Home2 Suites By Hilton Long Island Brookhaven

Recent Reviews: 181

• User:mkw5053

  Trip type: Family

  Reeks of cigarettes with toddler and grandparents, no help.

  21 Mar 2026

  At the (nonsmoking) Home2Suites Hilton, our room reeks of cigarettes. My parents and our 2-year-old are already asleep in the connecting room, so moving isn’t workable. Reported it by phone and in person, only response so far is a bottle of spray. Albert Pali, Other at Home2 Suites by Hilton Long Island Brookhaven, responded to this review Dear mkw5053,Thank you for sharing your feedback. I am very sorry to hear about your experience, especially while traveling with your family, including your young child and parents. We understand how disruptive and uncomfortable this situation must have been.Please allow me to clarify that our team did make every possible effort at the time to identify and pinpoint the source of the smoke odor; however, unfortunately, we were not able to locate it during the night. That said, I regret that the initial response did not fully resolve your concern. I am glad to hear that our Front Desk Supervisor followed up with you the next morning to make things right, as it is always our goal to ensure our guests leave with a positive impression.Your feedback is extremely important to us, and we will continue working with our team to improve both our response and preventative measures in situations like this.We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you and your family back for a much more comfortable stay.Sincerely,

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• User:Lori K

  Trip type: Family

  Another wonderful stay at Home2 Suites!

  19 Mar 2026

  We had ANOTHER wonderful stay at Home2 Suites in Yaphank, NY! From the moment we arrived, the customer service was exceptional—Olivia and the entire front desk team truly go above and beyond to make you feel welcome. Their friendliness and professionalism made a lasting impression on us. The hotel itself is spotless. Our room was comfortable, modern, and very well maintained, and all of the common areas were clean and beautifully kept. You can really see the pride the staff takes in the property. One of our favorite features was the pool—it’s heated, which made it especially enjoyable during the winter. Such a great touch! The location is also incredibly convenient. Everything you could need is within walking distance, including a great restaurant, a Super Walmart, and even a walk-in clinic, which makes traveling so much easier. We are Hilton Honors members and travel often, and we continue to choose Hilton because of the consistent quality the brand delivers. When visiting Long Island to see family, we used to stay at other Hilton properties—but after several positive experiences, we will only stay here. This hotel truly stands out for its service, cleanliness, and overall experience. Highly recommend! Albert Pali, Other at Home2 Suites by Hilton Long Island Brookhaven, responded to this review Dear TimLoriK,Thank you for taking the time to share such an outstanding review of your recent stay with us.We are thrilled to hear that Olivia and our front desk team made such a positive impression and that you found your room, the common areas, and the pool enjoyable. Your recognition of our staff’s dedication and pride in the property truly means a lot to us.We greatly appreciate your loyalty as Hilton Honors members and your continued choice to stay with us when visiting Long Island. Your recommendation is very meaningful, and we look forward to welcoming you back for many more wonderful stays.Kind regards,

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• User:Aellis837

  Trip type: Solo travel

  Best part was the staff!

  22 Oct 2025

  Stayed 3 nights to visit friends. Very reasonably priced with standard continental breakfast included. Standard larger room with the full kitchen and all. Nice pool and gym amenities. A good choice in the area!The team was the best part! Annette, David, and the really nice blonde lady who shuttled me to the airport whose name I sadly can’t remember, were all darling! You’d need a car to fully explore Long Island, generally, but there’s a couple restaurants within walking distance. One idea for improvement: sheets were a bit Threadbare, pilled with runs? Maybe due for an upgrade?And I did notice a decent bit of noise. TV in connecting room, footsteps and banging around at random times, voices from parking lot, perhaps walls are just thin. Pack your white noise machine 😁 Albert Pali, Other at Home2 Suites by Hilton Long Island Brookhaven, responded to this review Thank you so much for taking the time to share your thoughtful review and for choosing to stay with us!We’re delighted to hear that our team made such a positive impression during your visit. Annette and David will be thrilled to know they were mentioned, and we’ll be sure to pass along your kind words to our shuttle driver as well. Our team truly takes pride in providing warm, welcoming service, and it’s wonderful to know that stood out as the highlight of your stay.We’re also glad you enjoyed the spacious room, full kitchen, and our pool and fitness amenities, as well as the value and breakfast offerings.Thank you for your constructive feedback regarding the bedding and noise levels. We sincerely apologize for any discomfort caused. Your comments about the sheets have been shared with our housekeeping and management teams as we continually assess and refresh our linens. We also understand how important a quiet environment is and appreciate your patience, as well as your helpful suggestion for future guests.We truly appreciate your recommendation and hope to have the opportunity to welcome you back to Long Island again in the future.Warm regards,Hotel Management Team

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• User:fabiocN2226EF

  Trip type: Couples

  Never come back to this hotel

  19 Oct 2025

  Our stay was not a good experience, the sheets and bedding had a very bad smell and appearance, the hygiene in the room was very poor, terrible service, they don't provide water, what you pay is not worth the extra price for such poor quality of service and dirty. Albert Pali, Other at Home2 Suites by Hilton Long Island Brookhaven, responded to this review Hi fabiocN2226EF,Thank you for your feedback. We take cleanliness and service standards very seriously, so your comments are concerning to hear. However, our housekeeping and inspection records for your stay do not reflect the issues you’ve described. All rooms are cleaned and verified by management before arrival.Regarding water, we do not place bottled water in guest rooms, as noted in Hilton’s brand standards, but it is always available for purchase or upon request at the front desk.While we regret that your experience didn’t meet your expectations, we believe this review does not accurately represent the condition or service of our hotel.Best Regards

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• User:reiki4life

  Trip type: Family

  Nothing added up right

  19 Oct 2025

  Booked on Hilton app and the price was $700 but when we checked in we were told there was an incidental charge of $200 more so they put a hold on the card for $900. No where on the Hilton app does it say this will happen. I was informed by the desk they are the only location that does it that way. So we won’t stay at this location again. Pool was freezing. The room I selected online at check-in wasn’t ready at the appropriate check in time. Bathroom door did not close properly. Albert Pali, Other at Home2 Suites by Hilton Long Island Brookhaven, responded to this review Hi reiki4life,Thank you for your feedback. I’d like to clarify a few points to ensure there’s no misunderstanding. The $200 authorization you mentioned is a standard incidental hold applied at check-in, not an additional charge. This is common practice across Hilton properties and is released automatically by your bank after checkout.Regarding the pool temperature and room issues, those should have been addressed during your stay — and I regret that they were not. We’ve already followed up with our maintenance and front desk teams to make sure these concerns are handled promptly moving forward.We value transparency and accuracy, and while I understand your frustration, I can assure you that our policies are consistent with Hilton standards.Best Regards,

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