Holiday Inn Express Woodbridge

Recent Reviews: 103

• User:Scott W

  Trip type: Business

  Wonderful

  27 Feb 2026

  Very helpful and amazing service by Ali Farooqi Jenny Halat, Owner at Holiday Inn Express & Suites Woodbridge By IHG, responded to this review Thank you for the incredible review! We'll be sure to share your comments with Ali and the rest of the team. We greatly appreciate your review, and we hope to see you again soon.

• User:MEGWAH

  Trip type: Family

  Extremely Rude Receptionist, Zero Customer Service

  24 Jan 2026

  This was one of the worst hotel reception experiences I’ve ever had. The receptionist was incredibly rude, unprofessional, and showed absolutely zero customer service skills from the moment we arrived.My 4-year-old child was calmly playing in the reception area, not bothering anyone, and instead of handling the situation politely or speaking to us like normal human beings, she immediately escalated the situation and called the police. That reaction was completely unnecessary, shocking, and unacceptable.There was no attempt to communicate, no warning, no kindness — just attitude and hostility. If you work in hospitality, especially at the front desk, basic courtesy and patience are the bare minimum. This employee clearly lacks both.I would never stay here again, and management seriously needs to review who they put at the front desk because this kind of behavior ruins the entire hotel experience. Jenny Halat, Owner at Holiday Inn Express & Suites Woodbridge By IHG, responded to this review We apologize this was your experience. We understand you have spoken to management regarding your concerns. Again, we apologize this was your experience, and we will discuss ways to handle situations like this better in the future.

  Read more

• User:LAURAB13674

  Trip type: Family

  Nightmare and lies

  07 Sept 2025

  I reserved a room a month in advance. I the 4 hour trip it took me to get there I was called 3 times. First to ask if I was coming- which I found odd. 2nd was to tell me they pre-checked me in. The third time I was a mile from the parking lot and was told I don't have a room. They offered me a refund but it was 11:30pm and I had no where else to go. They offered a king room with 1 king bed. My party included myself, my 24 year old daughter and my 25 year old son in law. He had to end up sleeping on the FLOOR! I was promised I would have a proper room the next day. The room they gave me the next day again had 1 bed. I had to wait another hour or 2 to receive the proper room with 2 beds. This caused me to miss 2 of my appointments. I was told to talk to management before I checked out. I was introduced to Aurymar and asked her if we can talk in private so other customers wouldn't hear. After explaining everything to her she offed me 50,000 points on my membership which would be enough for a free stay at most of their hotels. Now its a month later and I had no points on my account. I called the hotel to speak to Aurymar and left her a message 2 times. She never responded. I called today and she used her employee once again to run interference- Aurymar never got on the phone but instead accused me ( through her employee who knew what happened to me) that I misunderstood It was only 15,000 points- A Blatant lie and she knows it. She should be ashamed of herself. Her employee deserves better and I should have been treated with the same respect I showed her.DO NOT STAY IN THIS HOTEL Jenny Halat, Owner at Holiday Inn Express & Suites Woodbridge By IHG, responded to this review We sincerely apologize this was your experience. Please contact our general manager at your earliest convenience so we can personally apologize and make sure your points are deposited.

  Read more

• User:sunsetpark815

  Trip type: Family

  First time staying here-Will come back

  17 Aug 2025

  We stayed here for one night to attend a relatives party nearby. The room was clean. However, there could be a few improvements. Such as updating the pillows (much too soft) and either re-doing the bottom of the tub or have a mat available to put at the bottom. It was slippery and difficult to take a shower. Otherwise, it was fine and we would stay there again. Jenny Halat, Owner at Holiday Inn Express & Suites Woodbridge By IHG, responded to this review Thank you for the incredible review! We greatly appreciate your helpful feedback as we're always looking for ways to improve the customer experience. Thank you again for your review, and we look forward to seeing you in the future.

  Read more

• User:90MarkS

  Trip type: Family

  OK stay, with some flaws

  01 Jan 2025

  Pretty typical mid-range hotel experience - OK, but definitely with some flaws. Room was reasonably comfortable and clean. Some signs of wear and tear, all the carpet probably needs replacing and some little spots/stains in the shower & elsewhere. The TV guide didn't match the channels so that was a minor annoyance. The breakfast offered by the hotel is pretty good. Probably the biggest drawback was the pool: the water & air around it irritated our eyes and made all of us sneeze, it was pretty much unusable - even our 4 y.o. didn't want to stay in it after a few minutes (which takes a lot!). Jenny Halat, Owner at Holiday Inn Express & Suites Woodbridge By IHG, responded to this review Thank you for your review and feedback. While we're pleased you enjoyed your stay overall, we're disappointed to hear of the inconveniences you experienced. We will address your concerns with management and the entire team so we can work on improving.

  Read more