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Hilton Garden Inn Queens/Jfk Airport

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Hilton Garden Inn Queens/Jfk Airport

locationJFK Airport, New York Area - NY

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About Hilton Garden Inn Queens/Jfk AirportAbout Hilton Garden Inn Queens/Jfk Airport

Location

This hotel is located around 1 km from JFK airport to which there is a complimentary shuttle bus service. Countless restaurants, bars, shops and links to the public transport network are to be found within the immediate vicinity. Manhattan is about 20 km from the hotel. Thanks to its excellent location, the hotel is recommended to those on stopovers.

Facility

The hotel has 194 rooms, which are located on 6 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pool complex includes both indoor and outdoor pools, which are in part heated. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. For guests who wish to keep active, tennis, basketball and horse riding are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, bowling, squash and aerobics.

Meals

Various dining options are available, including a café and a bar. The non-smoking restaurant provides high chairs for children. Breakfast, lunch and dinner are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hilton Garden Inn Queens/Jfk Airport Amenities at Hilton Garden Inn Queens/Jfk Airport

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

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      Disability-friendly

    • -

      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Newspaper kiosk

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      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

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      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      CleanStay (Hilton)

    • -

      Contactless check-in/-out

    • -

      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

    • -

      Basketball

    • -

      Bowling

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Horse Riding

    • -

      Indoor Pool

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Squash

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Restaurants

1.6 km

Bars / Pubs

1.6 km

Shopping opportunities

3.2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

661

Very Good

522

Average

241

Poor

132

Terrible

171

Recent Reviews: 1727

  • User:robertlF882IC

    Trip type: Couples

    Better off sleeping in your car. AVOID!!

    rating16 May 2026

    We left for the airport early so we could get out our room ASAP. My wife asked me if I had checked reviews and I said I felt that I didn’t need to since it was a $315 Hilton room. The place has a Motel6 vibe. From the moment you arrive in the room there is this odd smell. By the time we hit midnight we woke up choking to this putrid rotten egg smell. By the time we got to 5am we couldn’t take it any longer and ordered an Uber since their shuttle bus doesn’t actually go to the terminal. I never complain or leave bad reviews but this hotel will be my exception. I have now read other reviews and they are terrible so add this one to the pile. STAY AWAY!!! SLEEP IN YOUR CAR! General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responded to this review Dear Guest,We truly regret that your recent stay did not meet your expectations, especially regarding the discomfort you experienced with the issues in your room and the inconvenience relating to our shuttle service. Please be assured that your comments are being taken seriously, and we will address these concerns to improve for future guests. Your insights are invaluable, and we appreciate you taking the time to share them, as we strive for the highest standards in hospitality. We genuinely hope to have the chance to provide you with a much more pleasant stay in the future. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Best Regards, Lakasha Taylor General Manager

  • User:Sightseer266335

    Trip type: Family

    Check around.

    rating13 May 2026

    Room was nice. Location isn’t the greatest. No walkable places to eat. Shuttle was great from the airport. They charged us for smoking in the room which we did not. Called and said I’d have to call back the next day. Jonacie , the manager was out. I saw a couple of reviews stating the same issue. I am working on getting it taken care of, I hope. Also food in restaurant was not the best. But only option unless you get something delivered. Glad I was there for only one night. Don’t plan to stay again. General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responded to this review Dear Guest,We sincerely apologize for your experience with the smoking charge and appreciate your understanding as we address this matter further. This is not the standard of service we strive for, and we regret that it impacted your visit. It is also disappointing to hear that the dining options did not meet your expectations. Please know your concerns are important to us, and we will share this with our team for improvement. On a positive note, we are pleased to know you found your accommodations comfortable and that the airport shuttle service added some comfort to your travel experience. We truly appreciate you bringing these matters to our attention and hope there may be an opportunity in the future to restore your confidence in us.Best Regards, Lakasha Taylor General Manager

  • User:Jill P

    Trip type: Couples

    Good for overnight

    rating02 May 2026

    Worth it for a place to crash overnight for a flight. That’s about it!!! It was clean enough and the bed was comfy. Toilet didn’t flush well. Also room and bathroom smelled like a combo between wet dog and burnt curry. The location is only good because of proximity to JFK. Otherwise nothing is around and Queens is a dump!! General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responded to this review Dear Guest, We are pleased to know that we were a convenient stop for your travel plans and that you found the room comfortable overall. We appreciate you sharing your thoughts, as guest feedback helps us better understand the experience from your perspective. While airport-adjacent locations naturally focus on accessibility, we also strive to create a pleasant and welcoming environment for every stay. Your comments are valuable to us as we continue enhancing our offerings. We hope to have the opportunity to welcome you back and provide an even more comfortable and enjoyable visit next time.Best Regards, Lakasha TaylorGeneral Manager

  • User:Sean C

    Trip type: Business

    AVOID AT ALL COSTS ☣️☣️☣️☣️☣️☣️☣️

    rating30 Apr 2026

    They stole $344 from me for smoking. I don’t smoke. When I called for a refund the assistant manager was very rude, said that only the gm could refund me. When I called corporate they contacted the hotel and asked them to refund me. They refused. When I called back to speak with the GM. She’s on vacation. These people will steal from you, treat you like garbage, then keep your money. AVOID THIS HOTEL AT ALL COSTS. They are thieves and liars. General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responded to this review Dear Guest,We are truly sorry to hear about your experience and understand how upsetting this situation must feel. Charges related to smoking are applied based on specific findings and established policies; however, we recognize how frustrating it can be if there is any disagreement or lack of clarity. We also regret that your interactions with the team did not feel helpful or respectful, as this is not the experience we aim to provide. Please accept our sincere apologies for the distress caused. Your feedback is important and will be reviewed internally to ensure better communication and handling of concerns. We hope you might consider allowing us another opportunity to provide a more positive and transparent experience in the future.Sincerely,Hotel Management

  • User:Tanner P

    Trip type: Business

    DONT STAY!

    rating22 Apr 2026

    DONT STAY! FALSELY CHARGED $1200 FOR SMOKING FEES EVEN THOUGH I DONT SMOKE OR VAPE. Spoke with Jonaci Mckenzie (Director of Rooms), and she states she cant help. General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responded to this review Dear Guest,We truly apologize for the frustration caused by the unexpected charge and understand how concerning this situation must have been. We also regret that your interaction with our team did not provide the clarity and support you were looking for. Your feedback is important to us, and we will review this matter further with our team. We appreciate you bringing this to our attention and hope to have the opportunity to restore your trust in us.Best Regards, Lakasha Taylor General Manager

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