Hotel Riu Plaza New York Times Square

Recent Reviews: 8280

• User: Ziggy125

  Trip type: Family

  Disappointing stay

  We stayed for five nights, but unfortunately our experience got off to a frustrating start. I had added my son to the booking three days before arrival. Virgin advised that this could be done at check-in, but I also contacted the hotel directly and received confirmation from reservations that a note had been personally added to my booking. However, reception couldn’t find this and I had to show th… Read moreWe stayed for five nights, but unfortunately our experience got off to a frustrating start. I had added my son to the booking three days before arrival. Virgin advised that this could be done at check-in, but I also contacted the hotel directly and received co… Read more

• User: bobr218

  Trip type: Couples

  EXCEPTIONAL.

  This was my 1st stay at a RIU property. I was quite impressed with the hotel and its offerings.The rooms, the breakfast and the staff were, for the most part, delightful.Fernando, the front desk agent who handled my check-in deserves extra credit for his friendliness and efficiency. He helped me sort out changing rooms because of an extended stay. It was done quickly and flawlessly. He is a great… Read moreThis was my 1st stay at a RIU property. I was quite impressed with the hotel and its offerings.The rooms, the breakfast and the staff were, for the most part, delightful.Fernando, the front desk agent who handled my check-in deserves extra credit for his frien… Read more

• User: Mohammed Asif K

  Trip type: Family

  Stay Well Clear

  Arrived Today checked into hotel booked via booking.com and absolutely disgusted with the room we have been given We have a 2 year old daughter who has went straight for the window which is a low level window with a latch that is broken ans hanging loose and she keeps going to open it and we are terrified what could happen if left unseen for a few secondsSpoke to a chap called Pedro who is a manag… Read moreArrived Today checked into hotel booked via booking.com and absolutely disgusted with the room we have been given We have a 2 year old daughter who has went straight for the window which is a low level window with a latch that is broken ans hanging loose and s… Read more

• User: emilyfM2424RE

  Trip type: Couples

  Staff let themselves into our room whilst we were in there.

  Location was great and the beds were comfortable but that was really the highlight of the hotel. We were on our honeymoon and paid a bit extra for a ‘better room’. First impressions getting to the room - the door was all chipped and there was a big gap at the bottom on the door and we were located outside the lifts.The room itself was a decent size and wasn’t cramped. The shower leaked every time… Read moreLocation was great and the beds were comfortable but that was really the highlight of the hotel. We were on our honeymoon and paid a bit extra for a ‘better room’. First impressions getting to the room - the door was all chipped and there was a big gap at the… Read more

• User: David C

  Trip type: Couples

  SENSATIONAL!!!!

  We loved our 7 night stay here! Felt like home. We were sad to leave. Great location- just away from the noise and hustle of the main Times Square area. Fantastic restaurants along side hotel (we went to a place called Bar Dough every night- awesome ) Breakfast was sensational - we ate in the restaurant /bar area - no real long wait - much nicer than the main breakfast area. Front desk service exc… Read moreWe loved our 7 night stay here! Felt like home. We were sad to leave. Great location- just away from the noise and hustle of the main Times Square area. Fantastic restaurants along side hotel (we went to a place called Bar Dough every night- awesome ) Breakfas… Read more