Element New York Times Square West

Recent Reviews: 5635

• User:aventuricu

  Trip type: Couples

  Fantastic Views, Disappointing Breakfast

  03 Jun 2026

  The biggest advantage of this hotel is its location. It is very close to Times Square, making it a convenient base for exploring New York. Our room was comfortable, and the highlight of the stay was definitely the view. We stayed on the 27th floor, and the nighttime skyline views were spectacular, especially considering the price we paid. The heating and air conditioning also worked very well.Unfortunately, the breakfast was a major disappointment. The selection was extremely limited, with only one type of ham, one type of cheese, and a few hot items. Most of the options were sweet, with very few savory choices. As a European traveler, I found the variety particularly poor.I was also surprised to see breakfast served almost entirely with disposable plates, cups, and plastic cutlery. For a large international hotel chain in 2026, this felt outdated and unnecessarily wasteful.The shower water pressure was not the best, and the elevators became crowded very quickly during busy periods.Overall, this hotel offers a great location and fantastic views, but the breakfast experience and some operational details could be significantly improved.

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• User:romej

  Trip type: Family

  Not recommanded

  14 May 2026

  The hotel cancelled our reservation we made throught booking. We ended up in the meeting room to finish the nigth. They also kept our damage guarantee (250 dollars). I do not recommand them. Aaliyah Richardson, Guest Services / Front Office at Element by Marriott New York Times Square West, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay with us.We understand how frustrating and disappointing it must have been to encounter issues with your reservation and accommodations. Being placed in a meeting room for the remainder of the night is certainly not the experience we want any guest to have, and we regret the inconvenience and discomfort this situation caused.We also apologize for the concerns regarding the $250 damage deposit. We understand your frustration and encourage you to contact us directly so we may review the matter further and provide clarification regarding the charges or refund status.Please know that your comments have been shared with our management team for review, as we are committed to improving our guest experience and preventing situations like this from happening again.Again, we sincerely apologize and appreciate your feedback.Kind regards,The Hotel Team

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• User:Ruth B

  Trip type: Couples

  Lovely hotel close to Times Square

  08 May 2026

  Lovely hotel close to Times Square. Room was spacious, quiet and clean. Having the kitchenette was useful. Most of the staff were helpful and friendly (we especially found Arthur helpful).Breakfast was good. Cooked breakfast mostly consisted of egg and sausage or a variation thereof! There was also toast, cereal, porridge, muffins, bagels, fruit etc. The dining room is not big enough and on occasion there are no tables available. Also, on occasion, there are queues for the lifts which can be frustrating. For a hotel priding itself on being "eco friendly" we found it very strange that breakfast was served on disposible paper plates with plastic cutlery (we took the metal cutlery down from the room to try and save on the waste). Further, staff would push over flowing bins past your table whilst you were eating which wasn't very appetising.We enjoyed our stay and would recommend this hotel.

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• User:Dan C

  Trip type: Business

  Disappointing

  03 May 2026

  Disappointing stay in NYC. Asked for an early check in via the app. Stay 60 plus nights at Marriott a year, very disappointed in the service. No effort was made to accommodate me. Came to hotel at 10 am actually did not get me in a room until after 3 pm. Texted numerous times via app and no reply. Was on hold on via telephone for over 20 minutes. Show up back at hotel there are four people at the front desk not doing anything to help customers. Later in day, there was a line of people 10 people deep at check in at 4 pm to get rooms, no sense of urgency at hotel to help. Aaliyah Richardson, Guest Services / Front Office at Element by Marriott New York Times Square West, responded to this review Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay in New York City. We sincerely apologize for the frustration and disappointment you experienced, particularly as one of our valued frequent guests.We understand how important a smooth arrival experience is, especially when an early check-in request has been made. While early check-in is based on availability, we regret that no meaningful effort or communication was provided to better assist you. The lack of response through the mobile app, extended hold time by phone, and the delays you encountered at the front desk are not reflective of the service standards we strive to uphold.We are also very sorry to hear about the lack of urgency and attentiveness from our team during what appears to have been a busy arrival period. Your observations regarding staffing and service levels have been shared with our management team for immediate review and corrective action.We truly value your loyalty and the many nights you choose to stay with us each year, and we regret that this experience did not meet your expectations. As a gesture of our sincere apology, we would like to offer 15,000 Marriott Bonvoy points.We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future.Warm regards,The Hotel Management Team

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• User:Graham H

  Trip type: Business

  Windows do not seal. Street noise is the same as just sleeping outdoors.

  01 May 2026

  Nice room, well-furnished, thoughtful touches. Plugs in all the right places, comfortable bed, decent shower.Surprisingly large room for NYC at that price point.All worthless. It's impossible to sleep because the hotel skipped out on five dollars worth of sealant so that street noise doesn't leak through gaps in the windows.This is an easily fixable problem, so I hope the hotel will listen and this review will cease to be true. Aaliyah Richardson, Guest Services / Front Office at Element by Marriott New York Times Square West, responded to this review Dear Valued Guest,Thank you for your detailed feedback. We’re very glad to hear you appreciated the spacious room, furnishings, comfort of the bed, shower, and the in-room conveniences. At the same time, we sincerely apologize that street noise disrupted your sleep and overshadowed the rest of your stay.Your comments regarding the window sealing have been shared directly with our maintenance and management teams for immediate inspection. We agree that a comfortable night’s sleep is essential, and we appreciate you pointing out an issue that may be correctable.We truly value constructive feedback like yours, and we hope to have the opportunity to provide you with a much quieter and more restful experience in the future.Warm Regards,Aaliyah Richardson

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