Hampton Inn Manhattan Chelsea

Recent Reviews: 2462

• User:CityB214

  Trip type: Family

  I will stay elsewhere next time

  07 Jun 2026

  Stay elsewhere. I had problems with bathroom sink and shower that I basically had to fix myself. Poor air-conditioning in the rooms; none in the lobby. Do not Valet Park!!I waited 2 hours to get my car from the valet. And the car had damage caused by the valet. There are better hotel choices in area General Manager, Owner at Hampton Inn Manhattan-Chelsea, responded to this review Dear CityB214,We are truly sorry to hear about your experience and appreciate you bringing your concerns to our attention. We understand how frustrating it can be when comfort-related issues arise during a stay, along with challenges encountered with parking and vehicle handling services. We take all guest feedback seriously and regularly review such concerns to identify areas for improvement. We also regret the inconvenience caused by the bathroom and air-conditioning issues, and we understand how this may have impacted your overall comfort. Your comments have been shared with the relevant teams as part of our ongoing efforts to enhance service quality, and we hope to have the opportunity to welcome you again in the future for a seamless experience.With thanks, The Team at The Hampton Inn Chelsea

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• User:Jeff J

  Trip type: Family

  Generally Good

  30 May 2026

  Pluses: Great location, quick check-in, friendly staff, clean, quiet, relatively spacious room for NYC, and free weekend street parking nearby.Minuses: Somewhat dated compared with other Hampton Inns. Breakfast serving area is a little cramped (but the seating area in the back is nice). General Manager, Owner at Hampton Inn Manhattan-Chelsea, responded to this review Dear Guest,Thank you for the generous review of Hampton Inn Manhattan - Chelsea! We are delighted to know that you enjoyed our convenient location and smooth arrival experience, and that our team helped make your stay a pleasant one. We are also pleased that you found the accommodations comfortable and appreciated the peaceful atmosphere throughout your visit. We appreciate your feedback regarding the overall condition of the property and the breakfast area. Guest comments like yours are valuable to us as we continue looking for ways to enhance the experience for future guests. We look forward to welcoming you back on your next visit to New York City.With thanks, The Team at The Hampton Inn Chelsea

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• User:LoriO24

  Trip type: Business

  Disappointing but friendly

  09 May 2026

  In general an ok stay. Staff were extremely friendly which saved the stay. The hotel is in a good area, close to where I had business in Flatiron. The room was typical of the city and while clean, the towels and sheets had stains on them which is an absolute miss by Hilton. The towels had patches that were worn through - while clean, it’s disgusting to use towels with visible stains on them. The front desk girl was really nice when I asked for new ones, but they weren’t much better. I expect better from any hotel, especially Hilton. While everything else was on par, and staff exceeded, I won’t choose this option again in the future, which is too bad because it could have been. General Manager, Owner at Hampton Inn Manhattan-Chelsea, responded to this review Dear Guest,Thank you for your feedback regarding your recent stay with us. We are pleased to hear our team made a positive impression and that you found the location convenient for your needs. However, we sincerely apologize for the condition of the linens, as we always aim for the highest standards of cleanliness and quality. Your insights are invaluable, and we will certainly address your concerns to enhance our guests’ experience moving forward. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.With thanks, The Team at The Hampton Inn Chelsea

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• User:C1859JOlesliem

  Trip type: Couples

  Great hotel

  03 May 2026

  The beds are so comfortable!!! Hard to get up but we are in NYC - lots to do! Great location and value. General Manager, Owner at Hampton Inn Manhattan-Chelsea, responded to this review Dear Guest,Thank you for including Hampton Inn Manhattan - Chelsea in your travel plans! It is always a delight to read feedback from our guests about their comfortable and refreshing stay. We are pleased to read about your enjoyable stay and that our comfortable beds provided you with a relaxing night’s sleep. We are also glad to hear that you found our location convenient for your travel plans and that you found us reasonable. We appreciate your feedback and look forward to your next visit! With thanks, The Team at The Hampton Inn Chelsea

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• User:tessieo129

  Trip type: Family

  Love it - great staff

  19 Feb 2026

  So I'm currently on my third day here at this hotel. Whilst the outside looks quite meek, and I would recommend them putting some lights outside as it would be easier to find when we return on the evening, I cannot fault the experience or the staff, particularly Jessie Johnson. The breakfast has been fantastic we have been early so I don't know about the reviews that say things were out later, however there is orange juice, apple juice, strawberry and kiwi water available. There are two types of wafflemakers with batter readily available. Three types of cereal and there is oatmeal, there has been scrambled eggs and potato option and a sausage/turkey sausage meat option each morning. They have hot water although no English breakfast tea, there are a range of available. That is open 24 seven for decaf, dark roast and light roast coffee as well. It was very nice when we came in night it was cold and they had a hot chocolate station. They've treated my two children who are 10 and 12 with great care.There is a little station where you can get noodles and snacks you can buy those at reception, and then there is microwave available there to heat those up if you want to. We also have the breakfast station with breads and muffin options range of sauces et cetera.Although not the biggest, the restaurant it certainly is suited to what we need.The room has cleaned every day with the beds being made, shower is a great temperature and strong enough, bath is very small but that's to be expected I think in New York. The beds are a good English size King, plenty of channels on the TV but excessive amounts of adverts as they tend to have an American TV. There are hot water facilities in the room a hairdryer, complementary shampoo, shower gel, and anything we needed at the desk they have arranged for us. We've also asked for advice on the subway and directions and suggestions for food and drinks and all of the six ladies that I have met on reception so far I have been extremely helpful. I would definitely stay here again and I really appreciate the staff in particular and the cleaners/kitchen staff worked really hard, if they have run out of an item just ask and they are happy to refill. General Manager, Owner at Hampton Inn Manhattan-Chelsea, responded to this review Dear tessieo129,Thank you for choosing Hampton Inn Manhattan - Chelsea and for your fantastic review. We are delighted to hear that our team, especially Jessie, made such a positive impact on your experience. It's wonderful to know that you enjoyed our breakfast offerings and found our facilities accommodating for your family’s needs. We appreciate your suggestion regarding the exterior lighting, as we always strive to enhance our guests' convenience and comfort. Your kind words about our staff’s helpfulness and the quality of service truly warm our hearts, and we’re committed to maintaining that level of excellence for every guest who walks through our doors. Thank you for sharing your experience, and we look forward to welcoming you and your family back in the future!With thanks, The Team at The Hampton Inn Chelsea

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