Holiday Inn Manhattan - Financial District

Recent Reviews: 2182

• User:shantell h

  Trip type: Family

  Hotel manager/workers went in my room and stole all my stuff while security on the clock was sleeping on the floors!!

  10 Feb 2025

  The workers that clean the rooms are theives they went in my room and took everything of values clothes, shoes,money, babies passport,documents,jewelry, toiletries,food etc. Housekeeping came to my room after 10am to clean she ask me to leave the room so i went on the road and when I came back the room was 100% empty there was nothing there for me and my kids when I went to management all they give me is attitude like I did something wrong.when I started threatening to called the police I received my watch that was brought to me in a paper towel rapped up bare in mind I had all my jewelry in a bag all together then when I called front desk asking for the rest of my stuff they sent an empty shoe box to me I had a brand new airforce in the box that I did not even wear and I got the box without the shoes.....Wednesday they came to me asking me to leave without receiving my stuff and whenever I call the police they giving attitude how I should sue because they don't know where my stuff is..I mean where did you get my watch from??!!!!!!!!!!!! Why send a empty shoes box to me??????!!!! I still haven't received my kids passport and the telling me to leave it is NOT SAFE HERE! IHG Service, Owner at Holiday Inn Manhattan-Financial District by IHG, responded to this review Hi shantell h,Thanks for your review and staying at Holiday Inn Manhattan - Financial District. We value your business and work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details.Again, thank you for staying with us. We value your input and would love to make it up to you.Sincerely,Connie DCase ManagerIHG Hotels & Resorts Service

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• User:Bella S

  Trip type: Family

  WORSE HOTEL IN NYC

  30 Dec 2024

  This Hotel is disgusting and not worth a penny. I will give minus one star if I could. We arrived around 7pm and noticed the heat was not working properly, the thermostat on the wall was not connected to the unit. The unit was running non-stop so you had to manually turn it off when the room was overheating and turn it back on when the room was cold again. We talked to the front desk person on our way out that night and were told someone will go to our room to fix it. We came back past 1:00 am and nothing was fixed. We called the front desk and a very rude person told me she can’t do anything and they will address it in the morning and when I refused her answer, she disconnected the call. There was nothing we could do so I tried to call again to ask for extra blankets, but no one answered the phone. I called three or four times more and nothing. I called from my phone directly to the hotel and my call was answered by the person at the front desk, her name was Cici or Sisi, not sure how to spell it. I requested extra blankets and they sent only one and it was ripped, see the pictures. We then tried to rest for the night, but of course it wasn’t really pleasant. In the morning I came downstairs for coffee, it was around 9:30 but I was told coffee ends at 9:00 AM. I then complained about our issue to the front desk agent and his answer was “that’s how the heat works, you need to adjust it manually” seriously? Do you want me to get up every hour during the night to turn on or off the heat and be able to sleep? That was the most ridiculous answer I could have gotten. I asked to speak with the manager, her name Kristine or Christine, she was rude and not apologetic at all. I was requesting some refund, credit or something, I was not going to pay almost $500 a night for a room with so many problems, the outlet in the bathroom was not working and coming out of the wall, the mirror lighting was not working, mold stains on the wall, the ice machine in the hotel was broken( I guess they only have one) and I could keep going and going. The manager's solution was to void the $25 “Resort” Fee and told me she couldn’t give me any credit because we booked through Hotels.com and we didn’t pay to the hotel directly, and I should call Hotel.com. I did and Hotel.com offered some refund but suggested talking to the manager to get my full refund. We went back to the front desk, the manager now offered to move us to a new room and we declined the offer. Why didn’t they give me that room in the first place? Why didn’t they switch rooms the night before when I first complained? The manager was so rude, she didn’t even let my husband talk, she was very arrogant and unprofessional and then she finally said she will give us a full refund but we have to call Hotels.com and we will have to leave. I guess she never thought we would accept the offer, her face melted when we said “Perfect”, and that's what we did. We called Hotels.com and they contacted the hotel to confirm the manager's decision, so we packed and left the hotel. This Hotel is disgusting, horrible, don’t stay here IHG Service, Owner at Holiday Inn Manhattan-Financial District by IHG, responded to this review Hi Bella S,I am glad to have been a host to one of our valued guests. Thank you for staying at our Holiday Inn Manhattan-Financial District and sharing your feedback. We do our best to provide top-notch service and accommodations. I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent a private message to get additional information.We look forward to having another chance to welcome you back for a better experience.Safe travels,Glaiza G.Case ManagerIHG Hotels and Resorts Service

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• User:Laurie J

  Trip type: Family

  Beds are NOT standard King suze

  28 Dec 2023

  I booked a King size beds for my 6’7 husband. It was advertised on their website as a king size bed. As Per industry standards a king size bed is generally 76 by 80 inches. Their beds are 72 by 72 inches, not even close to industry standard. My husband did not fit the bed and they had no other options for us advising that the 72 by 72 were their largest King Size bed. I asked to speak to the GM three times over our stay. Each time was told the GM was unavailable. On my third attempt the front desk staff advised the GM, Waheeda Ashraf, 
was in the office and went to get the manager. The staff member returned and advised the GM couldn’t see me as they had a meeting but would call me later. I was guaranteed the GM would call. One week later I am still waiting for that call. When I checked out I asked staff how often do they get complaints over the size of the King beds. They advised ALL THE TIME. So you are well aware that your beds are not the industry standard for a King. I cannot understand a reputable hotel like Holiday Inn knowing their beds will be too short for anyone over 6 ft and doesn’t place the dimensions of their King bed on their website. Questionable and deceptive advertising. I also have no respect for a GM who hides behind their staff and avoids a customer who has a legitimate and fair complaint. Atrocious customer service and terrible leadership style. Just a terrible experience all and all. If you’re over 6 ft you may not want to book here.And I would really like a call. It was guaranteed. It’s the right thing to do.

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• User:Jason C

  Trip type: Family

  Aloha

  30 Nov 2023

  The best the front desk girl from Hawaii was amazing! Aloha was truly felt throughout the hotel. The location is absolutely perfect. Everything was super clean and breakfast was absolutely amazing. it is the very best of hotels and hotels and hotels or motels. I will tell us a hotel,

• User:961kennethq

  Trip type: Family

  THERE'S NO PARKING AND NO BREAKFAST - DON'T BELEIVE THEM

  20 Aug 2023

  They LIE!!! The web site says that there is "parking available" There is NONE!! I was there for 3 days (2 nights) and checked back periodically. The sign by the entrance said "lot full" (isn't lying to induce someone to do business with you called FRAUD??? Isn't fraud illegal?)They also advertise 'complimentary breakfast' Get there early & wait on line because 1/2 hour after it started it was emplty IHG Service, Owner at Holiday Inn Manhattan-Financial District by IHG, responded to this review Hello, 961kennethqIt's always a pleasure to read the opinion of our valued guests. Thank you for making our Holiday Inn Manhattan-Financial District your primary choice for accommodation.I would like to take this chance to apologize for the situation you have encountered. Don't worry. I have shared your sentiment with our management for further attention. I have also sent you a private message in case you need additional assistance.We strive to deliver the most delightful and awesome experience every time. Our team can't wait to host you again and show you all the improvements and changes based on your valuable feedback.We hope to see you soon!Alejandro G.Case ManagerIHG Hotels & Resorts Service

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