Four Points By Sheraton Manhattan Soho Village

Recent Reviews: 1188

• User:MedA101

  Trip type: Couples

  Hotel with no real lobby

  25 Jan 2026

  The hotel had no lobby. The entrance was a small room where the front desk was at left and 2 sofas at right side. Therefore, when you entered the hotel you basically had no choice but to go to your room. Hotel was located at a business district so while it may be good for those who are traveling on business, it was not ideal for tourists like us that wanted to avoid crowds on time square meanwhile wanted easy access to nice restaurants and coffee shops and sightseeing. The hotel had coffee at the small room at front until 11:00 am and since most coffee shops closed after business hours, one had to go around to get a cup of coffee. The room was small but the house keeping staff did a very good job keeping it clean. The highlight of horel was its front desk staff who were professional and had a welcoming attitude and willing to help if needed Christopher F, Other at Four Points by Sheraton Manhattan SoHo Village, responded to this review Hello MedA101, thank you for the valuable feedback and your time with us. In regard to the lobby size it does reflect the hotel size. Most hotels in this are are smaller boutique style hotels with small lobbies. Apologies it was not suitable for you. I am surprised to hear about your opinion of the neighborhood. Soho is a real NYC walking neighborhood full of amazing shopping, restaurants, and coffee shops that stay open late just steps away. Some of the best known restaurants in NYC are a very short walk from the hotel. There are tons of amazing restaurants and shop within a half mile radius of the hotel. I would recommend speaking to the front desk about the area next time and we can give you loads of information and even a restaurant list that we have for guests. We love to help in that way. Take care and be well!

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• User:Gina S

  Trip type: Family

  Very quiet but cold during winter

  04 Jan 2026

  We stayed here for a week of a party of six with three rooms. The rooms were big enough, and it was very clean. Unfortunately, the windows are very old and I catched a cold because of the wind that came through (even tought I closed both blibds). Also, sometimes towels were missing and the free water wasn’t filled up, which in my opinion should work since the cleaning ladies do this every single day point Jim was also great and it helped a lot to have an ice machine and a vending machine for emergency point staff at the reception was very polite would recommend his hotel, but not during winter season because of the old Windows. also, the furnace wasn’t very ecological because we typed in how hot or cold we wanted the room to be and when it should stay steady, the heat was on for five minutes and afterwards the AC went off to keep it steady in my opinion, the AC shouldn’t work when there’s a snowstorm outside. Thomas Carpenter, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review January 07, 2025Good Morning Gina,Firstly thank you so much for your recent visit to the Four Points, SoHo Village. We are delighted that you found our staff to be friendly and professional. I do want to apologize for falling short of expectations regarding towels and for the old windows/HVAC issues. I have shared this review with the team to assure our housekeeping and engineering departments correct the issues to avoid any future bad experiences for other guests. We thank you for taking the time to leave a review and we thank you for your business.Best Regards,Thomas Carpenter, General Managerthomas.carpenter@fourpointssohonyc.com

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• User:theofficialchocky

  Trip type: Business

  Dirty and expensive. Terrible combination!

  23 Oct 2025

  The room was dirty. There were random pills on the floor and that was gross as hell. I booked it at 12pm the day that I was going to stay there and it was still almost $560! Luckily checked in at 10pm and left at 7am the next morning. Christopher F, Other at Four Points by Sheraton Manhattan SoHo Village, responded to this review Hello the officialchocky, thank you for your feedback. This is not at all the experience we want our guests to have and we failed to provide the type of stay we strive for. Your feedback will be shared with the housekeeping department and retraining will be done with the housekeeping staff involved so nothing like this happens again. We do hope to see you again so we can make up for the subpar stay. Be well.

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• User:mbS7057SR

  Trip type: Couples

  Look elsewhere to stay

  22 Sept 2025

  Great location. That is where the praise ends. Dark, dirty room. TV was sideways, sound was inconsistent out of it. The carpet in the room needs to be replaced as there are sketchy spots on it. Thinnest towels I have seen at a hotel. Not friendly morning staff, evening staff were more pleasant. Do not recommend anyone stay here. Christopher F, Other at Four Points by Sheraton Manhattan SoHo Village, responded to this review Dear mbS7057SR, thank you for the honest and valuable feedback. Our apologies about the issues you experienced. They will be shared with the housekeeping and engineering leadership team so we can take steps to improve. We hope we get a chance to serve you again and make up for this subpar stay.

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• User:sammy1232018

  Trip type: Family

  Great value and location

  01 Apr 2025

  My daughter and I used to stay here years ago and gave it a go last weekend and it was lovely! We took the train into nyc the cab ride was only 15 dollars to get there. We were greeted by a super nice women at the front desk. And our room yes small but all we were doing was sleeping my feeling is who cares if it’s small we are just sleeping there. There are a number of truly positive items about staying here is location and expense. We were walking distance to soho, east and west village, soho, tribeca and Chelsea. The area is quiet unlike the mess in Times Square but there is a subway stop just across the street if you want to go to upper NYC so easily. The employees were fabulous from beg to end def a great value Thomas Carpenter, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review December 09, 2025Good Afternoon Valued Customer,We truly thank you for taking the time to write a review we thank you for your business and we truly hope that you decide to return some time in the very near future, thank you for your business and thank you for being a Bonvoy member. Best Regards,Thomas Carpenter, General Managerthomas.carpenter@fourpointssohonyc.com

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