Econo Lodge Hicksville

Recent Reviews: 1492

• User:brighambf

  Trip type:

  Poorly maintained. Incompetent management. Overcharged for visit and out $500 for two nights we did not stay!

  31 Jan 2023

  Here's my first one-star-review ever! First the back story: My wife and 9-yr-old son booked this hotel for a Mother-son vacation in New York City. They booked online--three nights in October 2022. When they checked-in, they soon started having some concerns about their safety and also the comfort of the room. First, the room door was already open a crack when they first checked-in. Second, the faucet in the bathroom was hyper sensitive and it was difficult to get it to set at anything besides straight cold and way-to-hot. Third, the room was so narrow that in order to get to the other side of the room, they just about had to crawl over the bed. My wife called me concerned that she and my son did not feel safe, particularly with the room not being secured prior to their arrival. Of course I worried as well. I immediately called the front desk and explained that my wife's plans changed and they would need to check out early. The front desk clerk said she would see if the manager would permit that, she said she would call back. She did and she reported that they would be able to check out the next morning and receive a refund of the last two nights. All good so far. The next morning when they were checking out, my wife asked for a copy of the invoice. The clerk said one would be emailed to her. My wife and son checked in to another hotel and enjoyed the rest of their vacation in NY. Now the frustration. My wife never received an emailed invoice but when we received our credit-card bill, the full three nights were charged on it. I immediately reached out to the hotel. The front desk staff directed me to the manager's email address. I emailed the manager explaining the whole story. I did not receive a prompt reply. When I eventually did receive a reply, it appeared that the manager had not understood what I was asking. I responded back, reiterating the situation and requesting a refund for the final two nights. No response. We decided to contest the charge through the credit card company. The hotel was very active in responding to American Express. They finally provided a copy of the invoice stating my wife and son stayed the full three nights. AMEX affirmed the charges based on the invoiceI ended up calling Choice Hotels (the parent company) to request a refund. Choice Hotels expressed regret at our experience but noted they could not help us because by this time, more than 90 days had passed and their policies prohibit refunds beyond that time frame.We definitely do not recommend the hotel based on its safety and poor state of maintenance.We definitely do not recommend the hotel based on how the Hotel staff failed to honor their agreement to allow my wife and son to check out early.We are out more than $500 for the two nights my wife and son did not stay and we are not happy :-( John Sharma, Owner at Econo Lodge Times Square, responded to this review Dear Guest,Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,

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• User:Linda K

  Trip type:

  Family trip

  30 Jan 2023

  Location wise is very good, check in was lovely the guy was lovely check out was horrible reception staff were so rude and obnoxious. There was no hot water in the shower we were having to have a body wash at the sink we were there for 5 days and room wasn't cleaned once we had to use the same towels the bathroom was filthy dirty the window in the room didn't open we were staying on the 7th floor that was the only room on the floor and there was no lift we had to walk up cement creepy stairs the fore exit door was left wide open.The bed was very comfortable and was a good location to view the city the room was very outdated needs a good over haul. I wouldn't stay here again John Sharma, Owner at Econo Lodge Times Square, responded to this review Dear Guest,Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,

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• User:FemReed

  Trip type:

  Wonderful location and service!!

  27 Dec 2022

  Wonderful stay with the family. Location was perfect walking distance to Times Square and very accessible. German Pimentel was a generous gentleman and made our stay a delightful experience!! He was very helpful and made our stay in such a big city easy and enjoyable. Thank you, kudos to him!! Kids loved the hotel and enjoyed the proximity to Times Square, a worthy experience. John Sharma, Owner at Econo Lodge Times Square, responded to this review Dear Guest,Thank you for the wonderful appraisal and patronage towards Econo Lodge Times Square. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass feedback to the team.. Many thanks once again and It would be our delight to welcome you back to Econo Lodge Times Square.Best Regards,

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• User:731jessx

  Trip type: Family

  Avoid

  27 Dec 2022

  Arrived with my son got told tui haven’t sent payment over an I would have to pay another 740 dollers….. because I questioned this it was soon sorted…. I got sold bed and breakfast with the holiday to find there was no breakfast all I had off the man was we stopped it when covid come. Room tiny full of damp bath stinking dirty we just got on with it as it was our first visit to the city… the one woman behind the counter I didn’t get a name was absolutely amazing very helpful with directions. Location is perfect but in all honesty the hotel needs fumigating oh an I’m still waiting on my deposit back and it’s 14 days John Sharma, Owner at Econo Lodge Times Square, responded to this review Dear Guest,Thank you for such a constructive review of your stay at Econo Lodge Times Square. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at Econo Lodge Times Square. Best Regards,

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• User:StaceyG_of_Virginia

  Trip type: Couples

  Small rooms but convenient and safe location and attentive and helpful staff.

  04 Dec 2022

  The rooms are NYC small (do the luggage shuffle and take turns in the bathroom small) however very clean and very convenient to Time Square, Rockefeller Plaza, Radio City Music Hall, Broadway, etc.. Staff was friendly and helpful. Also pretty quiet location on a side street - yes bar across the street but if you run the window AC/Heat at night, it blocks out all sounds. Bed was comfortable and pillows were great - even though the queen bed is tight in the room, none of us woke up with sore backs which is unusual. Carve, the pizza place on the corner, had great pizza. Times Square Diner is 1 block away and Krispy Kreme and Junior's 2-3 blocks away. Yes, the rooms are small -- dorm room small/smaller than some people's walk-in closets small and fun to reminisce about how small - but if you are trying to save money on hotel stays in a safe and convenient location, then the Econo Lodge is a great choice. John Sharma, Owner at Econo Lodge Times Square, responded to this review Dear Guest,Thank you for the wonderful appraisal and patronage towards Econo Lodge Times Square. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass feedback to the team.. Many thanks once again and It would be our delight to welcome you back to Econo Lodge Times Square.Best Regards,

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