Distrikt Hotel New York City, Tapestry Collection By Hilton

Recent Reviews: 6689

• User:Timothy R

  Trip type: Family

  Average Rooms; Service Issues

  06 Jun 2026

  I am typically not a negative review writer and try to give the benefit of the doubt, but there are some things about this hotel on which I must comment.The location is fair as it pertains to proximity to various sights, but know that it is across from the Port Authority Bus Terminal. The area is dirty. We knew the location, and it's not the most scenic of locations, but had to point that out. Every hotel in NYC was fairly expensive, so we did factor cost over location.The rooms are average. Limited USB ports. In our case, neither the coffee maker nor the refrigerator worked. I made a point of texting the front desk to inform them, and they said they'd send someone up, but that never happened, so we couldn't use either during our two night stay. The bed was comfortable and the shower was nice. The TV was quirky in that it was hard to get to local channels, but I think the remote was on the fritz. Couldn't connect to Netflix even though it was an app on their TV. Not a big deal, as we weren't in NYC to watch TV. The staff members were nice enough, but not responsive to requests. Not only did they not send someone up to replace/repair the coffee maker and refrigerator, but there was another scenario that showcases the lack of urgency/responsiveness. My wife fell near the 9/11 Memorial (a complete face plant), and when we got back to the hotel, I requested ice for her swollen eye and face (really bad fall). Be advised there are no ice machines on the floors. After about 30 minutes, I called down to check the status of the ice, and the person working said they would personally bring it up. I had informed them that my wife had fallen and that we desperately needed the ice for swelling. After another 15-20 minutes, nothing. This time, I went down to the front desk and requested it again. With the bar being next to the lobby, I went a asked them for ice, and the bartender immediately provided me with a bucket. The lack of responsiveness in these cases is very disappointing and would be to any customer, not to mention a Hilton Honors Silver member. But I do appreciate the actions of the bartender to get me what I requested in a very timely manner. About 30 minutes after I got the ice from the bartender, someone arrived with another bucket, which obviously wasn't needed at that point.We didn't eat there so can't comment on the food. All in all, I can't really recommend this hotel due to the service flaws I encountered.

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• User:Melissa M

  Trip type: Couples

  Hostess with the mostess!

  03 Jun 2026

  First time for me and my person to come to New York . Cozy and quiet hotel. The staff are friendly and the food and drinks are delicious! Thank you Chrissy Dasque for your hospitality and being the “Hostess with mostess”.

• User:Marius K

  Trip type: Solo travel

  Recommended based on quality, service and cost.

  29 May 2026

  Jon and Zaida at the front raised already high bar at Hilton for customer service even higher. Very pleasant, friendly. Rooms are super clean. Christine Dasque, Guest Services / Front Office at Distrikt Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you for taking the time to share your feedback and for recommending us based on our quality, service, and value.We are thrilled to hear that Jon and Zaida made such a positive impression during your stay. Providing exceptional hospitality is what we strive for every day, and it is wonderful to know that they helped elevate your experience. We will be sure to share your kind words with both of them.We're also delighted that you found your room exceptionally clean, as our housekeeping team takes great pride in maintaining high standards throughout the hotel.Thank you again for your kind review. We truly appreciate your support and look forward to welcoming you back to the Distrikt Hotel on your next visit to New York City!

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• User:Emma J

  Trip type: Family

  Lovely central hotel

  29 May 2026

  Just come back from a few busy days in NYC. Stayed at this hotel on the 31st floor. Brilliant views, room very clean. Was a bit worried about only one lift working but that wasn’t an issue at all. Very helpful staff on reception, in the bar/restaurant area and cleaning lady. We only ate breakfast there on the first day but all the food looked great. Remember to use your $29 dollars allowance a day even if it’s on drinks and snacks for the day/room. Great location, not too close to the busy Times Square but close enough to walk to in 5/10 mins. Subway station at the end of the block. Would definately recommend to anyone. Christine Dasque, Guest Services / Front Office at Distrikt Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you so much for taking the time to share such a wonderful review of your stay with us!We are delighted to hear that you enjoyed the beautiful views from your room on the 31st floor and that you found your accommodations clean and comfortable. It’s also great to know that the temporary elevator situation did not significantly impact your stay, and we truly appreciate your patience while we continue making improvements to the property.Your kind recognition of our front desk team, bar and restaurant staff, and housekeeping team means a great deal to us. We will be sure to share your compliments with everyone involved.We're also happy that you enjoyed our convenient location, with easy access to Times Square, the subway, and so many of New York City's attractions. Thank you as well for highlighting the daily $29 food and beverage credit, which is one of the many benefits included with our destination fee.We sincerely appreciate your recommendation and are thrilled that you had such a positive experience. We look forward to welcoming you back to Distrikt Hotel on your next visit to New York City!

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• User:robinzon007

  Trip type: Business

  My absolute home away from home in NYC—simply unbeatable home away from home!

  27 May 2026

  I have been staying at the Distrikt Hotel for years now, totaling dozens of visits, and I can confidently say it is an absolute gem of a property. In a city where hotel experiences can be hit-or-miss, the Distrikt delivers a flawless experience every single time.The location is fantastic, the property itself is amazing, but what truly sets this hotel apart is the service. The friendliness of the staff is just out of this world—especially for New York City! They genuinely make you feel like family the moment you walk through the door.I want to give a massive, heartfelt shoutout to Gideon, Chrissy, Dennis, Noha, and Zaida. You all are the absolute heartbeat of this hotel and the reason I keep coming back year after year. Thank you for always taking such incredible care of me. If you are looking for the perfect NYC stay, look no further! Christine Dasque, Guest Services / Front Office at Distrikt Hotel New York City, Tapestry Collection by Hilton, responded to this review Thank you so much for your incredibly kind and heartfelt review. Reading comments like yours truly means the world to our entire team.We are beyond grateful for your continued loyalty over the years and honored that Distrikt Hotel has become your “home away from home” in New York City. Knowing that each stay continues to leave such a positive impression is the greatest compliment we could receive.Your recognition of Gideon, Chrissy, Dennis, Noha, and Zaida is sincerely appreciated, and we will be sure to share your wonderful words with them. Creating a welcoming, family-like atmosphere for our guests is exactly what we strive for, and we are thrilled to know that this continues to shine through during your visits.Thank you again for your support, trust, and loyalty. We truly cannot wait to welcome you back home again soon!

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