Freehand New York

Recent Reviews: 591

• User: Vo J

  Trip type: Solo travel

  Hygiene & safety concern; Intimidation, rude and confrontational behaviour by staff; stressful experience for a woman

  I paid for four nights at Freehand New York. I made a reasonable hygiene request. What I received was dismissal, sustained intimidation, an implied physical threat, obstruction of a legitimate complaints process, and threat of removal from the premises in the middle of the night — twice.No woman travelling alone should experience this. No guest of any kind should experience this.The full context -… Read moreI paid for four nights at Freehand New York. I made a reasonable hygiene request. What I received was dismissal, sustained intimidation, an implied physical threat, obstruction of a legitimate complaints process, and threat of removal from the premises in the… Read more

• User: 497andreinas

  Trip type: Family

  Not Worth the Price.

  I paid nearly $500 per night and experienced one problem after another.Our original room had a known air conditioning issue. A technician told us the TV had to be removed for the AC to work properly, meaning we had to choose between air conditioning and a television.The hotel’s solution was to suggest that I cancel my reservation while traveling to New York with my two daughters.We were eventually… Read moreI paid nearly $500 per night and experienced one problem after another.Our original room had a known air conditioning issue. A technician told us the TV had to be removed for the AC to work properly, meaning we had to choose between air conditioning and a tele… Read more

• User: Andra G

  Trip type: Business

  Dishonest facility fee, no coffee

  No coffee in the room? Or even in the lobby? $40 "facility fee" for no facilities? Forcing guests to pay the "facility fee" after they arrive is dishonest, it should just be included in the room rate. Juan Rodriguez, General Manager at Freehand New York, responded to this review Dear 502andrag,Thank you for posting your feedback from your visit with us. We are sorry to hear that you were not… Read moreNo coffee in the room? Or even in the lobby? $40 "facility fee" for no facilities? Forcing guests to pay the "facility fee" after they arrive is dishonest, it should just be included in the room rate. Juan Rodriguez, General Manager at Freehand New York, re… Read more

• User: Eric L

  Trip type: Family

  Great experience

  House keeping was excellentRooms were comfortableBed was fantastic Juan Rodriguez, General Manager at Freehand New York, responded to this review Dear Eric,Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they ta… Read moreHouse keeping was excellentRooms were comfortableBed was fantastic Juan Rodriguez, General Manager at Freehand New York, responded to this review Dear Eric,Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above… Read more

• User: Hungryroadtripper

  Trip type: Family

  Be Careful When Booking Online -- Make Sure You Have Freehand Not a 3rd Party

  Beware of how you book for Freehand. Although I'm pretty careful, I got snookered and somehow I booked through a third party when I thought I was booking directly with Freehand, The third party is Guest Reservations. I booked for multiple days because of a family event, and then tried to change one of the dates for a 100% legit medical reason. There was no way to change the reservation and it was… Read moreBeware of how you book for Freehand. Although I'm pretty careful, I got snookered and somehow I booked through a third party when I thought I was booking directly with Freehand, The third party is Guest Reservations. I booked for multiple days because of a fam… Read more