Hampton Inn Manhattan - Madison Square Garden Area

Recent Reviews: 2705

• User:pedropinheiroo

  Trip type: Solo travel

  A Charming Stay at a Great Location

  21 Apr 2026

  First of all, I loved the attention Adriana gave me while answering all my pre-stay questions through the Hilton app. I truly appreciate that level of care! Upon arrival, I was delighted to learn that breakfast was included. My room was lovely and spacious, and the location is perfect as it is close to everything. It was an excellent experience, and the entire front desk team was very friendly. General Manager, Owner at Hampton Inn Manhattan-Madison Square Garden Area, responded to this review Dear Guest,Thank you for including Hampton Inn Manhattan-Madison Square Garden Area in your travel plans! We are thrilled to hear that Adriana provided you with such attentive service prior to your stay. It is wonderful to know that you enjoyed our generous breakfast offering and found your accommodations comfortable and spacious. Our team strives to create a welcoming atmosphere, so it is gratifying to hear that our front desk associates made a positive impression during your visit. We look forward to the pleasure of welcoming you back for another enjoyable getaway soon!With Thanks, The Hampton Inn Herald Square Team

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• User:Moab F

  Trip type: Solo travel

  No warm water

  28 Mar 2026

  Freezing water, tap and shower cold the entire 4 days I’ve been here. Run around answers and “solutions” of letting the water run for 10 mins which does NOT work and no one has time for. General Manager, Owner at Hampton Inn Manhattan-Madison Square Garden Area, responded to this review Dear Guest,We sincerely apologize for the inconvenience you experienced with the water temperature in your room. We understand how frustrating this must have been, and we are disappointed that we fell short of providing a comfortable experience. Please know that your comfort is very important to us, and we are reviewing this matter with our maintenance team to ensure it is addressed promptly. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.With Thanks, The Hampton Inn Herald Square Team

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• User:Colleenzzz

  Trip type: Couples

  Fine for a Short Stay

  28 Feb 2026

  This was a standard Hampton Inn located close to Penn Station. We got in late, so needed to grab a room just for the overnight. The room was very small, but neat and clean. Nicely decorated lobby, and a friendly staff made for a satisfactory short stay. General Manager, Owner at Hampton Inn Manhattan-Madison Square Garden Area, responded to this review Dear Colleenzzz,Thank you for including Hampton Inn Manhattan-Madison Square Garden Area in your travel plans! We’re glad to hear that your room was comfortable and well-kept, and that our welcoming lobby and friendly team helped make your short stay pleasant. Being conveniently located near Penn Station is one of the many benefits of staying with us, and we’re happy it made your stay even more convenient. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.With Thanks, The Hampton Inn Herald Square Team

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• User:raquelle

  Trip type: Family

  Wonderful Time

  25 Feb 2026

  We have just got back from 4 nights staying here. Booked due being near to Penn Station. Location was great! We had a 2 x double bed room that overlooked the front of the hotel. Yes it was noisy but it is in the middle of the city! The room was clean and warm. Comfortable and exactly what we needed and expected for the money. Breakfast was included which was great and enough to fuel us for the day. It did get busier in the dining area after 8am so get there earlier if you prefer it quieter. The make your own waffles were a hit! All the staff we met were kind and helpful. We came back to a clean, made up room each day.The only downside (on just one day) was the lift seemed to be out of order. Only one (of the two) was working so it caused big delays in trying to get in as it was too full each time. We walked down but from the 11th floor it was a lot! My mum struggled with this. She couldn’t climb up either so we just had to wait.Apart from that we thoroughly enjoyed our time in New York and would definitely stay there again in the future. I would also recommend it to my friends and family. General Manager, Owner at Hampton Inn Manhattan-Madison Square Garden Area, responded to this review Dear Raquelle,Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area and sharing your experience. We're delighted to hear that you enjoyed our prime location and found your room spotless and comfortable. It's wonderful to know that our breakfast options, especially the make-your-own waffles, added to your stay. However, we sincerely apologize for the inconvenience you experienced with the elevator during your visit and appreciate your understanding. We are grateful for your kind words, and we look forward to welcoming you and your loved ones back for another memorable stay in New York! With Thanks, The Hampton Inn Herald Square Team

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• User:Craig B

  Trip type: Business

  Quoted $150/night, charged nearly $900. Misled at check‑in and dismissed when I raised the issue.

  10 Feb 2026

  I stayed at the Hampton Inn Madison Square Garden on a business trip with a group of high school exchange students. I originally booked two rooms, but upon arrival I realized the rooms were much smaller than expected. Because of this, I asked about adding a third room to better accommodate my group.At check‑in, the front desk staff member verbally quoted me a rate of approximately $150 per night for the additional room. I clarified and repeated the numbers back to her to make sure we both understood the rate... especially since she appeared distracted, talking on the phone and with another employee during the process. Based on that information, I agreed to book the third room.However, when I later saw the final bill, the charges for that third room totaled close to $890, which was nowhere near the price I was quoted. I was never told that the nightly rates fluctuated drastically from day to day, and this lack of communication directly affected my decision to book the extra room.When I contacted Hilton Guest Assistance, every response focused solely on explaining how their rate structure can change nightly... something I already understood. What was not addressed was the actual issue: I was misquoted the rate at check‑in, and that misinformation led me to make a decision I would not have made otherwise.As someone who travels frequently with students and books multiple rooms at Hilton/Hampton properties each year, this experience has caused me to seriously question the brand’s transparency and reliability. Being provided correct information at check‑in should be a basic expectation, and Hilton’s unwillingness to acknowledge the misquote or offer a meaningful resolution was extremely disappointing.I hope the hotel takes this feedback seriously. Guests deserve accurate, distraction‑free communication. Especially when making decisions that significantly affect their stay and budget. General Manager, Owner at Hampton Inn Manhattan-Madison Square Garden Area, responded to this review Dear craigbX4111BF,We were truly disappointed to read your comments and sincerely apologize for the experience you described, as it is never our intention to leave any guest feeling misled or unheard. We understand how important accurate and transparent communication is, especially when it involves room charges, and we regret the confusion and frustration this situation caused. Kindly allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately, and we are grateful for your patience in the meantime. We appreciate your loyalty to our brand and hope to restore your confidence in us on your next visit. Thank you for your feedback, and one of our managers will reach out to you shortly to discuss this further.With Thanks,The Hampton Inn Herald Square Team

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