Extended Stay America Long Island Bethpage

Recent Reviews: 174

• User:Robert Z

  Trip type: Solo travel

  I won't repeat

  07 Jun 2025

  Nothing to commend this place. Property is very beaten down with excessive signs of wear (chipped paint etc.). Noisy A/C in the room and noise from other guests.. Lots of people loitering outside. Checked in at 1 and left that evening. Unattended front desk too. ESA GM, General Manager at Extended Stay America - Long Island - Bethpage, responded to this review Dear K6695DIrobertz, We regret that your experience did not meet expectations. It is disappointing to learn about the condition of the property and the disturbances you encountered. We understand how important a comfortable and peaceful environment is for our guests. The front desk staffing during busy periods is an area we continue to evaluate to provide better support. Please accept our sincere apologies for any inconvenience caused. Your comments have been shared with the management team to address these concerns and improve services. We hope you will consider staying with us again, allowing us the opportunity to provide a more positive and restful visit in the future. Sincerely,Hotel Management

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• User:Burgiii

  Trip type: Family

  Don't do it!

  29 Jun 2024

  This was the worst hotel my family and I have ever stayed at. There was a pile of garbage in the middle of the parking lot which remained there until the next day. Upon walking into the lobby, a swarm of flies gathered under the ceiling vent. We went up the elevator to our room and the entire hallway smelled like a mix of fish and weed. Our bathroom had hair and mold in the tub. We only needed to stay one night for a lax tournament, and there was no other availability at a reasonable price anywhere around, so we stayed at this disgusting hotel, along with three other families from our team. None of us will be back and we have told our team's families to stay far away. Do yourself a favor and DO NOT book here! The only positive is kudos to the one and only employee who seemed to pull an all nighter. He was positive and friendly. However, I think he takes his life in his hands each night as he stands behind a plexiglass window to check in guests. ESA GM, General Manager at Extended Stay America - Long Island - Bethpage, responded to this review Dear Burgiii, Thank you for your detailed feedback. We sincerely apologize for the multiple issues you encountered during your stay. Cleanliness and comfort are our utmost priorities, and it is clear we did not meet these standards. The presence of garbage, unpleasant odors, and unclean facilities are unacceptable, and we are taking immediate steps to address these concerns. We appreciate your recognition of our hardworking staff members and are committed to ensuring all our team members are supported and equipped to provide a safe and welcoming environment. Your feedback is invaluable as we strive to improve, and we hope to have the opportunity to restore your faith in us in the future. Sincerely,Hotel Management

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• User:jaypants

  Trip type: Business

  Zero service

  10 Jun 2024

  if i could rate them 0 i would. Besides Brendan at the front desk there is absoutely nothing good to say about them. I stayed for 2 weeks, asked repeatedly to have my room serviced and it never happened. I ended up having to buy my own toilet paper, clean the toilet, rewash the towels and ended up sleeping on a towel i washed every second day because they couldnt be bothered to service my room, not once in 2 weeks. The hallways are dirty, theres aways trash lying in the hallways. Very poor effort.Stay at this place at your won risk. Noise all night long and zero care for the people who pay to stay there. thankfully i wont ever have to stay there again.i live in a 3rd world country where even a 1 star hotel/residence has rooms serviced every single day. ESA GM, General Manager at Extended Stay America - Long Island - Bethpage, responded to this review Dear jaypants, Please accept our apologies for the issues you experienced during your stay at our hotel. It is deeply concerning to read about the lack of room service, cleanliness issues, and overall poor conditions you encountered. Your feedback regarding Brendan's service is appreciated, but we regret that the rest of your experience fell short of expectations. We are addressing these issues with our housekeeping and maintenance teams to ensure such lapses do not recur. Please know that your comments are taken seriously, and we apologize for any inconvenience caused. Should you reconsider in the future, we would welcome the opportunity to provide a significantly improved experience.Sincerely,Hotel Management

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• User:Jess K

  Trip type:

  Treat yourself better!

  27 Nov 2022

  There's a place for everyone yet this place was not it for us. They stole 2,552.00 and refused to refund after policy states 1 day charge for no-show. Wasn't aware I had double book thru priceline.Front deal never advised I had double booked. Never received confirmation email for first booking. Smells horrible on first floor. Have to ask for amenities included with stay. Monique the manager lied and said she refunded funds but bank never received refund. Hotel stinks like smoke but is non smoking. Garbage in hallways. Staff is afraid of dogs although hotel is listed as a pet friendly hotel. ESA GM, General Manager at Extended Stay America - Long Island - Bethpage, responded to this review Dear jesskG2659D, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Although your experience is not typical, we have room to improve, and we assure you we will. While we look into the matter to review what went wrong, in the meantime, please feel free to reach out to us at the hotel for any assistance. We are taking the proper steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

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• User:zippinj

  Trip type: Couples

  Maybe the Worst Choice in Bethpage

  20 Jun 2022

  This is a hotel to avoid. There are numerous maintenance and management issues with this property. It started with the elevator to our room, which probably needs to have a NY State inspection. The hydraulic system causes shuddering going up and down, which seems like a hydraulic valve issue—scary. Then try and find room 212. One sign says rooms 210 to 219 go left. The other sign says 208 - 201 go right? Designed by math majors?The room we found was not completely clean, and though there is a kitchenette, there are no useful appliances like a coffee maker or any cups, plates, etc. You have to request these items. You also have to request a change of towels or room services unless you wait 7 days. There may be a charge if you need something sooner. The finish in the tub shower is peeling off, and everything in the room exudes a shabby feel.. the property needs some TLC.They advertise on Booking that breakfast is included, but what they have is crappy lukewarm coffee, a plastic wrapped muffin, and very skimpy nature valley granola bits—like mini bars. They have oatmeal packets but there is only hot water and sugar to add, and no bowl to mix it in, and no salt if you don’t want sweet oatmeal..This was a complete rip-off at over $300 a night. I would NEVER EVER stay here again and advise all to look elsewhere. Terrible. ESA GM, General Manager at Extended Stay America - Long Island - Bethpage, responded to this review Thank you for taking the time to post your detailed feedback. It is discouraging to know we did not merit the cost of your stay and that we let you down. We appreciate your concern related to the elevator. The comfort and safety of our guests are our prime concern, and we will review this with our engineering staff. We also apologize for the cleanliness and maintenance issues in the suite offered to you that caused inconvenience. We will share your feedback with our housekeeping and maintenance teams for their review and action. Additionally, we have noted your comments about the upkeep of our property and the grab-and-go breakfast as it helps us enhance our guest service. We hope you will change your mind about us and allow us to serve you again on a future date. Sincerely,Hotel Management

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