’s especially wonderful to hear that our team made such a positive impression throughout your stay.We also appreciate your helpful feedback and will certainly consider it. We look forward to welcoming you back on your next visit to New York!Kind regards,Kimberly WatsonDirector of Sales & Marketing

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• User:ClaireSchmidt

  Trip type: Family

  Old and dark hotel but in a good location

  29 May 2026

  We are a family of four and choose the Casablanca Hotel, New York due to its additional bedroom with sofa bed, so our two teenage children could have individual beds. The hotel is superbly located a few steps from Times Square but is still quiet. The staff were always polite and friendly and any minor concerns we had were addressed immediately. Unfortunately, the room we were allocated was at the back of the hotel and even though spacious, all the windows were glazed over making it dark with no natural light. We were unable to open the windows. There were fans and air con units in the room, but this did not make up for the lack of fresh air. The bathroom window could be opened slightly and we could see the view was a closed in courtyard full of bins, with each of the four building walls of the quadrant pumping out stale air conditioning. In the morning, one of these units strongly pumped out the smell of bacon, from obviously cooking breakfasts. I dread to think about of rats which were down there with over ten bins and rubbish. The hotel was also very old (worn carpet and decor). We thought before we arrived it would reflect the look of the Casablanca film time but still be fairly new, however this was not so. The lifts were old and the stair case on the upper floors spooky looking with draped curtains and dark wood. The hotel and house keeping were excellent though and the room was very clean. The two double beds were queen size which was disappointing as we expected king size doubles. The breakfast was very basic with no hot food. Only cereal, bagels, croissants and yogurts. In summary, this hotel is old and dark but location wins through if you are happy with a basic choice rather than luxury. Kimberly Watson, Marketing at Casablanca Hotel By Library Hotel Collection, responded to this review Dear ClaireSchmidt,Thank you for taking the time to share such a detailed review of your stay. We're pleased to hear that our location, spacious accommodations for your family, cleanliness, and the attentive service provided by our team helped make your visit enjoyable. We are sorry that your guest room did not meet your expectations. As a boutique hotel located in the heart of Times Square, some of our rooms face interior areas of the building and offer limited natural light. We understand this can impact the overall guest experience, and we appreciate your feedback regarding the room's atmosphere and view.We also regret that our hotel's classic character and design were not what you anticipated. Our hotel is intentionally designed with a warm, traditional ambiance rather than a modern luxury aesthetic, though we understand that preferences vary from guest to guest.Regarding the bedding, we are sorry there was confusion about the bed sizes. All room types and bed configurations are clearly described on our website to help guests select the accommodations that best suit their needs.We appreciate your kind remarks about our housekeeping team and staff, and we're glad our central location provided a convenient base for your family's New York City visit. We hope you'll consider staying with us again in the future.Kind regards,Kimberly WatsonDirector of Sales & Marketing

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• User:mgasthalter

  Trip type: Friends getaway

  Great stay

  29 May 2026

  I've stayed at the hotel 4 or 5 times and love it. The location is excellent; especially if your focus is theater. It's convenient to the theaters, subway and many restaurants. I also love the 2nd floor which is inviting and it's a real treat to have coffee, tea, water and snacks available all day. Kimberly Watson, Marketing at Casablanca Hotel By Library Hotel Collection, responded to this review Dear mgasthalter,Thank you for your continued loyalty and for staying with us so many times. We're delighted that you enjoy our central location, especially for theater visits, as well as the convenience of nearby restaurants and subway access.We're also glad you appreciate Rick's Cafe and the refreshments available throughout the day. We look forward to welcoming you back again soon!Kind regards,Kimberly WatsonDirector of Sales & Marketing

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• User:jsieja

  Trip type: Couples

  Amazing Hotel

  26 May 2026

  Amazing place to stay. Very nice and clean hotel. Staff was professional, very helpful, and fun. I will stay here everytime I go to NYC. The breakfast / snack was nice to use for snacks before or during the day. The staff helped us find amazing restaurants and the best way to get around town. Kimberly Watson, Marketing at Casablanca Hotel By Library Hotel Collection, responded to this review Dear jsieja,Thank you for the wonderful review! We’re so happy to hear you had such a great stay and enjoyed our clean accommodations, breakfast, and especially the service from our team. It’s great to know our staff helped make your NYC visit even more enjoyable with restaurant recommendations and local tips. We truly appreciate your kind words and look forward to welcoming you back home!Kind regards,Kimberly WatsonDirector of Sales & Marketing

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• User:jfoxpubs

  Trip type: Family

  Our go-to NYC hotel

  26 May 2026

  We love this hotel: The rooms are clean and spacious, the breakfast is a real convenience, but the best part is the staff. They always welcome us back; they are friendly and helpful and go out of their way to make our visit pleasant! Kimberly Watson, Marketing at Casablanca Hotel By Library Hotel Collection, responded to this review Dear jfoxpubs,Thank you for making us your go-to hotel in NYC! We’re thrilled to hear you continue to enjoy our spacious rooms, convenient breakfast, and most of all, the service from our team. We look forward to welcoming you back for another wonderful stay in the city!Kind regards,Kimberly WatsonDirector of Sales & Marketing

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