Holiday Inn New York City - Times Square

Recent Reviews: 1411

• User:ileanadp

  Trip type: Couples

  Beautiful and confortable hotel with great location.

  10 Jun 2026

  We loved this place. The rooms are super clean, the bed confortable, perfect temperature in the common areas and room. We found NO WAITING on the elevators (maybe a minute) and everyone has been super kind. Special shoutout to Rocky and Henry! General Manager, Guest Services / Front Office at Holiday Inn New York City - Times Square By IHG, responded to this review What a wonderful review to read, ileanadp! It is fantastic to know that your experience at Holiday Inn New York City - Times Square checked all the right boxes for you. From the cleanliness of your room and comfort of the bed to our team's kindness and the smooth elevator service, your feedback truly means a lot.Rocky and Henry will be especially pleased to hear your kind mention. We look forward to welcoming you back the next time you are in the city!

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• User:Galleywench100

  Trip type: Couples

  Good location

  28 May 2026

  The lobby is small with only two lifts, this is expected with the footprint of the structure.Staff friendly, room clean.Latitude restaurant nice.I did not like people not staying at hotel hanging outside of lobby, drinking alcohol and a strong smell of weed. General Manager, Guest Services / Front Office at Holiday Inn New York City - Times Square By IHG, responded to this review Thank you for sharing your experience. We are pleased to know our team's friendliness and your room’s cleanliness stood out, and that you enjoyed dining at our Latitude restaurant. Your mention of the hotel’s location and the design of the lobby is helpful, and we completely understand your concerns regarding the activity outside the entrance. The safety and comfort of our guests are always our priority, and we will review your comments with our Guest Relations team.We appreciate your thoughtful feedback and hope to see you again on your next visit to the city.

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• User:Dan B

  Trip type: Solo travel

  Disappointing stay due to rude staff and poor security — plus unexpected credit card charge

  28 May 2026

  I stayed at the Holiday Inn New York City - Times Square on May 17-18, 2026, after booking and paying in full through Chase Rewards. While the location is convenient for Times Square, the overall experience was very poor.The hotel has 35 floors but only 2 elevators. Expect to wait 10-15 minutes for an elevator, especially when checking out, or be prepared to take the stairs.On Saturday, May 16, around 4:00 PM, during check-in, I approached a security guard with a simple question. He became visibly upset, got in my face, and responded aggressively. This set a bad tone for the stay. Later, a homeless woman entered the elevator and was actually more polite and friendly than several staff members I encountered.The area outside the hotel has many homeless individuals, and while security tries to manage it, guests should be aware of the environment.To make matters worse, even though I paid the room in full with rewards, a $184.02 charge appeared on my credit card. This appears to be an incidental authorization hold that has not yet been released, but it has been over 2 weeks.I was planning to leave a negative review based on the service and facilities alone, but the billing issue has made the experience even more frustrating. I would not recommend this property based on my stay. General Manager, Guest Services / Front Office at Holiday Inn New York City - Times Square By IHG, responded to this review Good afternoon sirI want to apologize for your poor experience at our hotel. I believe we spoke earlier, and I was able to assist with your credit card issue. I do apologize again and please feel free to reach out to me if you would like to further discuss your stay. Have a great night.

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• User:Ray J

  Trip type: Solo travel

  Quality Stay

  13 May 2026

  Great location. Clean rooms. Friendly service. General Manager, Guest Services / Front Office at Holiday Inn New York City - Times Square By IHG, responded to this review Your comments are truly appreciated, rayj608. We are delighted that our team's hospitality, convenient setting, and your guest room all met your needs during your time at Holiday Inn New York City - Times Square. We would love to welcome you back for another visit!

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• User:Jason C

  Trip type: Family

  Read The Review

  10 Apr 2026

  We stayed at the Holiday Inn Times Square in April 2026 as a family of three (two adults and one teenager). We chose the hotel primarily for its location, which is undeniably excellent—very central and convenient for accessing Times Square and most areas of Manhattan.However, our first impression on arrival was not particularly positive. The outside of the hotel often had groups of people sitting around smoking and drinking, which didn’t create the most welcoming atmosphere. Inside, the reception area is very small, dated, and quite cramped. Unlike many hotels where the lobby feels spacious and impressive, this one felt busy and limited, with just a small check-in desk, a vending machine, a cash machine, and lifts.We stayed for four nights in a room with two double beds, though these were more like three-quarter size rather than full doubles. The room itself was extremely compact, and overall the hotel feels quite dated. The carpets, furnishings, blinds, and air conditioning unit all seemed in need of updating.Space was a real issue. With luggage, it became quite difficult to move around, and storage was minimal. The wardrobe could only hold a handful of items, and there was nowhere practical to store suitcases once unpacked. The in-room safe also didn’t feel particularly secure as it wasn’t fixed in place.Tea and coffee facilities were very basic, and in our case, they were missing on arrival—we had to request them. We also had an issue with a broken bathroom door that wouldn’t close properly, which took three days to fix.On a more positive note, the hotel restaurant, Latitude, was excellent. The food quality was very good, the service was outstanding, and the happy hour was a nice bonus. Breakfast, which was included, was quite basic—scrambled eggs, chicken or turkey sausages, and bacon, with limited pastries, coffee, and orange juice. It was functional but lacked variety (no beans, mushrooms, or tomatoes, for example).We were on the 28th floor, and while lift wait times are often mentioned as a concern, we only experienced a couple of longer waits—overall, it was manageable.In summary, the hotel is okay at best. The location is its biggest strength, but the property itself feels tired, with small, dated rooms and underwhelming facilities. It doesn’t quite meet the standard you might expect from a Holiday Inn. With some renovation and improvements, it could be much better—but as it stands, it’s more about convenience than comfort. General Manager, Guest Services / Front Office at Holiday Inn New York City - Times Square By IHG, responded to this review Thank you for sharing such a thoughtful and detailed account of your family’s experience. We are glad our location made it easy for you to explore Manhattan and that you enjoyed your meals at Latitude. It is disappointing to hear that the arrival experience and the atmosphere around the hotel entrance detracted from your initial impression, and that your room and several of our facilities did not feel as comfortable or updated as you had hoped.We are also sorry about the challenges you faced with space and storage in your room, as well as the inconvenience caused by missing tea and coffee facilities and the bathroom door repair. Your remarks about these areas have been noted and will be addressed with our housekeeping and engineering teams.Jason, your feedback highlights both what worked and what clearly needs attention. We appreciate you taking the time to be so specific, and your review will help us identify ways to improve the stay for future guests. Thank you again for your perspective.

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