Holiday Inn Express New York City-Wall Street

Recent Reviews: 712

• User:Sébastien S

  Trip type: Family

  A great place and a great location!

  25 Apr 2026

  My daughter and I were very warmly welcomed upon our arrival at the hotel. The rooms were well-maintained. As I am sensitive to noise, I requested a room change, and the staff handled it very quickly. The breakfast was perfect for starting the day well and set off to explore the city. The taxi service was excellent (our driver was lovely and quick).Thank you to the entire hotel team for their warm welcome and hard work.Keep up the good work, everyone!Sébastien Simond General Manager, Guest Services / Front Office at Holiday Inn Express New York City-Wall Street by IHG, responded to this review Dear Guest, We are delighted that you and your daughter felt genuinely cared for from the moment you arrived, and that our team could promptly accommodate your request for a quieter space. It’s great to know your mornings started on a positive note and that your transportation experience added ease to your plans. Your kind words about the team’s efforts truly mean a lot to us. It was our pleasure to host you at Holiday Inn Express New York City-Wall Street, and we look forward to welcoming you both back again soon.Best Regards, Ariel AlbaGeneral Manager

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• User:Deborah G

  Trip type: Business

  Another great stay

  06 Feb 2026

  I had another great stay at the Holiday Inn Express. Miss Kim, Nikki, Tartila, Ana, and Ariel were so nice and helpful. The ladies who managed the breakfast area were also friendly and welcoming. Everyone who worked there was just so amazing. The breakfast was varied, the rooms were clean, and I am going to stay there again soon. General Manager, Guest Services / Front Office at Holiday Inn Express New York City-Wall Street by IHG, responded to this review Dear deborahgY5434BZ,We are pleased that you enjoyed your stay at Holiday Inn Express New York City-Wall Street. Thank you for your generous comments regarding our hospitality. We are excited to share these kind remarks with our associates. They are committed to enhancing each guest's visit, and we appreciate your recognition of their service. Thank you for being our guest, and we hope to welcome you again soon.Best Regards, Ariel AlbaGeneral Manager

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• User:DLamoreaux

  Trip type: Friends getaway

  Value Hotel in the Heart of FiDi

  20 Jul 2025

  My friend and I stayed at the Holiday Inn Express in FiDi for a birthday weekend. It was a great value compared to other hotels in Manhattan and the front desk staff were very friendly and helpful. We had an issue with the room type upon check in (we used Expedia, not booking directly) and the front desk agent, Destiny, helped us with obtaining a room with a sofa bed for the remainder of our stay. She was super kind and thoughtful throughout our stay and I truly think that the hotel has a star employee in her! We also had a slight problem with our toilet and she was able to fix the problem quickly and efficiently while we were out and about. Thanks, Destiny! You truly made our stay great. P.S. The pillows are quite nice! General Manager, Guest Services / Front Office at Holiday Inn Express New York City-Wall Street by IHG, responded to this review Dear DLamoreaux,Thank you for sharing such a kind and detailed review. We’re delighted to hear that you found great value in your stay and that our location in the heart of FiDi worked well for your birthday weekend. It’s especially gratifying to hear your praise for Destiny. We’re incredibly proud to have her on our team, and we’ll be sure to pass along your wonderful comments to her. We’re also glad the room and amenities, including the pillows, added to your comfort. We truly appreciate your feedback and look forward to welcoming you and your friend back again soon.Best Regards, Ariel AlbaGeneral Manager

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• User:Miz_Giordana

  Trip type: Family

  Okay for one night

  16 May 2025

  I stayed here with my family (2 adults, 2 kids) for 1 night before a cruise from Brooklyn. The hotel did the job, but I don't think I would stay there again. First, the positives. We were traveling from Penn Station. The hotel was about a 15-minute walk from the Fulton Street subway station, and a 5-minute walk from the Wall Street/Pier 11 Ferry stop (20 minutes from the Red Hook ferry stop). We got in late, but several restaurants were open nearby. The front desk staff was friendly and efficient. The coffee station had hot chocolate. The free breakfast was a bit crowded, but it had a good variety, including pancakes. My child who is allergic to eggs had no trouble finding something he could eat. Now, the negatives. The TV in our room didn't work. The shower hadn't been cleaned. I'd requested a roll-away bed when I made my reservation. I called the night before to confirm that we had a roll-away bed. When I checked in, the front desk clerk said the hotel doesn't have roll-away beds. We made things work, but it would have been nice if someone had mentioned that earlier. The hotel was fine for 1 night, but I would go elsewhere for a longer stay. General Manager, Guest Services / Front Office at Holiday Inn Express New York City-Wall Street by IHG, responded to this review Dear Miz_Giordana, Thank you for sharing your experience with your family during your stay. It’s great to know the convenient location and nearby dining options helped make your arrival smooth, and that the team was welcoming and attentive to your needs. We’re glad the breakfast offered suitable choices for everyone, especially with dietary concerns in mind. We regret that the TV and shower issues affected your comfort, and that the roll-away bed situation wasn’t communicated clearly. Your feedback is valuable and helps us improve. We appreciate you choosing us for your stay and hope future visits will be even better.Best Regards, Ariel AlbaGeneral Manager

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• User:Ofamily2014

  Trip type: Family

  If you can stay somewhere else, please do that.

  10 Jan 2025

  I had a two-night stay at this place. Upon check in I asked Karina the receptionist, if she needed me to pay my balance or would it be processed at check out and she just took my card. However, she failed to check that Holiday Inn Express IHG already had charged my card earlier that day. She proceeded to run my card another 2X which led to an unnecessary hold of more of my money than I was expecting. The hold lasted more than a week until it was finally taken off. I had sent an email to who I believed was the manager, same name of whom I would later speak to, and same hotel name matched the email I had sent. I got no response. When I phoned him, he said he had not gotten that email. He made no mention of guest relations communicating with him, as I had relayed to IHG the issue of the hold. The only thing the manager said was an apology. Communication evidently needs substantial improvement, as well as rectifying holds faster. I believe the issue is with this location, as I have had positive experience with other IHG Holiday Inn Express hotels in the nation. Also, for this location, hot water was not available the second evening of my stay, I evidently only was able to have hot water my first night. Some pros were despite no pool/whirlpool, there was a mini gym, the location of the hotel was walking distance to Battery Park, the breakfast was good, and I was able to get up and down stairs with ease as I requested a floor closest to ground level. I am not a fan of elevators. However, based on my overall experience at this location, I cannot recommend this specific location. General Manager, Guest Services / Front Office at Holiday Inn Express New York City-Wall Street by IHG, responded to this review Dear Ofamily2014,Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. We sincerely apologize for the billing-related concerns and communication issues you experienced during your stay. Additionally, we’re sorry for the inconvenience you encountered with the hot water during your second night and the lack of responsiveness from our staff. We understand how frustrating it must have been, and we are grateful for your patience. Your feedback is invaluable to us, and we will address these areas with our team to ensure better service in the future. We truly appreciate your comments about the breakfast, gym, and location. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve.Best Regards, Ariel AlbaGeneral Manager

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