Country Inn & Suites By Radisson, Staten Island

Recent Reviews: 403

• User:J8204ERjamesp

  Trip type: Couples

  Cruise Package Not Anymore

  23 Sept 2022

  In June, I booked a one nite stay and 1 week parking for a cruise out of Port Liberty. But after receiving a confirmation email that did not show the 7 day parking I called the hotel. The representative said that the parking was included and there was a shuttle to the port that left at 10am on Saturdays. When we checked in yesterday, I confirmed the 7 day parking, but he said there was no shuttle anymore and we would need a taxi. There was no question he understood. Their parking seemed pretty full and limited, such that I was concerned about leaving our car, so I call the frontdesk the next morning. He explained that we could only park if we had a room for each night. I showed the representative where I could book the same room with free 7 day parking with a room for 1 day. In any case, do not book a room here if you want to leave your car fir a cruise.The room was clean and modern. The staff were friendly but misleading, as was the booking process. It was noisy in the hall way and there was some kind of gathering in the parking lot until past midnight. IHG Service, Owner at Holiday Inn Express Staten Island West by IHG, responded to this review Hello J8204ERjamesp,Thank you for your stay and for taking the time to leave us feedback.We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, as a reference for the improvement of the services offered. I am certain that the steps that will be taken will improve your next visits with us.I hope to welcome you back!Best regards,Clayton G.Case ManagerIHGService

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• User:Aibutiej

  Trip type:

  Mixed Review

  09 Jul 2022

  The Good: The room was clean, the bed was comfortable, the A/C worked, towels were plentiful, and they had shampoo and conditioner on the wall in pump bottles, which makes more environment sense than mini containers.The Meh: while I was happy to see a breakfast buffet in the morning, I noticed that there were less offerings than there used to be in the past. For example, there were cheese omelets and undercooked bacon, but no potatoes. There were bagels and bread, but no English muffins or cinnamon buns (as we expect at a Holiday Inn Express) . Still there was enough to get you going in the morning.The Bad: the conditioner pump was empty. The Worst: our room was by the door to the stairwell. I have no idea why but starting at around midnight (while I was trying to sleep), the door was opened and closed many times throughout the night. Each time it made a loud noise. At first I thought it was a group of people coming back to their rooms and I expected voices. But there were no voices. Just the loud door opening and closing, opening and closing. At 1 AM, at 2ish and who knows how late. Why were so many people using the stairs in the middle of the night? I did eventually fall asleep, but this stay was the noisiest I have experienced in a hotel in a long while. I'd like to think this is the sort of thing that does not happen every night, but I will not be staying here again to find out.

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• User:mikeZ9025RX

  Trip type: Family

  Mona is the best

  24 Jun 2022

  Room is small .... Some of the staff were nice some where rude.... Doesn't look like it did online.... Dirty wash cloth left in the bathroom....gross....But mona at the front desk was very helpful finding us a restaurant and just very kind and friendly shes what made the stay IHG Service, Owner at Holiday Inn Express Staten Island West by IHG, responded to this review Hi mikeZ9025RX,Thank you for choosing us and for taking the time to share your feedback. We strive to be your dependable choice for your business and leisure stays. I am sorry you found the level of service less pleasing.We aim to offer everything you need and I shared your comments with the team to identify the areas that require improvements.Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory experience was an exception.All the best, Alice P Case Manager IHGService

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• User:40489Matt

  Trip type:

  Good for one night

  17 Apr 2022

  We arrived in the evening in JFK and wanted to go to New Jersey the next day. The hotel was located conveniently on our way. Overall the hotel needs renovation.Room: very small (2 queen beds), not much space to store luggage, a bit run down,Bathroom: clean but a bit run downBeds: very comfortable,Breakfast: just a take-way bag, coffee in the basement breakfast room was cold,Gym: very good with new equipment.Morning staff was very friendly. IHG Service, Owner at Holiday Inn Express Staten Island West by IHG, responded to this review Hi 40489Matt,We understand the importance of delivering a truly wonderful experience full of memorable moments. I have forwarded your concerns to our management to ensure we improve in your future stays.It's been a pleasure to host you. We can do better and we'll definitely show you if you give us the chance. See you soon.Alejandro G.Case ManagerIHGService

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• User:dg3000

  Trip type:

  Nice Visit

  16 Feb 2021

  Clean, small, efficient room, safe environment, and helpful staff, especially Tina. Will be coming back again. The location is near the West Shore Expressway, which makes it convenient to getting around western Staten Island.