Holiday Inn New York City - Wall Street

Recent Reviews: 875

• User:Mateusz N

  Trip type: Family

  A disgrace to the IHG brand - filth, ignorance, and extreme neglect

  29 Apr 2026

  As a loyal member of the IHG Platinum Elite and InterContinental Ambassador programs, I have stayed in countless IHG hotels worldwide. I am strict in my reviews. I often give high ratings, but just as often very low ones. The baseline for me is hygiene - the cleanliness of the room and its fixtures.​My current 4-day stay at the Holiday Inn New York City - Wall Street in room 1603 has undoubtedly been one of the worst hotel experiences of my life. I expected the standard IHG is famous for. Instead, we lived through a nightmare.​The room we received looked nothing like the pristine, renovated interiors from the photos on their website. It was claustrophobically small. The beds are not so much narrow as they are short - meant for short people.​Cleanliness in this property does not exist. Both the hallway and our room reeked of a constant, unbearable smell of mustiness, but also probably marijuana or something similar. That is why we constantly keep the window open. In my opinion, the carpet is dirty, as are the walls and lampshades. The furniture is heavily worn, and so are the doors.​The bathroom is archaic and extremely unhygienic. Black mold was growing on the silicone by the sink, and hair from previous guests was lying in the shower drain. Thick clumps of dust are hiding right behind the illuminated mirror. The shower fixture is heavily corroded, rusted, and simply disgusting, on top of having no adjustable shower head. Even the toilet bowl had chipped enamel.​Don't count on getting any sleep here. The windows provide absolutely no insulation against street noise. Worse yet, we heard everything from the neighboring rooms (including a crying child), and in the morning, a loud rushing water sound from the pipes, resembling some tank refilling, woke us up every few minutes. Generally, it is hard to sleep here past dawn.​We arrived at the hotel late in the evening, and by 5:30 AM I was already up. That is also when I informed the hotel management in writing about the irregularities. However, I was completely ignored. Currently, we are past our 3rd night, waiting for a reaction from the IHG network after sending the information directly to them.​As of right now, no answer, no apologies, and no manager has contacted us to offer a room change. Their concept of service consisted of the housekeeping ladies superficially making the bed every day and leaving replacement towels that were so worn and threadbare they would be a better fit for a cheap roadside motel. The actual dirt was never removed from the bathroom, nor was the carpet ever cleaned.​Don't be fooled by the retouched photos on the internet. It is not fair. Avoid this property at all costs. The location is very good, but that cannot compensate for everything. General Manager, Guest Services / Front Office at Holiday Inn New York City - Wall Street By IHG, responded to this review Dear MateuszNesterok,We regret to hear that your stay did not meet expectations, especially given your loyalty to IHG. We acknowledge the importance of cleanliness and apologize for the discomfort you encountered. Your feedback is valuable, and we are committed to discussing it with our team to enhance our standards. We appreciate your patience and bringing these matters to our attention, as it helps us improve guest experiences.Best Regards,Valerie Abad - DizonGeneral Manager

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• User:Gene W

  Trip type: Solo travel

  Need to fix place up some . Get maintenance to inspect rooms for repairs needed before renting

  29 Apr 2026

  Front desk staff great. Hotel itself run down. Stains in carpet, bathroom sink took forever to drain, rooms were lightly remodeled . Beside clock not reading correct cheap and broken.Aree in hotel Restaurant amazing very friendly welcoming General Manager, Guest Services / Front Office at Holiday Inn New York City - Wall Street By IHG, responded to this review Dear Guest,Thank you for choosing Holiday Inn New York City-Wall Street and sharing your experience. We truly appreciate your kind words about our front desk team and the exceptional service provided by our restaurant staff. However, we understand your concerns regarding the room maintenance issues, such as carpet stains and sink drainage. We are committed to using this feedback to enhance the upkeep of our rooms. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Best Regards, Valerie Abad - Dizon General Manager

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• User:lindsay G

  Trip type: Couples

  Fantastic hotel, clean and great location

  13 Aug 2025

  Hotel is situated near 9/11 and by subways, easy to find, upon arrival reception staff were amazing friendly and accommodating, check in was easy, room was clean and alot bigger than I was expecting, air conditioning working perfectly, bed was huge and comfortable, I struggle with beds not being right due to back problems and I didn't have one night i was unable to sleep.Rooms cleaned daily and towels changed daily, local enough to everything.Would highly recommended and 100% return to this hotel. General Manager, Guest Services / Front Office at Holiday Inn New York City - Wall Street By IHG, responded to this review Dear R7481CPlindsayg,We are thrilled to hear that you enjoyed your stay with us at Holiday Inn New York City-Wall Street. Our team takes pride in providing exceptional service and maintaining high standards of cleanliness, so it’s fantastic to know that you found your accommodations to be spacious and comfortable. It’s great to hear that our location and daily housekeeping met your expectations, ensuring a pleasant experience. We appreciate your recommendation and look forward to welcoming you back on your next visit. Best Regards, Waheeda Ashraf General Manager

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• User:loriannm673

  Trip type: Couples

  Great location-ok Hotel

  27 Jul 2025

  Great location! We found it clean and sufficient. The room and bathroom were both very small-inspiration to get out and explore. The room was quiet but AC was fairly loud. Restaurant is open but no breakfast vouchers were offered despite my Diamond Elite status. A few details would have made the room much better-on one side of the. Ed there was no reading light nor any kind of nightstand or table. Would have been great to have those. General Manager, Guest Services / Front Office at Holiday Inn New York City - Wall Street By IHG, responded to this review Dear loriannm673,Thank you for sharing your experience. It's wonderful to hear the setting was convenient and your accommodations were well-maintained. At the same time, your observations regarding the room layout, amenities, and loyalty recognition are truly appreciated. These finer details can make a meaningful difference, and your insights help identify where attention is needed. We're sorry to hear certain aspects didn’t meet expectations and hope for another chance to deliver a stay that better reflects your status and comfort.Best Regards, Waheeda Ashraf General Manager

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• User:JWadders

  Trip type: Business

  Book the balcony! Highly recommended!

  24 Jun 2025

  New York hotels are notoriously over-priced, this one was one of the best value hotels, especially in this area. Yes, the rooms are small and the whole hotel feels cramped but that's often the vibe of a city hotel. I stayed in a room with a balcony, which is a must for a few extra dollars! The location is great, the rooms were comfortable with all of the regular amenities. The staff were friendly and the little snacks they offered at the reception area was a nice touch. I would highly recommend this hotel. General Manager, Guest Services / Front Office at Holiday Inn New York City - Wall Street By IHG, responded to this review Dear JWadders,Thank you for choosing Holiday Inn New York City-Wall Street and for this outstanding review! We're thrilled to hear that you found great value in your stay and enjoyed the comfort and convenience of our location. It's wonderful to know the balcony added that extra special touch to your visit. We appreciate your kind words about our team and are glad you enjoyed the small extras at the reception. Your recommendation means a lot to us, and we hope to welcome you back on your next trip to New York.Best Regards, Waheeda Ashraf General Manager

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