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Hyatt Herald Square New York

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Hyatt Herald Square New York

locationMidtown West, New York Area - NY

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About Hyatt Herald Square New YorkAbout Hyatt Herald Square New York

Location

The hotel is centrally located in midtown Manhattan, near to attractions such as the Empire State Building, Madison Square Garden, Herald Square, and some of the best nightlife and dining. Broadway theatres and Times Square are easily accessible by subway. Penn Station is approximately 10 minutes away.

Facility

2 suites, 90 single rooms and 30 double rooms are located on 20 storeys and can be reached by lift. Check-in and check-out are possible at any time at the reception desk. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a car hire service, a transfer service, room service, an alarm call service, a laundry service and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym and a spa.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. In addition to breakfast, the hotel also offers lunch and dinner à la carte. The hotel also offers snacks.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hyatt Herald Square New York Amenities at Hyatt Herald Square New York

  • Facilities

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      24-hour check-in

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

  • Sport/Entertainment

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      Gym

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

849

Very Good

476

Average

168

Poor

96

Terrible

75

Recent Reviews: 1664

  • User:Zaka S

    Trip type: Business

    Great location

    rating27 Apr 2026

    Superb location, great globalist breakfast and free parking, very kind staff. Room recently renovated. Would definitely visit again. General Manager, Owner at Hyatt Herald Square New York, responded to this review Dear Guest,We are delighted you had such an enjoyable stay with us and that our central location made your visit convenient. We are pleased you liked the breakfast offerings and appreciated the added convenience of complimentary parking. Your kind remarks about our associates are especially appreciated, and we are happy that the refreshed accommodations added to your overall experience. Thank you for your recommendation. We look forward to welcoming you back again to Hyatt Herald Square New York soon.Warm regards,Aidan RoweGeneral Manager

  • User:252linseyl

    Trip type:

    Great hotel

    rating02 Apr 2026

    Great experience at the hotel. Very good location, everything in Manhattan in easy access of the hotel.Room clean and spacious. Staff very friendly.Would recommend General Manager, Owner at Hyatt Herald Square New York, responded to this review Dear Guest,We are delighted to know your stay with us was a memorable one and that our location made it convenient for you to explore the city with ease. We are also pleased that you found your accommodations well-maintained and comfortable, and that our team left a positive impression through their warm and attentive service. It was a pleasure having you with us, and we truly appreciate your kind recommendation. We look forward to welcoming you back again to Hyatt Herald Square New York soon.Warm regards,Aidan RoweGeneral Manager

  • User:sunny m

    Trip type:

    Why Stay anywhere else!!

    rating08 Mar 2026

    Top notch professionalism from the desk attendant to maintenance, housekeeping, bar/restaurant staff! Clean, comfortable, and affordable! General Manager, Owner at Hyatt Herald Square New York, responded to this review Dear Guest,We are pleased that you enjoyed your stay at Hyatt Herald Square New York. Thank you for your generous comments regarding our hospitality. We are excited to share these kind remarks with our associates. They are committed to enhancing each guest's visit, and we appreciate your recognition of their service. Thank you for being our guest, and we hope to welcome you again very soon.Warm regards,Aidan RoweGeneral Manager

  • User:Mr_AK_82

    Trip type: Business

    Renovation Chaos, Elevator Issues, and Poor Service – Disappointing Stay

    rating04 Mar 2026

    Unfortunately, this stay was disappointing.The hotel is currently undergoing renovations, and that had a noticeable impact on the experience. There was a large dumpster placed right in front of the lobby entrance, which didn’t create the best first impression when arriving.During the daytime, one of the elevators was frequently unavailable because construction workers were using it to move equipment and materials. With only one elevator operating for guests, it often took a very long time to go up or down.The overall attitude at the front desk also didn’t feel very welcoming. The staff seemed disengaged, and the late-night front desk employee had a very “don’t bother me” kind of attitude.The room itself was decent in size, and the bathroom was acceptable, but you could clearly see signs of age — especially the bathroom door and some fixtures that could use updating.Breakfast was another frustrating experience. The breakfast room had only one staff member working, and the kitchen took nearly 20 minutes just to prepare an avocado toast. Unfortunately, it turned out to be one of the worst avocado toasts I’ve had.Between the construction, elevator delays, indifferent service, and underwhelming breakfast, the stay didn’t live up to expectations. There are several other Hyatt properties in New York, and I would recommend considering one of those instead. General Manager, Owner at Hyatt Herald Square New York, responded to this review Dear Guest,Thank you for choosing our hotel for your recent stay and for sharing your detailed feedback. Please accept our sincere apologies for the disruption caused by our ongoing remodel project. While these improvements are part of our commitment to enhancing the hotel, we understand the inconvenience they may create during a visit, and we are grateful for your patience. We also regret the delays with elevator access and the service at the front desk. A welcoming and attentive atmosphere is essential to the experience we aim to provide. In addition, we are disappointed to learn that breakfast did not meet expectations. Your comments have been shared with the appropriate teams for review and improvement. We truly appreciate you taking the time to share your observations. We hope you will consider returning once the updates are complete to experience our refreshed hotel.Warm regards,Aidan RoweGeneral Manager

  • User:Camper29370870045

    Trip type:

    Construction Disruption and Lack of Accommodation During Our Stay

    rating23 Feb 2026

    We paid approximately $1,400 for three nights in NYC to celebrate my daughter’s 19th birthday, but our stay was disrupted by loud construction directly above our room.We booked through Booking.com and were not informed in advance. Although posted hours stated 9 a.m.–4/5 p.m., the loud banging continued past the stated time and we were awakened by noise the next morning. Despite notifying the front desk, we were not offered a room change or compensation. Very disappointing given the cost. General Manager, Owner at Hyatt Herald Square New York, responded to this review Dear Guest,We are very sorry to learn that your stay, especially during such a special celebration for your daughter, was impacted by our ongoing improvement project. We understand how frustrating it must have been to experience disruptive noise. As we undergo enhancements, we strive to limit disturbances and ensure our guests are well-informed. It is clear that we did not meet that expectation during your visit. Please accept our sincere apologies for the inconvenience this caused and for not providing a more proactive solution when you raised your concerns. We will share this appropriately and are grateful for your candid feedback and your patience. We hope you will consider returning once our improvements have been completed so you may enjoy our refreshed property and the seamless experience you deserve.Warm regards,Aidan RoweGeneral Manager

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