Extended Stay America Long Island Melville

Recent Reviews: 184

• User:jpfernandezs

  Trip type: Business

  Terrible. Stay Away.

  23 Apr 2025

  Terrible experience. Rooms mediocre. Rest of building terrible. Cigarette smell reported but not fixed to an indifferent, undertrained, under skilled staff. Hallways have a permanent stinking smell. Zero service. Way many more options in Long Island to choose from. Checked out earlier than expected and got additional charges for this, staff unable or unwilling to help, referred to hotline, unable or unwilling to help either. ESA GM, General Manager at Extended Stay America - Long Island - Melville, responded to this review Dear jpfernandezs, We are genuinely sorry to hear that your visit did not reflect the comfortable and welcoming environment we aim to provide. It is disappointing to learn that aspects of your experience, including the room atmosphere and service interactions, fell short of expectations. Please be assured your comments regarding the billing have been shared with our leadership team. Your feedback plays an important role in our ongoing efforts to elevate the guest journey. We appreciate your valuable input and hope for another opportunity to better serve you.Sincerely,Hotel Management

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• User:nayadezc

  Trip type: Family

  One Night Stay...Never Again!!!!

  29 Jun 2024

  I booked my room directly on Extended Stay America website. Upon arrival at 3pm, there was no one at the counter to check people in...there were 2 gentlemen waiting when I walked into the establishment. A young man came to the desk and checked in the 1st gentleman. The second gentleman had issues because they couldn't find his other reservation. At the same time, Claudia comes in for her shift. She calls me over to start the check-in process. Claudia informs me that the elevator is out of service and they only have a room on the 3rd floor...which means we have to walk up 3 flights of steps!!! DISCLAIMER: There was no notice on ESA website stating the elevator was down!!! I would not have booked here because my sisters and I all have knee issues and can't handle climbing steps. But we took the room because all the other hotels in the area was sold out. She gave me the key and my sisters and I climbed 3 flights of stairs to find room 301 in the process of still being cleaned at 3:30pm. The housekeeper said 30 min more!!! This is totally unacceptable!!!! Why would Claudia send me to a room that was not ready? I called the front desk and they told me they dont have any more rooms and they can give me a refund. At this point, I am utterly disgusted and over this whole experience. My sisters and I stood in the hallway for 30 mins waiting for the room to be cleaned. As we waited, we saw a roach crawling on the wall. A second housekeeper came to help, which sped up the process, so I want to say Thank you to them because this mishap was not their fault.Upon entering the room, the room was cleaned but the room itself left a great deal to be desired: the appliances were old, the head of the bed would lift up if you sat down at the foot of the bed and and air conditioner was glitchy.This was a horrible experience and normally I would put the blame on the parent company for not putting a disclaimer about the elevator not working on the website but paired with uncaring, lackadaisical customer service from the front desk staff just made the experience even more horrifying.Side note: I would not recommend this hotel for solo female travelers or solo female travelers with children. There were groups of men hanging in the parking lot with coolers drinking, people going in the woods behind the hotel, the hallways are not well lit and entire hotel gives off a sketchy vibe. ESA GM, General Manager at Extended Stay America - Long Island - Melville, responded to this review Dear nayadezc, Thank you for sharing your experience. We deeply regret the numerous issues you encountered during your stay. The lack of communication about the out-of-service elevator and the delay in room readiness are unacceptable. We also apologize for the condition of the room and any discomfort caused by the environment. Your safety and satisfaction are our top priorities, and we are addressing these concerns urgently. We appreciate your recognition of the housekeeping staff's efforts and your detailed feedback, which will help us make necessary improvements. We hope to have the opportunity to restore your confidence in the future. Sincerely,Hotel Management

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• User:Dontstayhere678

  Trip type: Business

  Just sleep in your car.

  19 Jan 2023

  This place is trash. Me, my luggage, and everything I own smells like cigarette and weed. EVERY single time I left the room for 2 weeks I had to go to the front desk to get my room key to work. The useless potatoes at the front desk did jack to fix it. Breakfast and the coffee is trash. The elevator buttons are janky. You have to kick start that mfer to make it work. Room was okay. Everything is do your self from towels to bedding and trash. If this place is on your list to stay, scratch it off and just sleep under the 495. ESA GM, General Manager at Extended Stay America - Long Island - Melville, responded to this review Dear Dontstayhere678, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

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• User:auzeus72

  Trip type: Family

  Poor hotel. Running into the ground

  22 Nov 2022

  Not family friendly, smells like weed everywhere, heat in the room was so loud we couldn’t get decent sleep. DO NOT RECOMMEND. Unless you want a motel party hotel. I was not happy being there and would never go back. Girl at the front desk was not friendly ESA GM, General Manager at Extended Stay America - Long Island - Melville, responded to this review Dear auzeus72, we are sorry to see that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely,Hotel Management

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• User:Mona M

  Trip type:

  A misleading name for this hotel

  23 Oct 2022

  Extended Stay...what does it mean to most people? That you are going to be there more than one night. The double room was clean and neat, but small with only two chairs at the table and one other upholstered chair. The kitchen had nothing in it. I don't mean it was under stocked, it had nothing! First and foremost no coffee pot or cups of any material (plastic, Styrofoam, ceramic) or coffee or coffee condiments. No dishes, silverware, pots, pans, glasses. Of course with no dishes, why would it need any dish cleaning paraphernalia (soap, sponge, towel, dish drain)? All is available if you request it. (I am still traumatized by the lack of coffee pot).The hotel is pet friendly for a fee, but please keep the dog out of the lobby. The pet walk area is clearly marked, but rimmed with yellow caution flags to avoid walking on to prevent contact with just sprayed pesticide.The employees were lackluster at best. ESA GM, General Manager at Extended Stay America - Long Island - Melville, responded to this review Dear 944monam, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

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