Holiday Inn Express & Suites Jersey City North - Hoboken

Recent Reviews: 75

• User:M M

  Trip type: Couples

  THIS HOTEL WILL COMMIT CREDIT CARD FRAUD

  12 Feb 2026

  THIS HOTEL COMMITS CREDIT CARD FRAUD, I HAD TO CALL POLICE ON THEM. They charged me a $100 incidental hold on my card that never dropped off for over a month. When I called to fix it, the employee claimed it was refunded, I told her I called my bank twice and they confirmed they did not remove it. She told me to call my bank again, I said I'll just file a dispute because I don't want to go back and forth between them and the bank. THIS EVIL LADY then charges my card another $100 fraudulently. Her excuse? She said she charged me because I "was going to file the dispute". She then refused to give her name and kept hanging up. I ultimately had to bring police to the hotel and file credit card fraud charges to get my money back. Absolutely unacceptable—watch your card charges if you stay here. IHG Service, Owner at Holiday Inn Express & Suites Jersey City North - Hoboken By IHG, responded to this review Hi M M,Thank you for choosing to stay at our Holiday Inn Express & Suites Jersey City North - Hoboken during your trip. We truly value you as our guest and appreciate the time you took to share your feedback.Our goal is to provide clean, comfortable rooms and dependable service throughout your stay. I’m sorry to hear that your experience fell short of expectations. Please know that I’ve documented your comments and shared them with our local management team so they can take the appropriate steps to improve.I'd like the opportunity to address this with you further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your TripAdvisor username to IHGService@ihg.comWe sincerely hope you’ll consider giving us another chance to deliver the high standard of service you deserve.Take care,Kazer T.Case ManagerIHG Hotels & Resorts Service

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• User:Amazon1961

  Trip type: Business

  Nice hotel, fair price!

  17 Dec 2025

  This is a nice clean hotel. The rooms were modern and up to date. The breakfast was ok with lots to choose from. The exercise room was big and the equipment was in great condition. The front desk staff was very nice and helpful. The only negative thing about this hotel is it is difficult to get to coming from the Hoboken Train Station. Hotel Manager, Owner at Holiday Inn Express & Suites Jersey City North - Hoboken By IHG, responded to this review Dear Guest,We are delighted you enjoyed the clean modern rooms, breakfast variety, fitness center, and helpful front desk staff during your stay. Your feedback regarding accessibility from the Hoboken Train Station is appreciated, and we look forward to welcoming you back again soon.Sincerely, Hotel Manager

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• User:Mary S

  Trip type: Business

  TERRIBLE on all accounts.

  28 May 2025

  TERRIBLE on all accounts. Front desk is not helpful; does not speak very good English. When you call, you are placed on hold for 20+ minutes and no one gets back to you. Call back, no apology. I book corporate travel daily and have never experienced such a debacle like this. IHG Service, Owner at Holiday Inn Express & Suites Jersey City North - Hoboken By IHG, responded to this review Hi Mary S, We appreciate your feedback. It’s great to hear from our most valued guest. Thanks for your loyalty and for always staying with our Holiday Inn Express and Suites. We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHG Hotels and Resorts Service

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• User:Flyer783358

  Trip type: Friends getaway

  Stay away from this Hotel. Customer Service is awful and they tried to pressure me into more money!

  25 May 2025

  I stayed here recently for the Beyoncé concert, and while the hotel itself was clean and in a convenient location, the service I experienced left a lot to be desired.I originally booked my room through Hotels.com back in February. The day before check-in, I tried to adjust my reservation to accommodate another guest. I was told I had to make the change through the booking site, so I did—but instead of modifying the original reservation, the system created a second one. When I arrived, the hotel staff insisted I was responsible for both rooms and showed no understanding of the mix-up, despite me explaining the situation multiple times.To make matters worse, I received a call from the hotel while driving, demanding that I immediately submit a $100 deposit. Even though I explained I was behind the wheel and would need a few minutes to safely pull over, I was repeatedly told they would cancel my booking if I didn’t handle it right away.One staff member even made a completely unnecessary and inappropriate comment about the wallet I was carrying—implying that I should’ve known better, which was both condescending and offensive.Thankfully, Hotels.com stepped in and refunded the extra charge after reviewing the situation, but the way the hotel handled it was unprofessional and disrespectful. I hope they seriously reconsider how they treat guests in the future. IHG Service, Owner at Holiday Inn Express & Suites Jersey City North - Hoboken By IHG, responded to this review Hello Flyer783358,It's always a delight for us to host your stays. We appreciate you choosing IHG Hotels and Resorts as your travel partner. Thank you for being one of our valued guests and sharing your experience.We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience. We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.Yours in Hospitality,Ronald R.Case ManagerIHG Hotels and Resorts Service

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• User:334hermanh

  Trip type: Couples

  Terrible Hotel

  04 Nov 2024

  As I was boarding my plane, this hotel called me and told me that they had canceled my reservations. I had booked my reservation the year prior and had received a excellent rate. On my layover, I was able to book a room at the same hotel at triple the price. I spoke with the manager but she was rude and refused to do anything for me, and while on the phone with her I told her the room was dirty and there was mold in the bathroom. She told me I should find another hotel, but but there were no rooms to be had because the United Nations conference was in progress. On day two of my stay, at about 4 pm she gave me 15 minutes to leave the premises. I am of senior age and my wife has medical issues but she kicked us out! She charged me for one day and a late check out fee of $150. I went back and forth with Holiday Inn customer service but they told me right or wrong they will always back the hotel. Stay away from this dump because they don’t value or care about their customers. IHG Service, Owner at Holiday Inn Express & Suites Jersey City North - Hoboken By IHG, responded to this review Hi 334hermanh,Thank you for staying at our Holiday Inn Express & Suites Jersey City North Hoboken and for sharing your feedback. I am glad to have been a host to one of our valued guests.We do our best to provide top-notch service and accommodations. I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent a private message to get additional information.We look forward to having another chance to welcome you back for a better experience.Safe travels,Glaiza G.Case ManagerIHG Hotels and Resorts Service

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