Extended Stay America Secaucus New York City Area

Recent Reviews: 372

• User:L'SHEM S

  Trip type: Solo travel

  Violating Management - Substandard conditions

  19 Apr 2026

  Personally found as anti semitic and anti black. This is “personally” and otherwise Provable. Further evident by the majority of their team-ship intentionally comprised of Hispanics - under the management of an unprofessional immature insecure irresponsible one named Ashtry Gonzalez. And her own manipulative deceiving cohort manager named Channeli. (Both respectively Hispanic, fully disregardful of and indifferent to other ethnicities; even disabilities as evidenced upon our own stay.) Both Gossiping about guests rather than assisting them. ……………Running a run down very filthy place, where all floors’ garbages are piled up for days, and cockroaches crawling the hall walls. And mice are hiding within rooms. Mainly where smoke and (illegal) synthetic marijuana is tolerated, and strongly realized even before entering it. ……………Worthy of pointing out is a dishonest and disrespectful desk clerk named - Joshua. A very respectful honest very helpful and proper front desk person named Afonso. Who should be supervisor or manager INSTEAD, and who otherwise belongs in a QUALITY establishment; where he will be appreciated By Normal. Not in a bias low class hotel, whose low class staff and managers “attract” the same. The ONLY reason for our stay length. ESA GM, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. The concerns you mentioned regarding the environment and cleanliness are taken seriously, and we appreciate you bringing them forward so they can be reviewed internally. Guest feedback plays an important role in helping us improve both service and overall experience. We value your comments and hope for the opportunity to provide a more comfortable and consistent stay in the future.Sincerely,Hotel Management

  Read more

• User:Jeremy L

  Trip type: Couples

  Could have been cleaner

  26 Jan 2026

  Stayed here for 2 nights because our shower at home wasn’t able to be fixed right away due to the winter storm room was not maintained well had a lot of issues as well as a wrapper and crumbled tissue on the floor under the bed I can say I wouldn’t come back ESA GM, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review Dear Z9004IJjeremyl,Thank you for your recent stay and your feedback. We are sorry to hear that we did not deliver the fresh, clean suite we are known for during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

  Read more

• User:Ahmed S

  Trip type: Family

  Convenient for visiting nyc.

  25 Aug 2025

  Well, overall it was ok The good1- location, close to nyc and the bus stn is veey convenient.2- good space and comfy beds3- cheapest in the area4- ample of free parking space.The bad1- staff is rude.2- no cleaning service3- not a single item in the kitchen.4- breakfast is just coffee and muffins.5- no dedicated reciptionist. ESA GM, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review Dear Ahmed S, Thank you for taking the time to share the highlights and areas that could be improved. We're glad our property’s location, room comfort, and on-site parking met your needs. We also understand your concerns about hospitality, housekeeping, and the amenities we offer. Your comments give us valuable insight into where we can focus our efforts, and we’ll be sharing this with our team to make adjustments for future guests. We appreciate your patience and hope to have another chance to better serve you down the road.Sincerely,Hotel Management

  Read more

• User:Zouhair H

  Trip type: Friends getaway

  Worst hotel I ever seen it s a garbage

  30 Jul 2025

  It was a really bad experience. When we got to the room, it smelled terrible. At first, we thought the smell was coming from outside, so we closed the window—but it still smelled bad.We left the hotel to go to New York, hoping it would be better when we returned. But when we got back to the room around midnight, the smell was even worse—we could barely breathe. We looked around to see if something was causing it, and guess what? We found a dead mouse under the bed.We immediately called the front desk. The person said, "I’ll come check it in 3 minutes." We waited for two hours in the hallway, and no one showed up. After two hours, we went to reception ourselves and finally found someone. He changed our room and told us to speak with the manager the next day to find a solution.In the morning, we decided to check out. The receptionist told us we could either get 50% off our payment or call the next morning if we weren’t satisfied with that. We agreed to the 50% refund, and she said we would receive it within three business days.It’s been over two weeks, and we still haven’t received anything. Booking.com told us that the hotel hasn’t come to any arrangement with them regarding our situation.Bottom line: Don’t trust this hotel. The service is terrible, and it’s dirty. I’ve traveled a lot in my life and have never found a dead mouse in my hotel room before. ESA GM, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review Dear zouhairh527,We sincerely apologize for the disappointing experience you encountered. Your concerns have been passed along to the relevant team. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Sincerely,Hotel Management

  Read more

• User:annavL1607JP

  Trip type: Family

  Customer orientation skills needed

  01 Nov 2024

  Perfect location, the bus stop is right across the street. It's pretty much everything good that I can say about this place. Not friendly staff at all. There is no breakfast, only cheap muffins and coffee. No milk even. If you want water, you can only buy it in a vending machine. No smiles, no politeness, no kindness ESA GM, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review Dear annavL1607JP, Thank you for choosing us. We are glad that you had a pleasant stay and were pleased with our location being right across the bus stop. However, we are sorry for the discomfort caused and will share these remarks with the concerned team to improve. Please know this is not a typical occurrence, and we take these matters very seriously. We hope you will give us another opportunity as we would welcome the chance to provide you with an outstanding visit.Sincerely,  Hotel Management

  Read more