Ink 48 Hotel

Recent Reviews: 4172

• User:Tobias S

  Trip type: Couples

  Visible Mold, Broken Wi-Fi, Electrical Issues, and Poor Management Follow-Up

  01 Jun 2026

  I am giving 1 star for one reason only: the housekeeping staff and general team were incredibly nice, hard-working, and welcoming. They deserve praise. However, the physical condition of the hotel and the way our complaint was handled by management were extremely disappointing.1. ROOM 1103: DELAYED CHECK-IN, NO WI-FI, AND SERIOUS ROOM ISSUESOur stay started badly. Although check-in was scheduled for 3:00 PM, our room was not ready on time. When we were finally given Room 1103, the condition of the room was shocking: water-damaged and swollen furniture, visible mold, a loud and worn-down AC unit, and a stained headboard with unknown marks. The Wi-Fi was also completely non-functional during our stay in that room.The first night seemed manageable, but on the second night, at around 2:00 AM, the lights started flickering violently and repeatedly. This happened on the morning of my birthday, while I was already dealing with severe jet lag. Instead of sleeping, we spent hours trying to deal with the room’s electrical and lighting problems.2. FRONT DESK PROMISES AND A ROOM MOVE THAT DID NOT SOLVE THE PROBLEMWhen we reported the electrical issue and the broken Wi-Fi to the front desk, we were told that the hotel was already aware of the lighting problem. We were also explicitly told that the resort fees related to the first room would be refunded because of the inconvenience and the non-working Wi-Fi.We were then moved to another room. Unfortunately, the move did not solve the core problem. The second room did not have the same swollen furniture or flickering lights, but it still felt dirty and had visible mold. We also found mold inside a picture frame on the wall next to the bed, which is completely unacceptable in any hotel room.3. ROOFTOP BAR ISSUEThe Rooftop Bar is advertised in a way that makes it feel like a hotel amenity, but our experience was very different. We wanted to go up on our first day to enjoy the skyline view and have coffee, but we realized guests cannot simply access it. Later, we planned to celebrate my birthday there and found out it is operated separately, requires an external reservation, and may involve a cancellation or deposit fee if the reservation is missed. This was very disappointing and felt misleading from a guest perspective.4. MANAGEMENT HANDLING AND REFUND DISPUTEBecause both rooms had serious issues, including visible mold and unacceptable room conditions, we requested a refund. After our discussion with management, we were later assured by email that the refund request had been submitted in the system and that the matter was essentially only a formality awaiting final processing.Based on that communication, we believed the issue was being handled and that we only needed to wait for the refund to be completed. Unfortunately, after we checked out, the situation changed completely. Instead of receiving a clear resolution, we were met with silence, delays, and references to third-party booking procedures.From our perspective, it now feels as if those assurances were only given to get us to leave the property calmly, with no real intention of following through afterward. As international guests, we felt misled and left without proper accountability.Photos of the mold and room condition are attached. Again, respect to the housekeeping staff and the general team, who were kind and welcoming. But based on the condition of the rooms and the way management handled the complaint, I cannot recommend staying at this hotel. General Manager, Guest Services / Front Office at Ink 48 Hotel, responded to this review Thank you for taking the time to share your feedback. We are sorry to learn that aspects of your stay did not meet your expectations. We appreciate your kind comments regarding our housekeeping and hotel team, and we will be sure to share your recognition with them.We take all guest concerns seriously and reviewed the issues raised during your stay while you were on the property. As part of our efforts to address your concerns, we provided compensation during your stay and worked with you directly to find a resolution at that time, including relocating you to an alternate room.While we understand that you remain disappointed with your experience, the compensation provided was intended to acknowledge the inconveniences encountered and represents our final resolution regarding this matter.We value all guest feedback, as it helps us identify opportunities for improvement, and we have shared your comments with the appropriate teams for review.Thank you again for your feedback, and we wish you all the best in your future travels.Your INK 48 team

  Read more

• User:MarkHolstein

  Trip type: Couples

  An expensive disappointment

  23 May 2026

  We stayed at this property when it was a Kimpton hotel and enjoyed it. This stay was completely unsatisfactory. We booked a suite, an expensive room, to celebrate my birthday. On a first night, we attempted to shower and had no hot water. We reported it to the front desk and were told that that’s just the way it is on the 17th floor. Just let the water run for 20 - 30 minutes. That turned out to be correct, but hardly acceptable - and a complete waste of water.On the first night, we also discovered that the mechanical equipment above our room was loud and relentless. Again, this is completely inconsistent with a premium room. On our final morning, we awoke to shouting and electric tool noise. We looked out and there’s a scaffold with workers just above and to the left of our room. The view from our room was fantastic. But it hardly matters if you can’t get a good night’s sleep. On the plus side, we had breakfast and separately, a cocktail in the lobby restaurant (which I believe is not affiliated with the hotel). Both experiences were great. Excellent food and great service. We provided feedback to the front desk - they just shrugged. We wrote tohotel management and also did the survey that was sent by email. No reply. We were extremely disappointed, would not stay here again, and would not recommend. General Manager, Guest Services / Front Office at Ink 48 Hotel, responded to this review Dear MarkHolstein,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am truly sorry to learn that your experience was so disappointing, especially during what should have been a special birthday celebration.It is particularly concerning to hear about the lack of hot water in your suite, the excessive mechanical noise above your room, and the disturbance caused by exterior work outside your window. These issues are certainly not reflective of the level of comfort and experience we aim to provide, especially for guests reserving one of our premium suites. I also understand your frustration regarding the response you received from our team and the lack of follow-up after providing feedback both on property and through our survey process. For that, I sincerely apologize.Your comments have been shared with our leadership, engineering, and front office teams for immediate review and corrective action. Guest feedback such as yours is invaluable in helping us identify areas where we must improve.I understand your hesitation to return; however, I would greatly appreciate the opportunity to personally restore your confidence in our hotel. Should your travels bring you back to New York in the future, please feel free to contact me directly at general.manager@ink48.com so I may personally assist with your reservation and ensure a much more enjoyable experience.Thank you again for your honest feedback, and please accept my sincere apologies.Your INK 48 team

  Read more

• User:porgster2313

  Trip type: Couples

  Terrible location, terrible rooms and not a 4 star hotel.

  15 May 2026

  We checked in on Thursday and are scheduled to stay until Monday. It's about to be midnight on Sunday and we still have no internet. Have not had Internet the entirety of our stay. Yet somehow the hotel managed to charge our credit card the "amenities" fee that includes the internet. How that is possible, who knows. The AC is garbage and is set to know be on for more than 5-10 minutes and will not go below 70 degrees. It appears set that way on purpose due to either the cheap nature of management or ownership I don't know which. The rooms are outdated bordering shabby. The hotel sits next to an event space that blasts music from 10pm-2am so you cannot sleep. We tried, even with noise cancelling earbuds. The only good things about this place are th staff, which are all really nice and professional people who are lovely. And the restaurant/bar on the ground floor. Good food and great bartender. General Manager, Guest Services / Front Office at Ink 48 Hotel, responded to this review Thank you for sharing your feedback. We sincerely apologize that your stay has been impacted by multiple ongoing issues, particularly the extended internet outage, noise disturbances, and room comfort concerns.We completely understand your frustration, especially regarding the amenities fee while internet service was unavailable during your stay. Your comments regarding the AC, room condition, and neighboring venue noise will be addressed.While we regret that your overall experience fell short of expectations, we truly appreciate your recognition of our staff and restaurant team. We are proud of the hospitality they provide and will be sure to share your kind comments with them.Guest feedback like yours is extremely important to us as we work to improve the experience we provide. Should you wish to discuss your stay further, please feel free to contact me directly at general.manager@ink48.com.Thank you again for bringing these concerns to our attention.Your INK 48 team

  Read more

• User:LongLiveTheSonics

  Trip type: Family

  No WiFi in sight at this place

  15 May 2026

  Nice place and friendly staff but we're in hour 48 of zero WiFi and the only response is "they're working on it." Absolutely preposterous. Is this place running on a dial-up connection? The Ink 48 Hotel -- stepping back into 1992 one day at a time. Beyond frustrating. General Manager, Guest Services / Front Office at Ink 48 Hotel, responded to this review Thank you for sharing your experience, LongLiveTheSonics. We are sorry for the frustration caused by the WiFi outage and the impact it had on your visit. Your comments have been shared with our engineering and Guest Relations teams so we can better address these issues for future stays.Your INK 48 team

  Read more

• User:Ashley G

  Trip type: Family

  Great place for cruising!

  08 May 2026

  We booked this hotel so we could spend a couple of days in New York before boarding our cruise. We arrived before check-in and were able to leave our luggage and begin exploring the city. Everyone was so friendly and welcoming. When it was time to check in, James let us know he had upgraded us. The room was large, clean, and perfect. We enjoyed our stay very much and would stay here again. The location to the cruise terminal was amazing. General Manager, Guest Services / Front Office at Ink 48 Hotel, responded to this review Ashley, your review truly brought a smile to us all! We are so pleased to hear how much you enjoyed your time at Ink 48 Hotel, especially your smooth arrival, James's warm welcome, and the upgrade. Knowing your guest room felt perfect and that our team helped set the tone for a memorable visit to New York means the world to us.It’s wonderful that our location worked well for your cruise plans as well. We would be delighted to welcome you back whenever you find yourself in the city again!Your INK 48 team

  Read more