citizenM New York Times Square

Recent Reviews: 5746

• User: sherry1630

  Trip type: Couples

  Awesome experience in a great location!

  I absolutely loved this hotel and would gladly stay here again! The people are the best!! From the moment we arrived until check out, everyone was so helpful, friendly, and nice. We were greeted upon arrival, check in was quick and easy, the room was clean and comfortable, and the lobby had a fun vibe. We really enjoyed the rooftop bar too!I absolutely loved this hotel and would gladly stay here again! The people are the best!! From the moment we arrived until check out, everyone was so helpful, friendly, and nice. We were greeted upon arrival, check in was quick and easy, the room was clean and… Read more

• User: Meander07417354212

  Trip type: Solo travel

  Unsanitary conditions: Found dirty,unwashed bedding -Disappointing response from management

  I checked into Citizenm New Yor Times Square on September 3,2026.On the morning of September 4,I discovered significant,visible stains on the duvet cover, which clearly indicated that the linens had not been laundered since the previous guest.For a hotel that promoted itself as a -star property, clean bedding is a non-negotiable basic requirement. This is not just a service failure; it is a seriou… Read moreI checked into Citizenm New Yor Times Square on September 3,2026.On the morning of September 4,I discovered significant,visible stains on the duvet cover, which clearly indicated that the linens had not been laundered since the previous guest.For a hotel that… Read more

• User: Rachel G

  Trip type: Family

  Duke is so Amazing!

  Duke was so amazing and patient with our family requests and getting us to the right shows. His personality was so inviting and always with a smile!! A true Hotelier ??Your amazing family !Duke was so amazing and patient with our family requests and getting us to the right shows. His personality was so inviting and always with a smile!! A true Hotelier ??Your amazing family !

• User: Jerome D

  Trip type: Couples

  Ok, but unlikely to stay here again.

  Major complaints: They have a tiny ironing room on the second floor with one iron! I understand not having them in the rooms - sets off the fire alarms. But we intentionally did not pack a travel iron because we were led to believe it would not be an issue. Surprise! Secondly, the room barely got comfortably cool. Cut the unit down to 64. Doubt it got below 72, and the rooms in NYC are tiny! Day t… Read moreMajor complaints: They have a tiny ironing room on the second floor with one iron! I understand not having them in the rooms - sets off the fire alarms. But we intentionally did not pack a travel iron because we were led to believe it would not be an issue. Su… Read more

• User: ahjumaof2

  Trip type: Couples

  Ok, but not our style

  When you check in, a human asks you to please use a kiosk pad. The human standing there will offer help if you need it. We hung out in the area they call the “living room” a few times, and always saw people waiting to check in so I doubt many get early check in. As a gold Marriott member we did not but we did receive late check out. The young woman we asked seemed to forget who she was helping and… Read moreWhen you check in, a human asks you to please use a kiosk pad. The human standing there will offer help if you need it. We hung out in the area they call the “living room” a few times, and always saw people waiting to check in so I doubt many get early check i… Read more