Inn At Great Neck

Recent Reviews: 643

• User:Chilemac

  Trip type: Solo travel

  Dated rooms but great location.

  10 May 2026

  The rooms are spacious but definitely need updating. Both the room & bathroom felt very tired . Can’t beat a one block walk to the town and to the LIRR train to Manhattan. Guest Relations, Owner at Inn at Great Neck, responded to this review Thank you for your feedback. We appreciate your comments regarding the spaciousness of our rooms and the convenient location. We understand that the condition of your room and bathroom did not meet your expectations, and we take this seriously. Our team is continuously working on updates and improvements to enhance the guest experience. If you encounter any issues during your stay, please let our staff know, and we will do our best to address them promptly. We hope to welcome you back for an even better experience in the future.

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• User:karensC6220WH

  Trip type: Friends getaway

  Dinner event

  18 Feb 2026

  Had a wonderful event last weekend. The staff was helpful in planning and during the event, people complemented the food, and all went very, very well. Thank you. Guest Relations, Owner at Inn at Great Neck, responded to this review Thank you, Karen! We're thrilled to hear that you had such a wonderful event with us. It's great to know our staff's efforts in planning and service made a positive impact. We take pride in our food and are glad your guests enjoyed it. We look forward to welcoming you back for your next event!

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• User:maya p

  Trip type: Family

  Terrible

  01 Jan 2026

  During my stay, an open tab was placed on my card, resulting in several pending transactions. When I checked out, I settled my final bill in full and was clearly informed by your staff that the pending transactions were only pre-authorisations and would not be taken, and that they would be released back to my account.Despite this assurance, several of these pending amounts have now been fully deducted from my account, totalling several hundred pounds. This is completely unacceptable and has caused significant inconvenience. I have already had to spend time chasing this matter, and as of today, the funds have still not been credited back. Guest Relations, Owner at Inn at Great Neck, responded to this review Maya, thank you for taking the time to share your concerns. We understand how stressful unexpected travel disruptions and financial uncertainties can be, and we’re sorry for the frustration this situation caused.During your extended stay due to airline delays, our team worked closely with both you and the airline to assist with accommodations and to minimize inconvenience. Any temporary authorizations placed on your card were clearly explained at the time and are standard practice while awaiting third-party confirmation. Once airline payment was finalized, all related holds were released from our end.At checkout, the only charges that remained were valid restaurant expenses, which were posted correctly to your folio, with additional courtesy adjustments applied. As explained in our follow-up correspondence, the timing of released authorizations is ultimately determined by individual banking institutions, and delays can occur even after we have fully cleared them.We appreciate your continued communication and hope the clarification provided helps resolve the matter fully. Our intention throughout was to support you during a difficult travel situation, and we regret that the banking process added further stress.

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• User:Voyager633082

  Trip type: Family

  Old and tired, but a great Sushi bar.

  19 Dec 2025

  We came to the Inn at great neck in November for a few nights. We were attending a wedding in the neighborhood. The Decor is a bit dated, but all in all OK. The rooms were clean and comfortable. You have to take it for what it is, a hotel that’s been around for a long time. some front desk staff were very rude but the Valet and Bellmen were terrific. It seemed odd that there would be a sushi restaurant in the lobby, but I have to say the sushi was excellent! Guest Relations, Owner at Inn at Great Neck, responded to this review Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found the rooms clean and comfortable, as well as enjoying the sushi in our lobby. We're sorry to learn about the interactions you had with some of our front desk staff. We aim to provide a welcoming atmosphere, and your comments will help us improve. It's great to know that our valet and bell staff made a positive impression. We hope to have the opportunity to enhance your experience during your next visit.

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• User:Renee D

  Trip type: Friends getaway

  Love in an elevator

  19 Nov 2025

  mostly salons and variety foods in this area. Bravo Pizza across the street was pretty good but a large pizza with 2 toppings $37..the room.. sheets had a big stain on them front and center. train goes by all night right outside the window. heat was way too hot with no way to adjust it. We set to a/c then were comfortable. We elevator got stuck twice, one time with ten people on board. pushed alarms with no response. door finally opened on its own after a few minutes of panic. stairs did not lead to lobby. lights were off in the stairwell..exits into garage. Cars are valet only. Anyway, we slept fairly good despite the issues. Breakfast was decent. Potatoes and bacon were crispy, eggs weren’t dry. The staff was friendly. Guest Relations, Owner at Inn at Great Neck, responded to this review Thank you for sharing your experience, Renee. We appreciate your feedback and are glad to hear that you enjoyed the breakfast and found our staff friendly. However, we sincerely apologize for the issues you encountered during your stay, especially with the room cleanliness, heat, and elevator. We encourage you to speak with our staff next time if you face any challenges, as we’re committed to ensuring a comfortable stay for all our guests. Your comments will help us improve, and we hope to provide you with a better experience on your next visit.

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