Kimpton Ashbel New York

Recent Reviews: 1702

• User:Amy T

  Trip type: Business

  No Customer Service

  30 Apr 2026

  Beware of Lucy ShulmanWe had a contract in place with Ashbel, yet upon arrival (at midnight, in the rain), two of our guests were told they did not have rooms due to a date error on the hotel’s end. At the front desk they were told there was no availability, we were forced to book a room online at the last minute—at a rate exceeding $500, and not honoring the contracted rate.The second guest was placed in a makeshift setup within a larger suite (penthouse), where she had to sleep on a pull-out sofa. This was not an acceptable accommodation, especially given the circumstances.Following this experience, we requested to move our next contracted stay to another Kimpton property (Eventi), which had confirmed availability for our group. The request was denied. Lucy Shulman, the hotel’s Director of Sales & Marketing, did not offer a workable solution and provided inconsistent explanations for why the change could not be accommodated.Between the reservation error, lack of accountability, subpar room arrangements, and unwillingness to provide a reasonable solution, this experience fell well below expectations. Additionally, the rooms and bathrooms are notably small.We will not be returning to this property. This matter has been escalated to IHG corporateBetween the reservation error, lack of accountability, subpar room arrangements, and unwillingness to provide a reasonable solution, this experience fell well below expectations. Additionally, the rooms and bathrooms are notably small.We will not be returning to this property. This has also been escalated to IHG corporate.

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• User:Beaglecrazy

  Trip type: Family

  A gem of a find in NYC

  09 Apr 2026

  Had a fantastic time at this lovely hotel in Murray Hill. Our room overlooked Park Avenue and the Church of Our Savior. The rooms are nicely appointed, with a take on mid-century modern style, and make the most use of space and even though the bathroom is small there is everything you need. Lobby is spacious, colorful, and has great collection of coffee table books from Assouline on various world destinations. We originally booked a room with two beds, but as they were sold out they gave us two rooms next to each other which worked out well. Staff was very friendly and Anthony at the front desk allowed us to have a later check out. Only suggestion I have is for a dedicated staff to clean up after wine hour- when I came back after dinner there were lots of empty beer bottles and wine glasses left in the lobby by guests and it would have taken very little time for a staff member to remove them. Either that or they should discontinue to offer it as not all guests are mindful. Soci Assist, Owner at Kimpton Ashbel New York - Park Avenue by IHG, responded to this review Hi Beaglecrazy,Thank you for sharing your wonderful experience with us! We're delighted to hear you enjoyed the room's design and the vibrant lobby atmosphere. It's great to know that Anthony and our team made your stay comfortable. We appreciate your feedback regarding the wine hour and will consider your suggestion to enhance our guest experience. We hope to welcome you back soon!- Brenda Correa, General Manager

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• User:Iliana Y

  Trip type: Family

  Amazing stay!

  21 Mar 2026

  My stay at the Kimpton Ashbel was nothing short of amazing. From the moment I stepped foot into the hotel, I felt so welcomed. The staff was great and always ready to help with a smile on their face. My room was extremely clean, the mattress was so comfortable, and the interior decor was beautiful. You could see just how much detail went into this hotel. The location is unbeatable, with the Empire State Building right nearby, restaurants all around, and a train station just a few short blocks away. I'd recommend this hotel to anyone visiting the city. Soci Assist, Owner at Kimpton Ashbel New York - Park Avenue by IHG, responded to this review Hi ilianay2023,Thank you for sharing your wonderful experience at the Kimpton Ashbel. We're thrilled to hear that you felt welcomed and appreciated the efforts of our staff. It's great to know you enjoyed the comfort and design of your room, as well as our convenient location. Your recommendation means a lot to us, and we hope to welcome you back on your next visit to the city.- Brenda Correa, General Manager

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• User:sestout86

  Trip type: Business

  Boutique hotel in midtown

  21 Mar 2026

  Nice new hotel in midtown. Very clean, friendly staff and rooms are well designed. I visited during the soft opening phase. Rooms are very small, in line with a small boutique hotel. Soci Assist, Owner at Kimpton Ashbel New York - Park Avenue by IHG, responded to this review Hi sestout86,Thank you for sharing your experience at our new hotel. We're delighted to hear you enjoyed the cleanliness, friendly staff, and design of our rooms. We appreciate your feedback on the room size and are glad you found it in line with the boutique style. Your insights are valuable as we continue to enhance our guest experience.- Brenda Correa, General Manager

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• User:rachelc3378

  Trip type: Business

  Misses the ball

  17 Mar 2026

  This hotel could be good. The location is great. The staff is very hospitable. The space is small but sweet. But Kimpton totally dropped the ball on the details that make a hotel a good place to stay. Our bathroom window is so drafty it feels like it is wide open. There was no hot water in our shower the first day (they fixed this). There are no mugs in our room, just plastic wrapped to go cups. There is no creamer, sugar, etc for the in-room nesspresso. There is only one hook in the bathroom. There is someone stationed by a pile of plastic wrapped pastries in the lobby but no coffee for the breakfast service. And they have a lovely sitting room that is visible but roped off and unavailable to guests. A little bit of thought would have gone a long way here.. Soci Assist, Owner at Kimpton Ashbel New York - Park Avenue by IHG, responded to this review Hi rachelc3378,Thank you for sharing your detailed feedback. We're glad to hear you appreciated our location and hospitable staff. We apologize for the inconveniences you experienced, such as the drafty window and initial lack of hot water. Your comments about the room amenities and breakfast service are valuable, and we'll use them to improve our guest experience. We hope to have the opportunity to serve you better in the future.- Brenda Correa, General Manager

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