Hilton Garden Inn New York/Manhattan-Chelsea

27+ photos

Hilton Garden Inn New York/Manhattan-Chelsea

Name: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 W 28th St, New York Area - NY, united-states
Telephone: 0204 505 9777
Rating: 4.1

new york area ny, united states

About Hilton Garden Inn New York/Manhattan-Chelsea

location

This hotel is located in Manhattan's vibrant Chelsea neighbourhood, brimming with shops, galleries, restaurants, and nightlife. This Madison Square Garden hotel, perfectly located in the city's flower district and the very chic Chelsea district, is in the heart of it all. It is just south of Times Square and convenient to Penn Station and Grand Central Station. The Empire State Building, Macy's, and Madison Square Garden are within three to four blocks of the hotel. Links to the public transport network are within a stone's throw. LaGuardia Airport is situated at a distance of approximately 15 km, Newark Liberty International Airport some 23 km and John F. Kennedy International Airport is roughly 28 km away.

facility

169 rooms are located on 22 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

After an eventful day, guests can work out and recharge in the gym.

meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Amenities at Hilton Garden Inn New York/Manhattan-Chelsea

Facilities (13)

Air conditioningLobbyShopsConference RoomInternet accessRoom ServiceLaundry ServiceElevator/ LiftLaundryNewspaperParkingSmoking roomsWifi

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (1)

Reception

General Services (6)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (5)

Breakfast BuffetBreakfast ServedContinental BreakfastBarRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (8)

ShowerBathtubHairdryerFridgeTVClosetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (1)

Gym

Transfers (1)

Airport Transfers

Location

Midtown West, New York Area - NY, United States

121 W 28th St

Nearest airport16km

City centre5km

What's nearby

City centre5km
Nearest airport16km
Nearest airport27km

Check-in from 3:00 PM · Check-out by 12:00 PM

Midtown West, New York Area - NY, United States

121 W 28th St

Nearest airport16km

City centre5km

What's nearby

City centre5km
Nearest airport16km
Nearest airport27km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.1

Very Good

2721 reviews

Value
Rooms
Cleanliness
Service

Excellent1188
Very Good1003
Average308
Poor118
Terrible104

Recent Reviews: 2721

User: Kirsten B
Trip type: Solo travel
Scams you out of $100 unauthorized charge and won’t release it - all to stay in a prison cell style room
Went for a quick 24 hour trip. Checked in and amount to be paid was amount expected so paid. Checked my account later and a whole other unauthorized $100 charge was against my account. No mention either verbal or in wording but I figured it would returned after checkout. That was Sunday and now Thursday - charge is still on my account and causing financial issues. Hotel refuses to address issues s… Went for a quick 24 hour trip. Checked in and amount to be paid was amount expected so paid. Checked my account later and a whole other unauthorized $100 charge was against my account. No mention either verbal or in wording but I figured it would returned afte…
User: mryanks9192
Trip type: Couples
Hilton Garden Inn Chelsea Stay
Jesus and Joseph were very nice, welcoming, and accommodating. They take a lot of pride in their jobs and it was very appreciated.Jesus and Joseph were very nice, welcoming, and accommodating. They take a lot of pride in their jobs and it was very appreciated.
User: Brianna Z
Trip type: Friends getaway
BEWARE – Extremely disappointing customer service, a very suspicious experience, and a complete lack of follow-up!!!
I have never left a negative review in my life, but this experience was the most frustrating thing I’ve ever dealt with at a hotel.My friends and I stayed here for a weekend in May. After housekeeping serviced our rooms, several of us later realized we each had clothing items missing. At first, we assumed we had simply misplaced them because we’ve never had anything like this happen at a hotel bef… I have never left a negative review in my life, but this experience was the most frustrating thing I’ve ever dealt with at a hotel.My friends and I stayed here for a weekend in May. After housekeeping serviced our rooms, several of us later realized we each ha…
User: Howard W
Trip type: Solo travel
Good & Bad
I apologized for my late review. I was there on July 15-20, 2026 (5 days/nights for H. Wong in Rm. 2402). There were some good and bad. I will start with the good - great staff with excellent customer service skills including Reception (Fatima & Tamarin); Bags for Storage (Black & Asian males - sorry, I didn't get their name); AND Housekeeping Staff! Now the bad - bathroom sink wasn't work… I apologized for my late review. I was there on July 15-20, 2026 (5 days/nights for H. Wong in Rm. 2402). There were some good and bad. I will start with the good - great staff with excellent customer service skills including Reception (Fatima & Tamarin);…
User: Alan F
Trip type: Family
Wouldn’t use again
Distinctly average hotel. Typical New York small room, air con was making an absolute racket. Poor. Coffee machine not working. Poor.Distinctly average hotel. Typical New York small room, air con was making an absolute racket. Poor. Coffee machine not working. Poor.

What our customers say

Trustpilot

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy