Franklin Guesthouse

Recent Reviews: 742

• User:smithccc

  Trip type: Business

  Franklin Guesthouse

  07 Jun 2026

  Room was excellent and clean. Hotel is in a great neighborhood with lots of parks and city views. We had SEVERAL unfortunate issues however, Melanie is an excellent and a true asset to the hotel. Her professionalism, kindness, and willingness to help turned a frustrating experience into a positive one. Thank you, Melanie!

• User:Craig M

  Trip type: Family

  Very disappointing, especially considering the price

  14 May 2026

  My family urgently needed a place to stay after an unexpected situation at home. We checked in exhausted, carrying luggage, a stroller, and a baby. The morning front desk employee saw the situation and made no effort to help with the stairs. Two elderly guests ended up helping instead.Things became even more stressful due to poor communication about how to access the room. The interaction upset my partner so much that she no longer wanted to stay at the hotel at all, which is something I have never seen in all our years together.When I later asked the employee for their name, I was given a false name, which only made the situation feel more unprofessional and uncomfortable.Beyond that, the overall experience did not match the price point whatsoever. The evening front desk staff came across as cold and unfriendly, the in room coffee was genuinely terrible, and the small outdoor area attached to the room was much smaller and less usable than expected.The only positive interaction we had was with one helpful night shift employee.What made the entire experience even more frustrating was that there appears to be no manager physically present at the hotel. I emailed management directly regarding the situation and never received any response.After this experience, we would never choose to stay here again.

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• User:60004Kathy

  Trip type: Couples

  Solid choice

  08 Dec 2025

  Despite a few issues, it is still the overall best place we have stayed at in NYC/Brooklyn. The staff are fabulous—friendly and helpful. The unit is spacious by NYC standards and clean. The bathroom it spacious, but no door on shower. Very basic kitchen supplies, more suitable for take out and warm ups, but served us well for making a meat and cheese tray on Thanksgiving. My daughter and her boyfriend came over for snacks and games in the afternoon before our dinner reservations. Don’t try to make more than 7 cups of coffee at a time—grounds forced up and over filter and makes mess. Couch is not comfortable for more than a short period of time. TV doesn’t have ability to pull up Netflix or YouTube without connecting a laptop with a HDMI cord. Bed was comfortable enough, but pillows were very uncomfortable (but we are used to memory foam). The outlets by bed do not hold a charging block well, it falls out. I struggled to find a cord and block that would charge my iPhone by the bed. Despite being plugged in, phone didn't charge and battery lost charge overnight while playing white noise app. My alarm didn't go off. Next night charged phone before bed and used a backup battery at night. Charging works fine in bathroom and kitchen. Room 101 seemed quiet, but 2 days later we did hear much movement upstairs. Coat hooks by door were great to have. Couple of close grocery stores, well stocked convenience stores, bakeries and coffee shops close by. Gym was compact and small. Machines seemed well cared for. Both treadmills were off at base by floor, but maintenance realized and turned on for me. We brought small umbrellas, but they did have large ones for guest use.

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• User:Stephanie L

  Trip type: Solo travel

  I’ll Never Stay Anywhere Else in NYC Again

  02 Oct 2025

  Okay - so in all fairness, I hesitated for a brief moment in writing this review because I’m an unrepentant gatekeeper. I generally don’t like sharing great experiences because then, I’m always annoyed when those finds become unavailable due to resounding popularity. But it would be truly immoral not to review the “other worldly” level of an exceptional experience that was my stay at the Franklin Guesthouse. It’s worth noting that I travel all the time. Never have I been compelled to write a review of any of my hotel stays, many of which have been notably great. It’s just that Franklin Guesthouse was in a class of its own. I was compelled by the sheer quality of service to do it. From the moment I checked in, I was greeted by the most wonderful staff. I primarily was served by Valentina who was a literal doll and was accommodating to my every need. There wasn’t anything I asked for that she wasn’t able to resolve directly herself or immediately find someone who could. She was genuinely the perfect representative of the Franklin Guesthouse and immediately set the tone that my stay would be something special. I miss her like I personally knew her lol. The rooms were HUGE and had every modern amenity imaginable. I always judge a place by its bathroom. My bathroom was so beautiful, large and luxurious that I would happily live in it. The shower - oh my God - I’m still thinking about it . . . They provide their own branded liquid hand soap (so that you don’t have to use bar soap to wash your hands all the time - nice touch). The in-room kitchen has everything you need (dish soap, sponge, dishwasher (!), oven (!) even tea towels lol) And the queen size bed felt like a king - I didn’t notice a difference. I stayed in the Deluxe Loft Suite with Patio on the Lower Level. World class accommodation. As a native New Yorker, the room was miles better than any apartment I ever lived in the city 😂. And I know - “lower level” might sound a little scary to some out-of-towners but please rest assured, the area is incredibly safe, secure and completely inaccessible to anyone not on the hotel grounds. The patio, while small, offered the perfect touch to make the room feel even more like a home. And yooo - they have a 24-hour accessible sauna, ya’ll. Like, what more could you want? The neighborhood is the **perfect** neighborhood to experience all the “cutesy” pieces of Brooklyn. The hotel sits right in the middle of a bustling street of wonderful restaurants, delis, shops and cafes that would make most decide to stay locked in. But I was outside lol - and couldn’t be happier that a train station was literally a block and a half away (the G at Greenpoint Avenue). I would return to the hotel at all types of late hours in the night - completely safe. And there was **always** someone at the front desk there if you needed. In fact, Melanie, another one of Franklin Guesthouse’s wonderful team, was mostly there in the later part of the afternoon/evening and at night and she too was super sweet.When it was time to leave, I legit teared up. I’ve never felt **that sad** leaving a hotel but I was a bit heartbroken that I had to go. Carlos, another member of the Franklin Guesthouse team, was there to help me with my bags and was available for help with anything really. They really staffed this hotel with the best people. I’m usually a Marriott girl, but not anymore in NYC I’m not! I’m a Franklin Guesthouse girl now - it’s a wrap on any other place. So if you made it this far in the review, then just book it. This is literally the best place to stay in NYC. Don’t look anywhere else. I don’t work for Franklin Guesthouse. Never met them before my stay. And don’t know them from a can of paint. But let me tell you this: every 👏🏾 single 👏🏾 time I come to New York, I’m staying there. I will literally plan my trips around whether Franklin Guesthouse is available. If it isn’t, then I’m not going to New York. Plain and simple. I think the owners also own The Box House Hotel in Williamsburg so if you can’t find availability at Franklin Guesthouse, after this experience, I would totally trust staying there. Also anyone who had a single negative thing to say about this hotel didn’t stay there - or they’re truly miserable and can’t be satisfied by anything that this life has to offer. I want to prove to you that I’m being fair and think of anything subpar about this place but I literally can’t think of a single thing wrong. Even the cleaning staff is perfect. They come at the right time (no early morning knocks) and they leave your room feeling brand new every time you come back. I can’t explain why the cleaning feels better there, but it just does! FRANKLIN GUESTHOUSE IS APEX! It’s honestly as close to a perfect stay as you’ll ever experience in NYC. And frankly, it **was** a perfect experience for me. No notes. Chef’s kiss.

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• User:Sarah R

  Trip type: Couples

  Fabulous

  28 Aug 2025

  Visiting our daughter who lives nearby. Perfect location for dining and shopping. Easy train and bus access. Quick travel to lga. Having the living space and bedroom along with kitchen was fantastic for 4 days. Quiet and comfortable beds. Bathroom and kitchen had everything we needed. Would definitely stay again.