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Citadines Connect Fifth Avenue New York

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Citadines Connect Fifth Avenue New York

locationMidtown West, New York Area - NY

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About Citadines Connect Fifth Avenue New YorkAbout Citadines Connect Fifth Avenue New York

Location

This hotel welcomes guests in New York City.

Facility

The apartment hotel has a lift and features 125 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a page service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi are provided as well. Amenities provided in the rooms include slippers and a daily paper. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The apartment hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

A gym is organised by third-party operators.

Meals

The dining area includes a restaurant and a bar. A continental breakfast guarantees a great start to the day. The hotel also offers snacks.

Amenities at Citadines Connect Fifth Avenue New York Amenities at Citadines Connect Fifth Avenue New York

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Gym

LocationLocation

Map preview

Around this property:

Centre

300 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

293

Very Good

129

Average

52

Poor

30

Terrible

61

Recent Reviews: 565

  • User:Diter S

    Trip type: Family

    Great place

    rating05 Jun 2026

    It is a great hotel with very friendly staff clean nice and functional rooms.

  • User:cresil

    Trip type: Business

    Elevator was disaster

    rating16 May 2026

    The frontdesk staff were very polite, helpful and accommodating. The location is really good, with plenty of restaurants and shops nearby, and a Starbucks just across the street.Our room was clean, but the bedsheets were worn out and had holes. Housekeeping was not done automatically every day, so we had to request it each time. Our sheets were not changed for our 6nights stay. The cleaners also often forgot to leave a bathroom floor rug.The elevator situation was a disaster. Only one elevator was working for a 22-floor building, so we usually had to wait 15–30 minutes, with long lines forming in the lobby. Guests and housekeeping staff with their carts were also using the same elevator, which made it even more crowded and inconvenient.Breakfast was disappointing as well. There were no bacon or sausages served, and there was even a time when they ran out of yogurt. Free coffee, tea and hot choco ar the lobby for 24hrs. We can consider using this hotel if only the other elevator is already working.

  • User:mark e

    Trip type: Family

    Believe it or not the stained sheets are last on the list.

    rating14 May 2026

    ZERO STARS - Safety Hazard and Total Disrespect for GuestsIf you value your time, safety, or basic human decency, do not book a room here. * Check-in Disaster: Official check-in was 3:00 PM. Our room wasn’t ready until after 4:30 PM. * The "Hallway Experience": We were forced to wait in a cramped hallway, literally sitting on the floor next to piles of dirty laundry while housekeeping worked around us. * Physical Hazard & Disrespect: It got worse. A housekeeper aggressively shoved her way past us to cram her cart items into the elevator. In the process, she knocked over a pile of mops and broom handles, which fell directly onto me. No apology, no care.* Broken Infrastructure: The hotel is operating on only one semi-working elevator, which staff monopolize with laundry piles while guests are trapped waiting.* Insulting Compensation: Management's grand gesture for a 1.5-hour delay, making us sit in laundry, and getting hit by cleaning equipment? A voucher for 4 free Cokes at the hotel convenience store. Keep the sodas; fix your toxic operation.

  • User:Beth B

    Trip type: Business

    Good for Group Stays

    rating05 May 2026

    We had a good experience working with Chevelle for our large group — we especially enjoyed the friendly atmosphere, great location, and comfy pillows!

  • User:EerikM7

    Trip type: Couples

    Couple from Finland

    rating25 Apr 2026

    Only one elevator working whole week. Waiting times was really long. Cleaners working whole day and use same elevator nothing else did not piss me off. Very satisfied overall. Thanks

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